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February 2024 by Ella Canterbury
Absolutely love this place! Excellent service! Amazing options and plans! Can't go wrong with cricket! Especially at this store!
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June 2023 by Brayden Elkins
So i tried to call this store , and theres a delay on my phone and when i called them it didnt respond till about 15 seconds after he said “Hello.” and when he hung up , i asked my uncle to turn his hotspot on for no delay , so then i called them again. they refused to pick up the phone , and then on about the 5th call , they decided to put me , A 13 YEAR OLD CHILD , on the phone with police , and just because im a kid , they think im “messing” around on the phone , i literally was trying to get then to unlock my sim card , because i had switched to text now. This place stinks . I wish i could give it negative stars.
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June 2022 by Lisa Pinson
I have been with Cricket for a long time.They are a great cell phone company to have...keep up the great work.
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February 2021 by Kathy Lowe
Do not do business with this company.I was quoted a price and when it was all said and done it was higher than quoted.When I returned home and examined my receipt I was charged for a screen saver 19.00, insurance 8.00 , and 5.00 a month higher plan than I wanted. Than when I called to dicuss it with an associate Daniel I was told there is nothing they can do about it.
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September 2020 by Darlia Hatfield
I, Hate this Cricket Store. Noone Knows what their doing there. They, Couldn't get my cellphone turned on
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March 2020 by tonya mccoy
Some employees try to take care of more than one person at a time, which is annoying..my only complaint!
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July 2019 by Natasha Francis
Sales reps are fantastic, but the service itself is atrocious. Save yourself the money and just use a prepaid card through Straight Talk or AT&T.
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July 2019 by Renae Runyon
Good plans to offer
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April 2019 by Mark Legg
Great prices and friendly staff.....
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March 2019 by Buckeye Fangirl19
Our service is HORRIBLE. My daughter and I cant hear people and they cant hear us so its not our phones. Its been like this since last fall. Up until then it was fine. Both of us have tried many times to tell the local B'ville office in person only to be blown off or told to call their customer service line which is a joke. Never able to speak to live person on it and no option to chat with anyone or explain our problem. The problem seems to be the area we live in..oh we can hear people fine and make calls WHEN we drive five or ten miles and oh yeah THAT is convenient. We dont want to switch BUT this is frustrating. They certainly make sure to take our money every month though.PLEASE SOMEONE LIVE AT CRICKET...reply to me here because my acct is under another name for privacy here. PLEASE. Thank you.
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March 2019 by Greg Hatfield
Went to check on issue with phone, they only had representative working, waited over 20 mins before she was free. She didn't really listen to what my issue was, she was having me to do something completely different. I believe she was trying to get to the next customer who was wanting to buy the new expensive iPhone.
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March 2019 by Lance Schultz
Stopped by to report major service disruption in person because the 611 folks could not understand me. Left rather puzzled and disappointed.
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March 2019 by Natasha Bias Nida
Awesome customer service at the Barboursville store. Associates Blake, Brittany and Clayton were very polite and helpful. I appreciate their eagerness to assist and provide quality customer service.
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August 2017 by colby perry
Make sure everything works before you pay. I wanted to switch my phone and purchase an iPhone so I could get the two lines for 80 dollars a month. After assuring me my phone could be switched I let them have it. After paying for everything, Austin couldn't get my phone to work he said it was locked. So I told him to just refund me for my phone and I would keep the I phone. And to my surprise he said I couldn't get a refund. After making a bunch of phone calls, they said it wasn't their problem and tough luck. The manager told me that they had that problem a lot with converting straight talk phones. So they knew about this pre hand. I told them that I wasn't leaving until we got things straightened out and believe it or not they called the police and told them that I was in the store shouting and causing a scene. I did not raise my voice and their camera footage can attest to this. After all is done I have to take them to court to get refunded my money I paid for a service I did not get after being assured that it would be no problem. So I'm out 130.00 until our court date.
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March 2017 by SAMANTHA SLONE
Go between the hours of 1pm to 4pm for the shortest wait time. The employees are very knowledgeable of their products and I didnt feel like they were scamming me like Ive felt with other service providers. Very affordable. Id highly recommend cricket wireless!
