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June 2024 by Zak Wasilewski
Great experience in and out highly recommend
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May 2024 by Brian Mullins
The lady that dealt with us took great care of us. Very informative and knowledgeable about our problem and solution. Great to deal with and had no issues once we left.
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May 2024 by Darlene Day
Katrina went above and beyond your company is very lucky to have her
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April 2024 by Lisa Bryant
Great place to buy cellphones
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April 2024 by Christa Stevens
This store should be shut down. The customer service here is atrocious!!! I have been a customer of ATT for 20 plus years. I truly don’t think I have encountered such a negative and daunting bunch of so called ATT specialists.
The very large, greasy straight long haired rep with glasses is the worst. He has a nasty attitude and need to be shown how to truly function with customers and provide great service!!!!
My matter was returning a watch that was purchased the night before as it was too small to see the face. I went in And was advised that I could return as the policy says 14 days. However I would need to pay a 55$ restocking fee even if I was trading.
It truly wasn’t the matter of paying it was the nasty attitude that was given behind the words. This guy stood like he thought he was Mr ATT but absolutely had lack of education or even comprehension of customer service. Long story short after he told me that I would pay the 55$ to return it in cash or card I took the watch and left.
I went to Mercer Mall where the district manager was and he took the watch returned it for me without and restocking fee. He gave me a new watch which I paid the taxes in without any issue. The district manager advised that a store manager can always negate any charge that they choose to. Especially if it means providing customer service for an issue that is related to the wrong purchase or an issue.
This store Bluefield VA need a manager and someone to straighten out the loose and undereducated beings that work behind the walls. I have taken my complaint to corporate and intend to notify ATT about this rancid establishment!!!!!
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April 2024 by Samuel Harris
Howdy! Mr. Terry knew his stuff. He walked me through the entire process. He is extremely knowledgeable and patient. Promote him.
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April 2024 by Roberta Ringstaff
Very helpful and knowledgeable. Very informative young man
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April 2024 by Jennifer Vanover
I have had AT&T for years. Love there services
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March 2024 by Michelle1 Whitt
Great customer service
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March 2024 by Allen McKinney
Excellent service without a wait! He took care of everything and provided everything I was looking for. Very easy to work with and professional at the same time. Thanks!
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March 2024 by Chris Battle
Great service. Bryant was very helpful and took care of everything in no time!
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March 2024 by Brenda Kirby
I would just like to say that I was in the AT&T store at Bluefield Virginia and a lady named Kaitlyn waited on me and she helped me so so much. She was wonderful, so I am so glad that you have people that work for you that really do their job well.
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March 2024 by Christina Keen
He was very knowledgeable of what I explained to him. I had talked to someone at the 611 number a couple of days before and he had told me a few things they had told me were a little wrong(little fibs). But he gave me the truth about my different options. And so far(only last night and this morning) I've been ok with everything... But I haven't started to finish setting up the rest of my phone. So I hope I will not have problems with that. If I don't then... I hope the one other thing the people told me on the phone a couple of days ago will be true. And if it is I will be tremendously satisfied with not only Bryant B. but with the complete AT&T Staff. So if I don't write anything else... then you can conclude I'm a very happy customer! If I have to come back to retract my statement, you'll definitely know.
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March 2024 by Tim Sargent
Good store with helpful staff.
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March 2024 by Melissa Skeens
My experience was great. They fixed my problem and we had a nice conversation to pass the time
