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August 2023 by Ryan R
Simply amazing customer service! My flight came in late and I didn't realize they closed early on Saturday. They came back to the store almost 2 hours after closing so I could get the truck. Very nice and easy pick-up and drop off. Highly recommend!!
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June 2020 by Discipling The world 2020
Liars!! We put over 125 in gas 1 mile from where we dropped off, and they have the nerve to say it wasnt filled, then charging us for damages that weren't done by us!
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September 2019 by Robbie Cline
Stay away from this place the lady is crooked as they come , she makes up whatever she wants when you return the truck . If you dispute the bill in anyway she jacks it up even more then forces your credit card for the amount..then never even gives the original deposit back . I heard these storys before I went in here about how she is but I needed a truck never again ! Theif is what you are !
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July 2019 by Doug Bonifacio
They had truck ready for us and check out and back in was very smooth. Very professional and pleasant to deal with and appreciate clean and well serviced vehicle.
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March 2019 by Jessie Land
Extremely rude and unprofessional. This was our drop off location for our truck rental. We dropped it off after hours. Never received any kind of confirmation about the truck being received, so called back a few days later. A very rude woman told us she had the truck but the gas tank wasn't full, so we would be charged $30. We filled it up just before dropping off! After I asked her where the line was about 3 times, she grudgingly admitted it was "a hair below the F". We're being charged for a hair on a truck that size?? The closest gas station was 10 minutes away, so unless you bring along a gas can you're going to have it be a hair below! Uhaul will price match. Definitely going elsewhere next time!
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August 2018 by Richard Golden
Very friendly and nice to meet
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May 2018 by Latoya Austin
I booked my moving truck 2 weeks in advance, and the day before I was scheduled to pick up the truck I got a call saying they wouldn't have it. Very unprofessional
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December 2017 by Oscar Greyhound
I rent trucks, reserved online a week in advance. The lady is very courteous and professional to me. She is very strict with topping off the gas on the truck when finished, there are signs everywhere. So fill the tank up at the Shell station nearby on Leatherwood lane in Bluefield, the needle should be beyond the "F" Mark on the dial. It's a simple instruction, so people blame someone else for their mistake. They are by far the cheapest rental around.
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March 2017 by Katie Melara
I recently visited the Budget Rental on US 460 in Bluefield, WV. I was inquiring about leasing a 15ft truck for my family to take some special furnishings to Bluffton, SC. Ended up going to the Uhaul close to Budget - not to much difference in price but much more pleasant dealing with public. This lady does not make your business prosper!!
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June 2016 by Roger Hale
They said we didnt feel up our gas tank i made sure to top it off. I called back and she hung up on me.. never use these guys pay the little extra for uhaul. And uhaul will do price checks so just take your quote up to uhaul and you wont be disappointed.
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March 2015 by Hudson Smith
I called and "reserved" a truck a week ahead of time. During my conversation with the receptionist, she stated that the 26 foot truck that I was reserving would be available on Wednesday at 9 am. I asked again and confirmed the time, as I was moving my family across 3 states and needed to have this time reserved firmly in place to facilitate the move. I had called a competitor prior and Budget's prices were more affordable, so I booked the reservation. They took my credit card information to hold the reservation. Fast forward to Tuesday evening, the day before I was scheduled to pick up the reserved truck, the same receptionist called stating that the truck would not be available until noon. There was some back and forth, as I asked about the validity of the reservation given that I've called a week ahead of time and provided my credit card information to hold the reservation. She stated that the reservation does not guarantee a truck to be available, nor does the credit card information. Of course, this sent me thru the roof, but to no avail. She gave me an ultimatum; wait until noon for the truck I reserved or take a smaller truck if they get one on the lot in the morning (no guarantee of that either). I responded that I wanted the truck I reserved and I wanted it at 9 am as was prior agreed. She yelled at me to "go to Uhaul!" and hung up the phone. So the night before the largest move of our families life, we didn't know if we had a truck, regardless of the fact that we reserved one from this company. I called the Budget Corporate offices and the owner of that Budget franchise (who I know pretty well) and they both confirmed that the reservation does not guarantee a truck. The Corporate office was not helpful at all; but the owner gave me some sound advice and apologized for the situation. I have called Uhaul and reserved the truck that I need. He stated it was on the lot and would be ready to be picked up at 8:30 am. Cheaper is not always better, as was the example in this case. If you do go with Budget, I would advise calling daily to determine the status of your reservation or allow time for the truck to arrive.
