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June 2023 by Kristen Brumfield
Had a great experience. Sales associate Kayla was very helpful, as she gave me recommendations and explained the differences in styles and sizing. This was my first time purchasing Birkenstocks, so it was super helpful to have a sales associate who was so nice and helpful. So far, I love the shoes and will go back for another pair in the future. Highly recommend!
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May 2023 by Ann clay
I bought a pair of boots from Renees in a size 8 somehow, they gave me a size 7 when I took them back. She said she couldn’t order them. I left them there. She said she would credit my account no credit no nothing out of her $200 that I never got back north I get any shoes very disappointed will not be shopping there anymore ungers is the shoe store to go to will not be doing business with them again
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February 2023 by Teresa Stamp
Out of everything in our sizes, the young woman working there bordered on rude, and the temperature in the store was way too warm. We won't go back.
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June 2022 by Jason AndTonya Woodard
Disappointed. Purchased a pair of $130 shoes. I wore them inside for 2 hours, took them back to exchange them. They looked still brand new and actually still had the $130 price tag on the bottom that was legible. The girl told me that they absolutely couldn’t take them back, which I’ve seen other people in there returning before when I’ve been there. I just wanted them exchanged because I can’t tolerate them at all. Definitely won’t be going back there if they can’t seem to give decent customer service to those that choose to shop small business, instead of online.
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May 2022 by Harriet Watson Casto
We shopped there last Sunday. My daughter wanted to buy her first pair of Birkenstocks. Great store and excellent service! Lora helped us pick out the perfect pair and since they didn’t have her size, she contacted the Parkersburg store and had them mailed to our house. Definitely will be back! Thank you!
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January 2022 by Amy Davis
Super awesome customer service. I came looking for a specific shoe and was assisted with colors and sizing specific to my needs. The employee working the shift this evening was super kind.
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January 2022 by Scott Allen
The customer service is usually awesome but sometimes when you're not busy they let someone go home then they get slammed and it's hard to get to everyone due to the one on one service they try so hard to please and get the right shoes for you. My experience is they have waited on me for long periods because of my arch and they really don't want to sell you a shoe that's not comfortable. So if a little busy and you wait you will see the same service as the other people saw. Retail is tough business these days. So don't give up on the service. Awesome service in my opinion.
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November 2021 by Gloria Stanfill
Not a large selection and size ranges. I was disappointed.
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October 2021 by John Marshall
Have not shoped their
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September 2021 by Emily Pratt
I bought a pair of Birkenstock’s in May for Mother’s Day and I have worn them every day since. Unfortunately the toe strap broke on one of them yesterday. I took them to the store to see if they could fix them and they ended up giving me a new pair! 10/10 recommend this store. Great customer service and friendliness.
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September 2021 by Angela Blake
Renee’s Birkenstock was a place I loved buying shoes for me and my daughter. Now, their employee conversations are more important than helping me find shoes in my size! I really wanted a new pair for us today….. I’ll order online
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August 2021 by Charlie Jennifer
Outstanding selection of comfy shoes! This place is a Teacher’s shoe paradise!!Friendly customer service too!
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May 2021 by Audrey B.
The blonde old lady was extremely rude to me and made me feel extremely uncomfortable in the store. Hurt my feelings and ruined my day
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April 2021 by Amy Strickland Davis
Super awesome customer service. I came looking for a specific shoe and was assisted with colors and sizing specific to my needs. The employee working the shift this evening was super kind.
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January 2021 by Angel Goldie
Algeria the only shoe for me... Renee’s Birkenstock store always has a large variety of styles and colors. Staff today were very friendly and helpful. Thanks again