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November 2023 by David Gaudreu
Dakota was absolutely amazing. He got a vehicle delivered to us in PA for my wife. He made it a smooth experience, & got me a heck of a deal! He is very kind, & experienced & knew all the right answers. Management material!! Will buy from him again!We love our Yukon XL!Thank you all!!
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November 2023 by Troy Carter
In the beginning of May 2023 I dropped off my 2015 Chevrolet Silverado which had approximately 55,000 miles on it. There was an error code that was P0307. The dealership fixed my vehicle within a few days and I was on my way. Nevertheless, just over 300 miles my vehicle began to have white smoke out of the tail-pipe and all the other symptoms related to P0307 error code returned. I returned on May 9, 2023. I picked up my truck on October 30th 2023. To put this into perspective this means I was without a vehicle for: 24 weeks and 6 days 47.67% of 2023. My initial claim fell under Beckley auto-mall. I was provided a vehicle for the first month. Once Dutch Miller took over the dealership the vehicle that was loaned to me was returned and I was given no vehicle. My family and I were left without a vehicle for 5 months. This was a huge hardship on me and my family. During this time I had to be my own advocate with the service department and my warranty. I would initiate three way calls so that the service department and the warranty could be on the same page. My conclusion is that the technician who worked on my vehicle made a catastrophic error. This error code of P0307 magically became a crack in the engine block. In researching I read Blogs, discussion boards, and spoke with technicians I learned if one does not replace a head gasket using the right torque and procedure a catastrophic failures will most likely occur. My belief is that the technician was/is being protected by the service manager (Traci) and the service director (Mike). I had to file a report with the "state of West Virginia Office of the Attorney General consumer Protection Division." I contacted GMC Corporate Office and filed a complaint, met with a lawyer And finally went to talk to the GM of the dealership needless to say the hours of phonecalls between the service department and the warranty. This took time and resources away from my life and caused tremendous amounts of anxiety. I am a veteran of the United States Army and served my country in Iraq. I have PTSD that I work very hard to control and to keep at bay as much as possible. I do not say this to get sympathy but it must be said that the anxiety and worry this situation has caused me is hard to explain. The sleepless nights thinking of how I would pay for a brand new engine, as it appeared that would be the outcome, caused my anxiety to skyrocket and contributed to more sleepless nights than I've had in several years. The discussion with the GM was good and he appeared to be genuinely concerned about my problem and seemed to be shocked that my vehicle had been in the shop (at that time) for 5 months. Within a day of visiting with the General Manager I recieved phone calls from the service department and a few days later an approval was issued by my warranty and the repairs were made. No explaination was given as to how this miracales chnage of events came to be. The AC compressor had gone out on my vehicle and the Service department had replaced it in the begining of May. On October 30th 2023, I received a phone call from Traci (the service manager) informing me that the battery needed to be replaced and it would cost me approximately $164.00 I told her to replace the battery. I called back within a couple of minutes feeling frustrated and told Tracy that she would be replacing the battery for free because my vehicle had been sitting for six months and that was likely the cause of my battery failure. One would have thought that I would have picked up my vehicle without any charges and my vehicle would have been detailed due to the cobwebs that had accumulated on it over the six months. The phone call from Traci should have been "hey your vehicle is ready we replaced the battery and you are good on the AC condesnsor. We are so sorry for everything." Instead they tried to get me to pay for issues they caused and gave no apology. I think Tracy and Mike are terrible people and I would not recommend taking your vehicle to Dutch Miller ever!!!!
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October 2023 by Cynthia Blevins
Brian was extremely helpful in scheduling my car and attending to it once I arrived. The service technician was courteous, prompt, and professional. This is the first time I have used the dealership since it changed hands. I was glad to find out that the same standards of excellence still apply.
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October 2023 by Tammy Webb
Loved that you picked it up and delivered it back to me at work and I didn’t have to worry about it. And I got to use my GM rewards to pay for it! It was a win win all the way around!
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September 2023 by Abedelfattah Mihrim
The amount of work these guys put forth was amazing and if I can rate them at 10 stars I would. Nice staff that aren't afraid of working with you for you. And Acadia we got is literally the best ride we ever been in.
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August 2023 by Ashley Morosetti
We were traveling from out of town when the engine light came on for a long highway road trip. I called and was about 10 min away to see if they could do a diagnostics test. Mike and Drew were awesome. They were so accomodating and we were in and out in about 30 min. Thank you both for being so kind. Highly recommend their service department.
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July 2023 by Jerry Gilkerson
Their service department is top notch! I have be pleasantly surprised at how they deal with their customers. I look forward to Chris Miller taking over the sales department as that is the area that needs real change.
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June 2023 by Dasha Zukher
I do not recommend this place at all. My vehicle has been sitting there waiting to be diagnosed for a month! Still to this day has not been diagnosed. When I call to follow up, there is no call back or message return! I don’t understand how they run their business but save yourself the headache and go elsewhere! I will be opening a case with the GMC general line as well! UNBELIEVABLE!!
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June 2023 by Kimberly Riffe
Vehicle was serviced at the appointment time which is greatly appreciated. The service personnel were professional, courteous and knowledgeable.
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June 2023 by Monica Kiser
We were very impressed with the service we received while purchasing our new Sierra pickup. Taron Ayers (our Product Specialist) helped us find a vehicle that not only matched but exceeded our expectations. All of the staff were friendly and made the sales experience a pleasant one. We would highly recommend purchasing your next vehicle through this dealership.
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June 2023 by Loretta Stowers Breedlove
Lavohn Anthony was very knowledgeable and patient while helping me with my purchase. Thanks to him it was a pleasant experience. Bobby was great with my finance options as well. I will be sending all of my friends and family to Lavohn and already look forward to him helping me with any future purchase.
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June 2023 by Mary Lilly
During the process of buying my vehicle your staff did not put an extreme amount of pressure on me.The staff was fair and reasonable. The salesman (Alex Carter) was knowledgeable and able to answer any questions (plus add more) information to the vehicle.
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June 2023 by Chris VanNatter
Great people! Very friendly and helped me with all my concerns. Corey Bowles was excellent salesman
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May 2023 by Norman Stewart
We were from out of state, our truck broke down and was towed to this dealership.. Our call at almost closing was accepted buy a very pleasant lady who was able to walk us thru what the process was for the tow driver. The next day, a very professional gentleman called to let is know what they had found and advised it was ready to pick up. Two very nice men had come to our hotel and took is back to our truck..This team is outstanding !!! Thanks to call of you..The Stewart's..
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May 2023 by Kim Adkins
Bought a new Yukon from Alex and he was great! Very patient and willing to help out in any way possible. Definitely a great experience