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January 2024 by kristi birchfield
Angela M assisted us with opening new accounts. Professional, kind, knowledgeable. While waiting on us to arrive for our appt she was talking with customers in the teller line to see if she could be of assistance. So a great employee and co-worker as well.
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October 2023 by Andrew Richards
you know you do not have a drive through, it says you do. You don't
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September 2023 by Will
Good customer service. Glad 2 be a customer
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July 2023 by Mike Smith
Unsatisfied. Michael did take time to talk to me but did not resolve my issue.
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July 2023 by Dr M.
I went to the chase bank on Robert C Byrd Drive in Beckley WVA. I tried to get help with my account. The customer Representative (Ms Wheeler) told me that she was going to lunch and Mr DelaRosa would help me. She left. Then he came out and told me he had appointments and I needed to come back in a hour and she would help me. I went back in 1 1/2 hours and she still was not back. So I left. Worst customer service I have ever experienced at a bank.
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February 2023 by James C.
They short changed my ckecking account and refused to correct myaccount? They really suck and tired of getting people that can't speak English .
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January 2023 by Todd
I love this bank! They assist me with my business 4 days a week. Donna is great, Angela is great, Bridgett is great, and Nick is awesome.
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November 2022 by Leslee Anderson
Every interaction has been complicated. The tellers are rude and of zero help. They even make up new policies just to refuse service. AVOID
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July 2022 by Nora Prestigiacomo
The Chase Bank located on Neville St. has the worst customer service. I've never been treated so poorly. If you dress like you have money they'll help you. Otherwise, they'll let you sit in the lobby for the entire day, completely ignoring you.
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March 2022 by Nora Jennings
The Chase Bank located on Neville St. has the worst customer service. I've never been treated so poorly. If you dress like you have money they'll help you. Otherwise, they'll let you sit in the lobby for the entire day, completely ignoring you.
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June 2021 by Jurida Holt
As always the service is above expectations. Wonderful associates.
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July 2020 by April
Always have been polite and helpful
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February 2020 by Nolan Talbert
A great sestom
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October 2019 by Emily Perkins
They’re cool people, very nice. They guy that helped open my account was very nice and was willing to explain to me what was going on when I opened the account. They are nice and professional at this branch, 10/10
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October 2019 by Chlorine
They're cool people, very nice. They guy that helped open my account was very nice and was willing to explain to me what was going on when I opened the account. They are nice and professional at this branch, 10/10
