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December 2023 by Emily Lyons
Cookie designers have been doing an amazing job! Always have a good variety to choose from, cookies are obviously fresh, they’re soft and delicious. Great customer service!
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May 2023 by Leynee Ensminger
So glad that Melissa Lafritz is back in the Bluefield location!! I was a frequent buyer of the cookie cake for my office staff. So disappointed in the decorations when she left—so much so that we started getting ice cream cakes instead. When hearing that Melissa was back, I have become the frequent customer once again. She always goes above and beyond in decorating my cookie cakes!
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March 2023 by Tyler Lilly
Nick the manager was fantastic! They had great service and did an awesome job on the cookie cake.
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July 2022 by Maddie
Why even have pretzels on the menu if you never have them? Have stopped by 3 or 4 separate times and every time was told they don’t have pretzels made and it would be a 15 minute wait. I could understand if the mall was a super happening place but when your employees are just standing around talking, you’d think you’d at least have everything ready in the event there was a customer.
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May 2022 by Lisa Bredl
Awful customer service. I stopped here with my baby to get a quick snack. I ordered a pretzel and a drink, (which I was overcharged for according to the price on the menu board) and after I ordered the employee informed me that it would be an eight minute wait. Eight minutes is a long time with a fussy baby and if I’d known that before I paid, I would not have paid. But…. I waited anyhow because I had already gotten my lemonade (which also tasted weird) and I wasn’t going to ask for a refund.My pretzel came out undercooked and raw in the middle. I asked their employee if I could get a refill since I had to wait and she just says, there’s a refill charge but you can ask the manager. Ummmm, no. She could have asked for me since the manager was standing right there. Just all around terrible experience, will never go back.I will say, I did chat with the manager while we were waiting and she seemed nice enough but the other employees were pretty insensitive and didn’t even notice customers were standing there.
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April 2022 by David Thompson
Cookie looked ok. Writing was terrible. Can't spell Birthday at all. For what you pay for a cookie you should at least get the spelling right.
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October 2020 by Cindy Stone
Thank you staff at the Mercer Mall location for our huge order of pretzels. They were great and you were so helpful!
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June 2020 by KML
This was for my dad who is a retired N&W conductor. Turned out so cute and was delicious!
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October 2019 by Brandon B Businessb4Pleasure
I typically always base my reviews at a starting level and adjust based on flaws in quality or service. Personally I have been here twice with the family and the lady was extremely nice and attentive to us as we decided and even helped recommenced based on cravings. Clean, neat, tidy and had a smile the entire time and cookies were fresh. Loved the experience!
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April 2019 by Melissa Lafritz
The staff is very nice. They work hard to make the cake you want. I seen a wedding cake they did out of sugar Cookie it was beautiful! Who would have thought you could stack Cookie cakes and make a wedding cake. This store has done some amazing things.
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April 2019 by Morgan Price
Great staff. Helped me with everything I needed. Cashier was very nice!
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September 2018 by Kimberly Johnson
So I went today to pick up my daughters 3rd Birthday cookie name instead of Nevaeh they had Neya I spelled this out 2 times thank God shes to young to remember
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February 2018 by Elizabeth Spradlin
Went into Mercer Mall today stopped by Great American Cookie company worst service ever. 4:00 and don't have no dough for pretzels. 2 hours before closing. Get with the program.
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January 2018 by Bobby Lawrence
Worst service and staff ever, I will never order anything else from here again
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December 2017 by Stephanie Blankenship
I have ordered a cookie in person, over the phone and online and all three times the cookie wasn't prepared or ready when I picked them up. The last one I ordered online on a Sunday and paid for it. I needed it to be ready by Wednesday at 3:00pm. I showed up at 3:35 and was told they didn't have my order. I had to look up the art and code number for what I ordered for the manager. After 10 minutes he tells me he wasn't trained to draw the dog I wanted. I was never offered a refund or discount because I had already paid online. 45 minutes later I got my cookie that looked like a 4 year old drew. There is obviously a high number of incompetent workers there. I can understand a mess up, but three times consistently with three different means of ordering. I tried about 10 times to call Corporate and no one has returned my call.