-
March 2024 by BIG RED BARN
Took the family out to spend time with them and possibly shop a little. Walked in and was going to buy my 14 & 7 year old and myself some new shoes. We walked by the counter and I started looking at some socks, that’s when we heard the woman at the counter start huffing & puffing. When I was done looking we turned around and this woman was walking towards us looking like a large bull, with attitude to match. She grabbed the one box out of my wife’s hands and said “So I don’t have to make 50 trips I’ll go ahead and take them”. We had another box of shoes and my wife asked “What about th…” She cuts her off and boldly says “That’s a display!”. So we walked over where my son picked up this “Display of a shoe”, and it wasn’t the display like we tried telling her and was a totally different size. So, before my wife decided to completely tame this bull or worse, we set the other boxes down on the counter for her…so she can make some trips putting them back. Now I’m not sure about this company, but some of the companies I have worked for didn’t just contact me out of nowhere, begging me to work for them. You chose the job, so don’t take it out on the customers. Sad thing is, this wasn’t the first experience with the same rude staff person prior or I would have just chalked it up as someone having a bad day. We went to Trade Home Shoes and bought 4 pairs of shoes for the family. This was around 1:15 pm today March 17, 2024 at the Shoe Department Encore at the Huntington Mall Barbousrville, W.V.
-
March 2024 by Chasity Chas
The large cashier, stood behind me and my family, as we was still shopping, I heard her huff several times.. then all a sudden she interrupted us, said,” give it here, bc I’m not going back there 50 times.!” She grabbed the box out of my hand, took the shoe and tossed box back at me. I then asked her to take both pairs of shoes we WAS going to purchase.. she said” that’s a display…” and walked off… which it was NOT…I told my husband and kids to lay everything down, we are leaving.. and that’s exactly what we did.. last time I was there, I get my son shoes, get home and they are two different sizes. I WILL NOT spend my money in that place again.. it’s not the first time I’ve encountered such disrespect by staff, especially this woman,…you pick the job sweet cheeks, the job doesn’t pick you!!! We walked out bc I was going to loose my manners.. what was SUPPOSED to had been a nice day out with my family, ofcourse there had to someone ruin it..
-
March 2024 by Brooke Benning
Really hate to leave a bad review on this store because I do enjoy the selection this store has but I had a TERRIBLE experience in here today. I didn’t get the ladies name but she was an older lady wearing a pink shirt and jeans. I seen another pair of shoes while waiting so I grabbed them. She got so angry and took the box out of my hand and slammed it on the counter and said “well I guess I will be right back again”. She was just very rude for no reason. I understand people have bad days but her behavior and reaction was just uncalled for and unnecessary.
-
August 2023 by Obscure Mics
Place was a freaking mess. Boxes and hand carts in aisles... Open with random shoes... Employees just standing around. Not good
-
August 2023 by Trish McCarty
This is my favorite shoe store! I come here for all of my shoes and have for a few years. Always excellent customer service and today Jarrett went out of his way to call another store to check for a shoe that I wanted without me asking. I really appreciate that so much! So, I'm on my way to get them!! Yay! I love this store even more now. ?
-
June 2023 by Leslie Stevenson
My girls left happy. They found shoes they have been searching every place for for years finally found their size. Happy happy
-
February 2023 by Alex Beckett
It is a good place to get shoes!
-
November 2022 by William Neace
We ordered shoes online for in store pickup, they charged our account and gave us an email confirmation saying they would have the order ready and would be available for pickup until Friday. I drive over an hour to the shoe store only to be told management canceled our order and I needed to pay for the shoes again even tho my account still shows where I already paid for them. I'm out my time, gas money, and the cost of the shoes and we still have to try and fight with their customer service to get our money refunded. What a waste. UPDATE: we've reciever a call back from the district manager, he wasn't concerned about us being dissatisfied with the situation nor did he offer anything in terms of keeping our business. Terrible customer service. We will not be shopping here anymore. This used to be one of our go to shoe stores, not anymore.
-
July 2022 by Shelby Lynn
They carry a select few shoes. I enjoy sketchers myself. I have also bought shoes here.
-
May 2022 by Lucille Ball
The prices and selection can’t be beat, the employees are always friendly and helpful plus the manager Jeannie seems to lead by example which is what makes a leader someone good to follow
-
April 2022 by Bailey Kisner
Decent prices for the quality you want. Tons of options to choose from.
-
January 2022 by Brad Garner
Can sometimes find good deals as long as they are having sales if not they are a little bit expensive.
-
January 2022 by becky bailey
Great prices!!
-
August 2021 by Mike Welch
Excellent prices very good shopping experience.
-
June 2021 by Alisha Huff
Customer service = awful
