Beckley Automall Service Center

Most Recent Comments

• July 2022 by Crystina A.
  I requested a quote online for a 2022 GMC Acadia AT4. I received a quick response from Lauren Samples for $46,590. I called her & let her know we wanted to move forward with the deal. I then got a call from a salesman named Michael Eareheart. He said there is a bump up & the vehicle is $50,585 & Lauren isn't supposed to be quoting prices. He was extremely rude & unprofessional. When I told him we had the online quote for $46,590 that was good for 7 days he said you can't find these vehicles & if you could you wouldn't be calling me. I said surely that's not how they do business & he said I can modify that quote to anything I want at any time. I asked him if he was a sales manager & he said no I'm just an Indian who works here. We were really looking forward to driving our 2nd brand new GM that we've purchased in the last year on this holiday weekend. We gave them all day to reach back out, was supposed to get a call back from the general manager but never heard anything. We will be sharing this with GM, on Facebook, Google, with the State Attorney General, State Consumer Protection Agency & Federal Trade Commission. Sending to [email protected]
• August 2018 by Amanda P.
  They were able to get my husbands truck in for an oil change at the last minute. It only took them an hour to get it done and look at every thing else. We are very thankful for this because he never gets days off during the week and the other dealership where he dropped it off got flooded. Thank you Beckley Buick GMC Auto Mall for getting us in so quick and being so nice to my husband and our dog too.
• July 2018 by Mel U.
  A Sales Manager falsified the information regarding the miles on the vehicle prior to my purchase. He stated miles were only destination to destination when in fact there were no such destination miles. The vehicle arrived on their lot with just 1 mile. Someone at the dealership ran up the mileage and then made claims that the vehicle was a NEW vehicle when in fact it had been USED.
• August 2017 by Tommy R.
  When I dropped off my truck to have worked on for a popping sound in the front end and the seat popping and smoke from exhaust when I when to pick the truck up next day the service guy said they could not find any problems with the truck and they replaced the track on the seat WHICH DID NOT FIX THE PROBLEM, he said the smoke was normal which is NOT and the popping sound they could not find which was the 3rd time I had in there for that reason and when I refused to sign the paper work saying that I did not agree with the findings that the service guy said he was not giving me my truck back that for all he cared I COULD Walk first and foremost that Is MY TRUCK NOT HIS and I MAKE THE PAYMENTS NOT HIM SO WHO IS HE TO TELL ME THAT I CANT HAVE MY TRUCK BACK?? I WANT MY TRUCK FIXED BUT WILL NOT TAKE BACK TO HIM....
• August 2017 by Patricia S.
  Professional and courteous! Offer great deals. I just purchased my 6th vehicle in 4 years from them today. Wouldn't think of going anywhere else!
• May 2017 by James W.
  So we brought our 2011 Acadia in for it's second oil change since we got it. We drive an hour and 40 minutes to do this, since it is required that we get it changed at this specific dealership in order to keep the warranty. Of course, this is not a desirable thing. For this reason alone, I will not buy another vehicle here. Anyways, last time we came in they said everything was fine. This time, they say it needs 2 front struts, a ball joint, and a battery. Ridiculous! Of course, I didn't get the thousand dollars in repairs done because I work on my vehicles myself and dealers are way overpriced. It is just amazing that all of this bad in such a short period of time. Not to mention, the air conditioner doesn't work most of the time anymore. If this keeps up, I will never buy another GM product again.