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January 2024 by Eric Tackett
Great place to deal with. Mark,Steve and Holly are very helpful.ALL paperwork was processed quickly as well. I drove over a hour away to buy here and the process was quick. Also no markups.
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January 2024 by Jacob Browning
Service Department was excellent!! Brandon answered all my questions and was prompt at calling me back with what I needed!! Definitely recommend this dealership over other Honda stores!!
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November 2023 by Madi Pepple
Scott is certainly good at what he does! He worked with me to get a deal I could afford to put me in the 2012 Honda Civic I had my eye on! Ask for Scott when you go to do business with John Howerton, you won’t regret it!Update: DO NOT UNDER ANY CIRCUMSTANCE DO BUSINESS WITH THESE PEOPLE. I went back last June. I still regret it this November.
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August 2023 by Diane Mills (deeedooo3)
We had an unexpected repair required while driving home to Canada. Brandon in service and Jacob our courtesy driver couldn’t have been more calming and accommodating, squeezed our service in, and got us back on the road in no time. We’d say we’ll be back, but we hope we don’t have to any time soon. PS/Jacob we stopped at the New River Gorge Bridge and loved it!
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May 2023 by Jennifer Rinehart
We always come here for maintenance on our Honda's and any other related needs. We recently came in to get a second key made. We called beforehand, and they were super friendly and helpful and were just as great in person. I definitely recommend using this dealership.
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May 2023 by elisabeth hemsworth
the service department was great when i had car trouble while traveling through beckley. got me back on the road quickly, despite rolling in at 4:30 on a friday afternoon. the staff was kind and helpful.
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April 2023 by ninjatanuki
Dealers and dealer service centers are, generally, assumed to be a stressful experience, however in the case of Howerton, it was the exact opposite, I had some emergency maintenance/repairs on my vehicle which would have taken longer than I had to wait because I needed to get to work. The Howerton service employees gave me a ride to work, and even delivered my car when it was finished, after hours! On top of that, they even let me pay the next day! Great people. In addition, they have ACTUAL HONDA ENTHUSIASTS working on the cars, with one technician owning an absolutely rad late 70s Honda Prelude, so you KNOW they actually care about the cars instead of just banging out repairs! Great experience. 11/10
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March 2023 by Clinton Whiting
I took my 2023 odyssey here for service and that was a mistake!This dealership left my OIL FILTER hand tight and all of the oil drained out. The resolution offered was sickening but they lost me for life as a customer and I hope others see this. Complacency kills and a lose oil filter is beyond complacent
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February 2023 by Clinton W.
horrible. this place left my oil filter loose and I lost all my oil. I'd go elsewhere! BTW they didn't help out with their mistake. all they want to do is say sorry and make a note in the system.
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January 2023 by Melissa Simmons
Service department is very professional and office staff are very courteous and knowledgeable. Almost makes you feel like family while you are there.
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January 2023 by Logansnanna Wilson
Everyone is really no nice my husband works here and they are so understanding and clean cars really well
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October 2022 by Craig Swesey
Amazing experience from start to finish! The entire team at John Howerton Honda went above and beyond to ensure our vehicle was repaired quickly and correctly, all while making sure my family was comfortable and cared for. We were about 280 miles from home headed on our first family vacation to the beach, when we stopped at the Beckley, WV Rest Area and our vehicle wouldn't start. We had our vehicle towed to John Howerton Honda. The shuttle driver was out on another call, so Jonathan from The Service Department, personally came and picked us up. The Service Team then squeezed our vehicle in (even though they already had a full schedule that day) and repaired our vehicle within hours. Jonathan then took the vehicle for a substantial test drive himself, just to be sure we would be good to go for the rest of our trip, and we were! We had a wonderful vacation! My family has nothing but good things to say about our experience here and would highly recommend their service to anyone in the area. Thanks again John Howerton Honda Team!
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October 2022 by Marvin Renz Lopez
Good service. We got a flat and was sent here by Honda. They took care of it on a timely manner they even squeezed my service in despite the busy schedule. Kudos to all the staff. Thank you.
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September 2022 by Christa Hodges
I love their service department! Sonnie is always so helpful and educates me on what my issues are. Hands down the best customer service I have ever received. She is absolutely amazing!
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September 2022 by Mark Hradil
John Howerton Honda is a great dealership. We were travelling a few weeks ago for vacation and hit some debris on the road. Three dash indicators lit up. Our home dealership said to have the car serviced. We were 20 min from John Howerton and they allowed us to come in 15 min before closing. They checked the car, told us we would be ok for the rest of the drive and uploaded all the info to Honda so our home dealership could see the diagnosis and order parts. They did not charge us for the diagnosis. Home dealership was amazed at what John Howerton Honda did and ordered parts right away. While in the waiting area we saw management showing great interest in the customers. If I lived in Beckley, I'd make John Howerton Honda the only place I did business.
