Cell Phone Stores in Bluefield, WV

“Had a great experience getting new phones and switching back to T-Mobile today!! We left T-Mobile for AT&T and instantly regretted it. Two months with AT&T and we said enough and made the switch back to Y-Mobile. Trisha was extremely knowledgeable, helpful, and patient with us. Thanks again Trisha!!”

“Dani is the best worker there. She is the one that helps me & my family every time something needs done to our phones .. Or we want a new phone.. Shes very nice & makes us feel like we're family to her. Always has a bright beautiful smile on her face no matter how hard her day has been. We just love her all around?”

“First, I want to express how helpful, engaging and professional both employees at the AT&T Bluefield, WV Mercer Mall location were 3/28/2026. Both employees looked up and smiled as we came into the store. I explained the issue I was having with my android phone and Amber readily offered to look at it.

**Amber fixed my phone in less than 30 seconds.

Second, while she and I were discussing the phone, I asked if it would cost to look at it and would there be a charge to fix it? She said that I was one of a growing number of customers who were asking a similar question about being charged.
My husband and I had made separate visits to the AT&T store located in Bluefield, WV in the strip with Lowes. He went about 6 months ago and I went 3/23/26. Amber showed us an advertisement sign about an insurance for all electronic devices in our home for about $25.00 per month and asked if this is what we were told about when we asked someone at the AT&T location near the Lowes store if someone would work on our phones. No, I was told that no one works on phones at the AT&T location near Lowes in Bluefield, WV any longer and that if I want my phone looked at it will be $25.00 up front. My husband was told a similar thing and was not told about insurance or a monthly subscription for all devices in a home.

This is on top of no associates in that store looking up to greet me or the other 2 people who entered the store while I was waiting. Make of this what you will.

Thank you for assisting me with cheerfulness and such professionalism Amber. Kat”