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February 2024 by Brian Murray
Good experience overall, both sides of the transaction. App to turn in key had issues, possibly weather interfering with service.
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February 2024 by Shane Wright
I have been using U-haul exclusively for my entire life and love the service and services I receive every time, however for the first time I was disappointed. The facility I rented from and the equipment I rented were top notch as always, but the staff, however friendly in the store left me dissatisfied. The day in question had around 3 inches of snow on the ground and temperatures were in the teens, upon paying for and receiving keys to my rental, the staff had finished. I was just handed keys and told have a nice day, I was not told where my rental was located I had to clear 3 inches of snow from the windshield myself and had to re-enter the facility and physically ask the staff to assist me in backing my rental out of the small space it was located in. I do love U-haul and I will continue to use and recommend their services to others, however I am severely disappointed in the customer service I received and will most likely use another U-haul retailer in the future.
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August 2023 by Matthew Dettman
No problems with my online reservation, pickup, and return. Customer service was nice and able to answer my questions.
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July 2023 by Debra S.
Rented a trailer for the weekend. I have a confirmation of a total price. When I dropped off the trailer they charged me more than my confirmation. Deceptive pricing!!!
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July 2023 by Matt Messenger
Rick and the team did an excellent job, are dedicated and worked to get me hooked up and ready to roll. I arrived the day before to do a fit check, and I highly recommend this as you can quickly determine if you need anything special. They have an excellent store with almost everything you would need, and competitive prices, for a successful move, big or small. Price was very reasonable for the trailer and I recommend getting the insurance, it was inexpensive. Great experience overall.
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June 2023 by Emma Hammond
Everyone who works here is always super friendly and treats me and my coworkers kindly and professionally. As a regular customer, we always get the same awesome service every time!
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May 2023 by Cyera Noble
Friendly and fast! Got us all set up and on our way
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May 2023 by Whitney Policano
Very friendly people…but always super busy and slammed not enough help it seems. Truck wasn’t clean, had to make them come out and do it before I left. Air conditioning only worked part of the time. They advertise $29.95 and $0.99 a mile for a 15’ truck, however, my total was $150.00 before I even left the facility…they charge you for 100 miles no matter what and then reimburse it and the gas tank when returned (still waiting to see if I get reimbursed) anyway, like I said nice enough, but if you want a nice truck or will need to use it long term…go elsewhere. The ones there for the most part are used and not well loved.
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March 2023 by Prodigious Sovereign
The facility is really clean. Everyone is friendly and helpful. Service was fast and painless. Will definitely go here again.
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November 2022 by Michael Pinkney
This is the 4th or 5th time now I've reserved a truck and when I got there they've said they've given the last one of the kind I reserved away. Poor to no inventory management. All they care about is money.
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August 2022 by Sherry S.
if you want to be ignored by three sales people then this is the store for you!! Waited quite a while and not one person asked if I needed help!! This disaster is unlike any other Uhaul I have ever been in!!! Will NOT go back!
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July 2022 by Doug Cox
Awesome place to rent from. Large selection of equipment to rent from with friendly, professional laid back staff.
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January 2022 by Amanda Cahill
The absolute worst customer service and staff I have ever encountered. Years ago this was my go to for propane tank refills. Sadly anymore I can’t say anything nice about it or the service!
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October 2021 by Austin C.
If I could give a negative review I would. Uhaul in general swindled me out of $300+ more than what cooperate told me my total cost for everything will be. On too of that they got ahold of me to drive a U-Box on my way to Oklahoma to drop it off Mississippi. I got to the location to find out that they didn't have a trailer for me to pull, and allowed me to go out of my way to the pickup spot before I'm told anything about the store not having a trailer to take. This wasn't on the store it was on corporate for not communicating with the store about the load sharing option. The store had no idea who I was or when I was coming because corporate gave them no contact information to get ahold of me. So they were supposed to credit me $50 instead of the $350 I was supposed to get and it's about 4 days later and I still haven't gotten the $50. So not only did they add $300 more to my total for the rental, they also made me go out of my way to not get paid for a trailer that I was supposed to get paid for. To add on to this epic horror story I got to my storage unit rental to find out they didn't even have my reservation in the system like ithey were supposed to, so I had to dance around for an hour and a half to get my storage unit. Overall I would give U-haul a solid -5/5 stars for the lying and all around nasty system they had for handling this. It turned from a 16 hour trip from WV-OK into a 23 hour trip. If you're reading this U-Haul I'd love to have my $300 extra you charged me last minute for my rental, and at least some of the $350 that you were supposed to credit to me that has still yet to happen.
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September 2021 by Alayna Wesoloski
terrible customer service. we were supposed to get a uhaul in fairmont 3 miles from our apartment. it was confirmed through email. they called us 12 hours before we were supposed to pick the truck up telling us we couldn’t get it in fairmont and we couldn’t get it at 9am like scheduled, we could only get one in bridgeport which was an extra 25 miles from the original place (you get charged mileage) and not until 3pm. whatever, we didn’t have another option so we got it in bri
