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April 2023 by Sumlee Fayssoux
Reserved a Budget rental and there is no one in the office, which is supposed to be open. I called every number they have and nothing. Very unprofessional and would not reccomend using this place. Thank goodness for Budget making it up to us on their behalf.
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April 2021 by Ashley Larkin
I would highly not recommend this facility. We mis placed the keys and I paid the fee to replace the keys and they would not let us remove the old locks and told me they could not take care of it for me even though I was there during business hours. If they don’t want you to cut locks yourself they should have staff adequately trained and tools available to do it for you during business hours. And to top of off they were rude during the conversation. Very poor customer service. So we are having to wait for access to our stuff and replan getting people to help move it.
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October 2020 by Wayne Johnson
Well run storage facility. Clean, electric entrances that work properly and friendly staff.
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August 2019 by Juanita Foster
I would not recommend anybody storing anything at this facility valuable or not. I was in desperate need of a storage facility stupidly picking this one I stored my stuff there and spoke to a woman about maybe parking one of my two trucks there granted it was over the amount of time that we talked about and discussed but given that there was a camper that was parked there the whole time of my use of this facility I didn't think there would be a problem . I pulled in one evening after working all day to a creepy man approaching me in the parking lot this place is not very well lit or gated all the way around just the main gate the man was very abrasive and rude spoke to me like I was a low class Citizen once he figured out that I had a seal machine on the back of my work truck he immediately discriminated against me. As a woman having a strange man walk up on you and Not being in populated area was scary to me and feared for my safety the woman called and left two hateful messages on my voicemail demanding that the truck be removed I was out of town at the time and drove all the way back from Richmond Virginia to Bluefield West Virginia just to move a truck that being said the owner herself Sue was very rude and abrasive and called me a liar over the phone again if I could've gave this a zero star I graciously would have I would recommend any other storage facility in Bluefield West Virginia opposed to this one the gate was supposed to be fixed two days after I stored my belongings at this facility still yet to the day I moved my truck and decided to take all of my possessions from here because how I was disrespected and treated by the owner and whoever this an identified creepy guy was the gate still took four or five times to get into and then halfway closing when I went to pull my vehicle through which could've easily Damage to one of my vehicles please think twice before storing anything at this facility
