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November 2023 by Taylor Boster
Customer service wasn’t good. Lady had like an attitude and didn’t seem friendly checking me out at the salon area.
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November 2023 by Farah Al farajat
I had a horrible experience and would 100% not recommend this place. I will not go into specifics because the person who did my hair was super nice,but obviously lacked the experience and knowledge of what they’re doing.
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November 2023 by Nikki Cavalier
Worst haircut ever!! I was charged $25 and I was in the chair for less than five minutes. She swore it was a complete cut when I questioned her twice about it. She barely swept up 10 hairs off the floor and as I was leaving another girl was helping her wash out a patch of her own hair coloring. I am very disappointed and stuck with split ends and a head of hair desperately needing a good cut. Will never go back!
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November 2023 by Stephanie McCoy
Hannah and Mikayla do a great job! I'm sure other stylists there do great jobs also, I just can't attest to them.
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August 2023 by allyson matthews
After searching the entire mall for someone who felt comfortable dealing with longer hair on boys we stumbled into the JC Penny's salon. Immediately we knew this was the place to be! We were greeted Immediately with such kindness and understanding. This is the first time my oldest son has ever attempted to have a longer hair style and he was so frazzled with what to expect from a cut that still let him keep his length. Like I'm talking a 2 month battle knowing he needed a cut before school went back. Hannah saved the day by getting to the bottom of exactly how he wanted it to look and even gave him some helpful tips on how to style it.she took the stress away from my son and it was amazing to see his face light up when she completed the cut. They even bonded over common interests and he's already informed me we are no longer allowed to let anyone but Hannah touch his hair! ❤️
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May 2023 by Jacklynne Via
They did well with my daughters hair cut and she got in and out quick!
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February 2023 by Jennika
They have great talented staff and always get me in quickly, even last minute.
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December 2022 by Drey Greer
Booked a haircut with Bailey, showed her the picture of what I want and she immediately tells me that she's new and doesn't feel comfortable doing such a complicated cut. That's not a complaint- I'm so grateful that she didn't just go in blindly and mess up my hair. She sent me over to Jan who didn't just do what I asked, she went above and beyond. She was knowledgeable enough to avoid doing exactly what the picture showed because she could tell that my hair wouldn't lay the same, and she explained that fully as she worked. I left with a cut and style that I love, that lays perfectly and fits my face shape. I'm 20 weeks pregnant currently and due to some health problems my hair has completely stopped growing and is falling out in handfuls, so this cut was very important to me and has taken my confidence from a 2 to a 10 instantly and I'm so grateful!! Honestly can't recommend Jan more, and she's very fairly priced.
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September 2022 by Elizabeth Robinson
I’m 25 and have never been to a hair salon to have my hair done. I went out yesterday and decided to get some highlights done. I understand that as a walk in, some places don’t have the time to do what I was asking for and was prepared to look else where or make an appointment. However I walk in the JC Penny Salon in the mall and kindly ask the ladies if they would have time to do a highlight. They were rude from the very beginning, they said no absolutely not, not today. And this didn’t surprise me seeing as how my hair is super long and hangs to the bottom of my back. I told them I understood and asked if I could make an appointment to come back, and with no smile, excitement, or any kind appropriate costumer service the lady proceeds to tell me she has a 12 and 3, I said that’s fine either will work for me what ever is best for you guys. She tell me to hold on so she can ask one of the girls if she would have time that day, at this point both woman are standing behind the counter complaining of how long my hair is and that she simply wouldn’t have the time even if I were to have it cut. And even if I was to come back another day with my appointment, she says oh honey your hair is too long I can’t make it work that day. And the original lady making the appointment ask if another woman (can’t remember her name) would have time to do it that day and she says no she’s not gonna wanna do it either. At this point I’m just utterly disappointed. I don’t care what time you have or don’t have, after trying to make an appointment I should’ve been able to get my hair the way I wanted it. But no one would take the appointment apparently so I just told them if they wouldn’t do long hair I was just going to leave and not to make the appointment. They both just stare me straight in the face and say nothing. Like I get it’s long it’s gonna take a while, but they could have just let me make an appointment and talk about the length of my hair after I was gone. So I turn to leave and called the Ulta Salon, where I was able to have an appointment and hour later, with a lovely stylist who did exactly what I wanted for my hair. The fact that this was my first experience in a salon and that’s the type of service I got from the JC Penny Salon is very disappointing, these girls are supposed to be professional hair dressers and won’t even allow a woman with long hair to have things fixed the way she’d like. I myself will never step foot in there again.
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July 2022 by Jenni R.
I've been having my hair done here for many years. The employees in the salon are always so nice - Peggy is wonderful & knowledgeable! Brooke does an awesome job with my thick yet fine turning gray hair. She performs magic with my hair. My daughter had a balayage done & styled for her upcoming wedding and was so excited with Amanda's magic! Adriana did the highlights on my other daughter's hair - So beautiful! As I've said - I've been coming here for years and all the hair stylists are awesome! Thanks to these ladies listening to what we were each looking for!
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June 2022 by Kathy P
Called wanting to make appointment the women was so so rude , they are so busy according to them but go by the shop nobody in there, what’s up with that ! I don’t want to go to place like that ?.
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May 2022 by Kelly C
Very nice girls that work there. I was treated very well and didn't wait long for my appointment. Maddie did a very nice job w/cut. Would recommend
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March 2022 by Julia Birney
My friend and I went in as walk-ins and the lady who set us up over the phone was so nice! When we got there my friend and I both just had our hair cut and styled by Gustavo. Gustavo was wonderful! My hair has never looked this good in my life. This is the first time I have had my hair cut and got exactly what I was wanting. Gustavo was so nice and we all had great conversation. I will be getting my hair done here as long as I’m in the area.Service: Hairstyling
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February 2022 by Jessica C.
Management very unprofessional gossips about employees and talks about personal life often and dating life to new hires left salon crying from the drama and disrespect do NOT recommend working here
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January 2022 by Barbara Nichols
Jan is awesome. I have followed her to 3 different salons. I was going to a Christmas party and she flat ironed my hair for me. She is sooo sweer
