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October 2023 by Wolfie M.
I canceled my package in August before the due date. I was still charged for sugust, September and October. I have tried multiple times to get them to stop charging me and refund my money. The location can only cancel and not give refund. They give u a card and till you to contact the num. It only gives two option. Still unable to speak to a person about refunding my money and charging my account.
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October 2023 by Jennifer J.
Do not use. They are charging my card multiple times a month for same car and doing it for multiple cars. Total FRAUD..... DO NOT USE THEM. you can't get help or resolution with issues.
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September 2023 by Brandon Burns
Worst carwash ever! I swiped my card it was only supposed to be $2 and it charged me $10 the number on the wash is disconnected the equipment was horrible at the hand wash the water was barely even pressurizedOwner or manager if you see this give me a number to call immediately
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September 2023 by Nathaniel R.
Definitely a nice place and you get free Vaccum after the car wash plus free wipe rags and spray to make you vehicle look sharp. So your not just paying for the wash but also all amenities that you get to use after the wash.
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September 2023 by Debora Artrip
No soap in sprayer or the brush. Also put money in the vacuum but it doesn’t work. Someone should be servicing this business. No way to get refund unless you write to someone?? Three times now. I will take my business to Ona car wash!!
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August 2023 by Shannon S.
This place keeps charging my debit card. I have never Used take 5. I have contacted by email by phone by chat. The manager promise that they would stop charging my debit card in apologize. Now I have a bill that is overdue. Because you took money out of my account without my permission. Also, the manager is leaving their own 5 star reviews. Name Gabby, this place is full of deceit
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July 2023 by Destiny C.
I love the fact that the top commen is a 5 star review, from Gabby P. Gabby is the site manager. She pretended to be a customer & left a 5 star review. I can think of nothing that better reflects the ethics of this company. This place is TERRIBLE! They know about the violent outbursts, by their employees & choose to do nothing to fix the problem. Please give your business to literally ANY other car wash. Please don't support terrible customer service, psychologically unstable employees, & abject dishonesty by management & corporate.
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July 2023 by Khris W.
Abhorrent & Disgusting employee behavior! No leadership or accountability!I have been a member of this car wash for several months. All employees I've interacted with have been incredibly polite & helpful. THEN, I arrived on Friday afternoon & encountered an employee who lost her f-ing mind on me! She began to scream at me (for what, I still have no idea). I was very calm, even polite. When I very politely asked her to stop yelling at me, her response was to scream "I'm not yelling at you! This is yelling at you, now I'm yelling at you!" Seriously, that was her response.She continued to scream for another couple of minutes, about how she knew what she was doing & didn't need any help, also screaming, twice, about how she hated her job. My only words to her, at that point had been "Did it scan me in" & "Right, that's not your company's tag, I think it usually scans the license plate" She screamed that they didn't have an LPR, & that she had already told me that (she hadn't & I had no idea what an LPR was). She cleared my confusion by screaming "LPR, license plate reader!!!" She continued to yell & try to berate me for a while. I told her to get her manager, she told me that she was a manager. I told her to get her boss, to which she screamed that her boss wasn't there. I asked another employee how to contact the GM, he told me he could not give out the GM's contact information (Huge Red Flag). I was told the GM would be in Sunday morning.I drove the hour from my house, to finally speak to the person in charge. Of course, when I arrived, I was told she wasn't there, due to a family emergency. An employee handed me a paper with an email address on it, I was told this was the GM's info. When I tried to email her, the contact information turned out to be incorrect (Shocking, right???). To call this place a joke, would only be insulting to jokes.
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March 2023 by Gabby P.
Always friendly and fast my car is always clean and i love the powerful vacuums. i highly recommend the monthly plan it's very worth the price
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January 2023 by Mike & Carrie Bart
I was on my way back to Kentucky from visiting our daughter and grandson for the holidays. The Jeep was filthy from the snow so I googled a car wash. I went through and as I was getting dried, the owner approached me and said he wasn’t happy with the way the automated washer got the Jeep cleaned and offered for me to go back through for free. As we were talking, he acknowledged our dog and began to spray the Jeep and play with the dog while we waited. I was very pleased with the friendly service and the attention to detail they gave us. I will definitely be returning when we go back through. Thank you!
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October 2022 by Daniele E.
We had a wonderful time taking our 12 year old daughter through the haunted tunnel. It was decorated for the spooky season and just enough actors in costume to give her a quick scare !
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September 2022 by Kiersten Adkins
Sprayed down my car and the water smelled like creek water. On the way home you could see the water made my car dirtier than before i sprayed it down. Came home had to completely wash my car.
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August 2022 by Anna G.
I have been a monthly member since they opened. The service started out great but quickly went downhill. They no longer give you air fresheners, there sometimes is no one there to so the pre wash with the brush and they leave swirls in your paint. I will be canceling my membership.
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June 2022 by Kimberly H.
First off I was excited to see one here because of the ones down south!! But that was short lived excitement...They may prep your car before you go through but it is never clean, hard part is after going through the dryer you have to wipe the jeep down because of the left on dirt... And I watched the attendance brush suds on the tires LOL they need a better brush because I literally had to clean my tires before I left the parking lot... You can get your car just as clean through Sheetz car wash and it's cheaper.
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May 2022 by Kristy Lewis
I paid for a 5 star car wash and the machine never turned on to wash my car. The phone number listed is not a working number. I would like my money back please.Update... Fortunately, the maintenance man was there and somewhat got the machine working. I had to go thru it twice to get a wash. I didn't get what I paid for, but it was better than nothing. Maintenance guy was very nice tho.