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September 2023 by G. Shaffer
We have purchased cars from nearly 20 different dealerships in our lifetime but our experience at Urse Honda was simply and easily the best sales experience I have had. Our sales person, Tiffany was the most impressive, friendly and knowledgeable young lady in so many ways. She instantly made us welcome, and guided us expertly through the selection, test drive and ordering process. The vehicle arrived quicker than expected, and was detailed and waiting the day we arrived to pick it up "in" the showroom. We ran into some issues with paperwork because we had to lock our credit report recently after an attempted identity theft which took a lot of time on the phone for them and us. The sales team was all so helpful, patient and encouraging during the process. The walk through of the car was great, again Tiffany showed her dedication to her job. Did I mention she's only 19 years old? Wow! Very impressed! We love the new 2024 CRV. Totally recommend #UrseHonda to anyone! Ask for Tiffany!
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September 2023 by Bill
I was very impressed with the knowledge, time and thoroughness that Jillian showed while going over maintenance and repair items needed on our CRV with myself and my wife. She was excellent and we appreciated it very much.
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September 2023 by Marcy Mueller
I was checked in at 7:30 AM with professionalism and efficiency. The work was completed and I received car inspection report. Thank you for great service!
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August 2023 by Delbert Liller
My wife wanted to buy a new car. She wanted to pick it out and finalize the sale. Her first time doing such. We visited Urse Honda and she decided on a new 2023 Honda Passport Elite with 64 mileage; although she initially wanted a black or white car. But because of the small selection of cars we looked at from various dealerships, she decided this car would do. She couldn’t find black or white. The deal was finalized and when picking up the car; we decided we needed running boards and winter floor mats. Because of my wife’s short stature and the harsh winters we experience. Bill Smarr said he would negotiate a reduced / cost for them. The order was placed and we paid before receiving. Parts department said it was the only way to buy and it may be several weeks before receiving them. When we get home and search on the internet we find the same items at a lower price at another Honda dealer; with the parts immediately available. I called Urse Honda parts and they refused to give my money back and instead said they would meet me half way with the parts; which by some strange reason were in stock and now available. So they because of the delay and difference in price agreed to include a paint touch up pin for our car. I now feel Urse went the whole way to please their customer. Bill Smarr was very informative explaining all the features of the car . We are very impressed with the our new car.
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August 2023 by Amanda Sanovich
I had a remarkable customer service experience with Urse Honda today… while visiting family in WV from NY my B1 code popped up for maintenance. I was greeted kindly and walked through the the details of everything quickly but efficiently. They took my keys and then directed my mother, 3 young children and myself into the very comfortable waiting area. This area was well maintained, clean and comfortable. They had a children’s play area and lots of high quality snacks, drinks and clean bathrooms. It took exactly 1 hour for my service to be completed which is exactly what they said. I highly recommend Urse Honda
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August 2023 by Larissa McDonald
My service was amazing! Jillian gave me timely updates on all information- very detailed and well understood. Had to deal with everything, including payment, over the phone and she made this process very easy. Very pleased!
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August 2023 by Jeasica Williams
I love my car! Liana was very helpful getting me to the pint of coming in and Bill was great to work with in the buying process. He even stayed late to help me get to know my car better!
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August 2023 by Stephanie Dunlap
Tiffany our salesperson was amazing ? she gave us a great deal on a brand new Accord. She was very helpful and knowledgeable about Honda brand. I would recommend this dealership and definitely recommend Tiffany Amber for all of her customers.
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July 2023 by Larry Kennedy
The vehicle was done sooner than anticipated and although I can't confirm it,they assured me the recall work was completed. A text message informed me that many critical services were needed. This is obviously standard practice, as there is always an extensive list of needed repairs dating back to my original purchase there. I declined the upsale as past recommendations have been unnecessary in the long run. They failed to mention the obvious problems( burnt out brake light, check engine light, worn out brake pedal cover,etc.) I will return only if necessary.
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July 2023 by Art Helmick
We came in for normal maintenance and asked for an estimate for tires. We found out our sticker had expired. They did some price matching and we choose tires that match the ones that were on the car and finished the service call. We were longer than we planned for but left safe and legal.
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July 2023 by Heather Moebus
If you're needing to schedule service for your car, make sure you schedule it through Jillian! I previously had a bad interaction with someone answering the phone for service but I've been assured that that person no longer works there. Jillian was the one who greeted me when I arrived for my appointment this time and she is wonderful. So helpful and knowledgeable and very pleasant. I could tell she had my best interest in mind and understood my concerns. Every company needs a Jillian!
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July 2023 by Chris Hall
On a very busy day before July 4th I had an appointment for an oil change. I really needed it due to a travel the next day. The service desk people were awesome and the service department also. I was also asked about replacing filters which I did because I always trust the options yiu suggest. I will continue to come back to have anything done that I need on my fabulous Honda.Thank you everyone at Urse Honda.
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June 2023 by Paula
Everyone and I mean everyone, is wonderful here! Came in for parts for my son's 2003 civic. Asked Rebecca if they had any good used deals? They did! In these times, I am so happy with our deal! Thanks to everyone at Urse Honda! You made my son so very ? and me too!
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June 2023 by Robin Smith
As usual the service department is prompt and professional. They fully inform me of my service details and what my vehicle needs. Jillian was very helpful and terrific. Thanks for employing such a good customer service professional.
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May 2023 by Eric Malone
Jillian Dalton is a pleasure to have as my Service Advisor. She is always friendly and helpful. Service Manager John Walters is the Best. Super friendly and really listens to my concerns. I love my Service Team at URSE! Y’all have a wonder and safe Memorial Weekend!
