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December 2023 by Paige Ward
I would give no stars if possible. If you own a Frontier stock it would probably be a good idea to sell. They have real issues with service. I rarely give bad reports. But I am so frustrated with the Frontier phone service.
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December 2023 by Megan Frazier
I have to reset my router DAILY! Multiple times daily too! Absolutely ridiculous!
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June 2023 by Snowsoul (Snowsoul)
Awful customer service. Overcharge and sneak things into your bill. Exploited a few elderly people until called and confronted. Will charge you 200+ for a modem that is worth 15-20$. Stick with optimum or EarthLink. AVOID.
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April 2023 by Kathryn Hinkle
They never showed up to my installation appointment. Didn’t even have the decency to call. If that wasn’t enough, they sent a text at the end of the day rescheduling it to the next day, then didn’t show up to that either lolol. Then they sent a text the next day that it was rescheduled a third time to another day after two days now had already been wasted waiting on them with zero communication. I reached them a few days later (couldn’t get any help by phone or chat on the weekend even though they advertise differently…) and when I finally did talk to them it took an hour and a half for them to cancel the order and stop the loop of scheduling/no show/rescheduling, because now they are not welcome anywhere near my home. Shame on this circus of a company.
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April 2023 by Symone Carter
Terrible service. I never leave reviews but Frontier come on you need some serious evaluation reviews a reconfigurations. Can NOT reach a live person once you have already opened an account an that’s sad because certain circumstances need human interaction. Please go back to the drawing board and fix all the issues YOUR customers are telling you. Your rating shows the lack of good services.
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March 2023 by Jeremiah Boring
I work from home and the service went down. The soonest I was told a tech could get out was a week from when it went down. I was also told they would “expedite” the service ticket, but had no idea when it would be taken care of. I switched based on promises of speed and reliability. Well….it doesn’t matter how fast it is if you cannot keep it running. Suddenlink wasn’t as fast, but they were a hell of a lot more reliable. I’ll likely end of switching back.
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February 2023 by Jeffrey Sizemore
I try not to leave negative reviews because I make mistakes all the time, but there is no reason for how poorly the communication is within the company and to the service technician that was dispatched to resolve our business issue. We had 3 phone lines down within our business which is the lifeline to our revenue, took them days to get someone dispatched, and when he finally came, he only repaired one line because he said he didn’t have a repair order for the other 2 phone lines. Now they will re-dispatch someone tomorrow to come back to the same location and hopefully repair the other two lines. It’s very frustrating when you pay thousands of dollars a year for internet and phone and have to beg for hours to get a timely repair, to then not have it complete.
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February 2023 by Mrs. Cook
I called Frontier to inquire about services as two of my neighbors have Frontier currently. I was told no service was available at my address. I stated a neighbor, 300 feet away, has Frontier. The rep became hostile and names three possible reasons as to why I can't get service. As I started to ask another question, I was interrupted and told to have a nice day as she hung up on me. I would NEVER recommend them.
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February 2023 by Karen Mann
Worst experience ever. Filing a formal complaint with the attorney general's office. I understand I'm not alone. Tired of begging for the service we pay for every month. And still NOT GETTING IT.
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January 2023 by Karen Hicks
Worst experience ever. Filing a formal complaint with the attorney general's office. I understand I'm not alone. Tired of begging for the service we pay for every month. And still NOT GETTING IT.
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January 2023 by gene thornton
I’ve been without internet or home phone for 2 weeks now with no end in sight. It’s been out since the Thursday before Christmas it’s now January 4th and nobody has even been to my house. As far as I’m concerned frontier has ruined my Christmas and the start of the new year. My kids still have Christmas presents that they can’t play with yet because they take an internet connection. I would never recommend them to anybody. If I could give them less than one star I would.
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January 2023 by Lauren Martin
You're service needs some work same with your customer service reps you're really going to suspend service 6 days early then claim you sent out a letter (to which we never received) then get hateful when we're trying to figure out why? You wonder why nobody wants to keep your service. The world we live in now and the people in it. Yall DO BETTER
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December 2022 by Gary McKown
Contacted them about possibly switching from my current internet provider. Sales rep (aka "customer service"} REFUSED to tell me the internet speed until after I signed up. He told me the Tech would let me know during the install. Nope.
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October 2022 by Charlie Sackett
If I could give zero stars I would. Internet is down for days/weeks for no discernible reason. The current outage will be 14 days tomorrow with nothing done about it. I get told that they are aware of the outage in my area but it’s a “common ticket” so I’ll be waiting a long time for any tech to come a do anything about it. Waiting for the day Verizon Fios comes to Beckley; competition might improve your reliability and make you care about your customers.
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October 2022 by Lydia Lester
Very rude workers. Parked their truck behind my car so I could not leave for my college classes. When I asked if I could leave they told me it will only be a few more minutes. I told them i needed to leave and they said “well sorry”.They left five minutes before the class started and it takes me about 25 minutes to get to campus.Hopefully I will not get punished for this or I will have some talks with whoever supervises this business.
