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January 2024 by Mr. Howell
Misleading,they tell potential customers on the phone that Netflix will be on them (T-Mobile). Then after you get it,in reality they contradict what they tell you on the phone in their stores.Other than that,it’s not a bad Deal,just don’t like being lied to
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September 2023 by Jimmy Crook
Had a great experience getting new phones and switching back to T-Mobile today!! We left T-Mobile for AT&T and instantly regretted it. Two months with AT&T and we said enough and made the switch back to Y-Mobile. Trisha was extremely knowledgeable, helpful, and patient with us. Thanks again Trisha!!
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September 2023 by Bernadette Perdue
Had a great experience at T-mobile Mercer mall. Trish was very helpful and Maddy as well. They both went above and beyond to help my family!! Highly recommend! Thank you!!
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September 2023 by Cindy K. Shrewsberry
Went in as an unhappy AT&T customer, and came out a very happy T-Mobile customer. Trisha (Patricia) was extremely helpful, knowledgeable, and patient.
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July 2023 by Casey Cantrell
Rayshaud gave me a great deal on a home internet modem which is operated by a micro-SD card. The setup is basically just like having an extra phone just lying around running hotspot. The signal is wonderful and the team members are very knowledgeable.However, they've been upping my bill ever since day one, but they fixed it for me, so no complaints there.
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July 2023 by Kimberly Fanning
Ray was incredible and gave outstanding customer service. I’m so excited about my new IPhone and T Mobile service. We also added the home internet. I am saving so much money with T Mobile. I would recommend T Mobile, Mercer Mall to all my friends and family. I wish I could give Ray and Trish 10 stars. They’re the best!
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July 2023 by Michelle Blake
I came in the store asking how to use my phone it was acting up and doing something I have never experienced before . There was an associate there her name is layken. She took time out to help me and she walked me through it asking me if I was comfortable with it and would I be able to do it if it happens again . While I was there I become a customer with your Wi-Fi service . Thanks young lady for helping a grandma.
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July 2023 by Billiejean Casey
Laken was so helpful and provided great service to me! I love my new phone! She’s very good at her job
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July 2023 by kyle brown
Absolutely love the customer service here, Patricia (Trisha) is an amazing salesperson and I wouldn’t want anyone else working with my phones then the employees in this store!
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July 2023 by Tiff Snead
Connie and Maddy was wonderful they helped me get signed up and transferred everything.
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July 2023 by Amanda Tolliver
Super helpful with getting our nee phone set up, and patient while we browsed their selection. Will definitely come back!
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May 2023 by Crystal Goins
We came in with a concern, and Connie helped with no problem and took good care of us.
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May 2023 by Carol Niday
Maddy and Connie was wonderful and helped get me 3new and home internet. They are a great team
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May 2023 by Sissy L mcneely
Connie and the store is always great her and trish switched me over from at&t simple and stress free.
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May 2023 by Liz
Ray is the best sales person. I have ever dealt with he is always showing willingness to help me every time no matter the issue he is always there for I absolutely love all the employees here at Mercer mall T-Mobile come see them for All your cell phones needs
