-
July 2023 by Senaia Harris
We called at about 9 a.m. on Wednesday morning - I kid you not, they were at our home by 9:15 a.m. The business is family owned and I was blessed enough to be a classmate of one of the operating family members. The men that came to our home were honest, respectful, helpful, efficient, and so kind! I have a pitbull puppy, and they let her stay out and play without a single complaint. The entire process was done in a matter of two days. Completely removed the old unit and had it completely reinstalled seamlessly with little to no hassle at all. Made sure we had all the information we needed and gave us a chance to increase our warranty for free. The price was fantastic & the gentleman were even kind enough to get a discount for us ( my mom is 80 and I’m her caretaker - it’s just us two women at the house). All I can say is, you won’t find anyone better in the valley. I’m a very satisfied and now a loyal customer. Any jobs that need serviced in this home will be going to Pappy’s! If you’re hot and unhappy, call Pappy’s :) seriously love them! A very special shout out to Tyler, Devin, John, and Jamie - they’re me and mama’s dream team! Absolutely fantastic!!Services: HVAC system repair
-
May 2023 by Allen Barefield
Tyler and the other gentleman that was with him were very quick to diagnose and repair my AC unit and get it back up and running in no time. They went above and beyond by cleaning my unit multiple times to ensure our AC unit would run efficiently for the summer months. Greatly appreciate them, keep up the great work guysService: Repair HVAC
-
May 2023 by Joseph Costanzo
We have recently moved our family into a home here from New Jersey. Until ACI we have had a difficult time getting professional home help in this area (Chelyan). Megan answered the phone and was helpful in working with us to set an appointment as soon as possible when our air conditioning stopped working. Tyler arrived on time and immediately quelled our concerns with his insight to some of the issues we were having. What felt like an impossible problem was reduced down to some simple readjustments to our thermostat. We feel grateful that Tyler was straightforward about the fix using language we could understand. In addition to the fix Tyler educated us on our system and how to keep it maintained well. I would recommend this service to anyone looking for professional service and affordability.Services: HVAC system repair
-
February 2023 by Judy Smith
They serviced our heat pump and re-programmed our thermostat to our specific needs. Experienced, knowledgeable and very efficient. I highly recommend them- Tyler was so very helpful.Services: Thermostat repair
-
January 2023 by Jeff Arthur
Furnace went out the week before Thanksgiving. I called Tuesday before Thanksgiving and they had me back up and running on Wednesday. Great service and reasonably priced.Service: A/C system repair
-
January 2023 by Todd Cope
They were on time, very knowledgeable, respectful of the house (kept it clean) and did quality work.Service: Heating system installation
-
December 2022 by Deborah Humphries
I called today and Tyler was on another job, he kept me informed of the approximate time he would be out. He is very knowledgeable and intelligent he went right to the problem. I have never had to call anyone before on my furnace, I was blessed. I highly highly recommend calling Pappy’s and he is very reasonable. You will not be disappointed to use this company I assure you. My first time using this company and I will only use this company from now on. Honesty, intelligent, kind, and reasonable you can’t get any better than this company.Service: Heating system repair
-
October 2022 by Paul Smith
Tyler and John were very professional in their approach to the task at hand(furnace installation) Tyler explained the workings of the furnace to me and emphasized that I was getting a 95% efficient unit. I am both pleased with their work and the furnace.Service: Heating system installation
-
July 2022 by Ron Salisbury Jr. (Ron)
Air Comfort has been my "Go To Guy" for the last 25 years in both commercial and residential needs. They have provided expertise, professionalism and perfection in all there assignments. They stand behind their work. They are very competitive in their prices and are well worth the product and service that they give. I needn't worry when they are meeting my commercial and residential needs.Services: Plumbing leak repair
-
May 2022 by Aileen H
I don’t think I can truly express my gratitude, appreciation & respect for Tyler. I live 8 hours from my elderly mother. Her 6 year old HVAC system went out on Sunday. I contacted the company that installed & never got a return call. My sister got a friend to look at it who works on the commercial side. He told her to get someone residential. After much research, we decided to try AIC-Pappy’s. I called them this morning & was advised that someone would be out by the afternoon and they’d call me before hand. EVERY word of that statement was true. Tyler called me when he was in route, when he arrived & after assessing what was going on. He asked for clarification/confirmation as to what I wanted done…but what impressed me more than anything, he NEVER attempted to pressure sale anything. I asked him about the cost for summer maintenance & he told me. I told him that I didn’t know the last time it had been performed. Only then did Tyler tell me that it was in desperate need. To me, Tyler’s approached & interaction speaks volumes! He was so sweet, courteous & respectful to my mother. He never said, I’ve spoken with your daughter. He listened to her & gave her what she was asking for. Via camera, I was watching the interaction. If you have any hesitations, don’t…Tyler is one of the dying breeds who truly is out to serve his customer & not to put money in his pocket. Thank you so much Tyler!Services: A/C system maintenance
-
May 2022 by Doug Davis
This is my go to team for any HVAC or electrical problems. They installed a whole house generation system at my residence. The work was completed on time and within quoted price. Tyler was my project lead and keep me informed of the progress and installation process Tyler is a professional and I enthusiastically recommend “Air Comfort Inc” for any of your Heating or cooling issues. Doug
-
March 2022 by David H
Great response time and a friendly, knowledgeable and skilled technician. Tyler, who evaluated our system and diagnosed the problem was courteous, professional and a pleasure to work with to resolve the problem. Overall an excellent experience!
-
February 2022 by Annie Nicholas
A WV owned small business that I would highly recommend. From beginning to end Tyler was great to work with. There were several obstacles that got in the way, but he remained professional and ensured everything was taken care of. Will definitely use again (if the need occurs ?).
-
February 2022 by Mary Carter
They are always polite. I called and they were out the same day to fix my problem.
-
January 2022 by Sue Petrella
They communicated when there were delays in parts coming in. They were professional yet personal. Highly recommend them.
