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“Good experience signing up and very easy. Everyone I’ve spoken to is friendly. Unit was clean - had some dings in walls, but that’s expected.
Only issue I had is when they send you the text that gives you your access code to gate, It’s not correct. You don’t input the zero and it’s missing two special characters you need at the pad. It would be helpful if there was a sign on the pad that told you what all you had to hit. So I got there early on my first day of moving in and couldn’t get in. I had to wait until someone was in the office. It wasted a couple hours of my time. Not a big deal, but should be corrected and send the code exactly as it needs to be entered. I even looked on their website to see if it said how it had to be entered and could find nothing.
Anyway, it is a nice storage place overall.”
“Needed a storage in a pinch and so happy I found this place. The manager Brandon is so helpful and kind. He took the time with me to get the perfect one that worked for my needs. He didn’t try to upsell me and even helped me get a promo online. The whole experience was fast, simple, answered all my questions and made me feel like it was the best choice I made. Truly grateful to him and Valley Storage. You don’t get service like this anymore.”
9AM - 11PM
353 Sandpiper Ln, Shepherdstown
Self Storage
“Had a small issue with the initial lock removal however their customer service was polite and quick to resolve the matter. Overall, quick and easy access to get set up with a unit.”
“I always have an easy and friendly experience when paying my monthly fee. I have never had any issues or problems dealing with the wonderful woman working inside.”
“I am disabled and it was difficult to pay and extra amount in time to the mover because I couldn't do the registration on the day before. Otherwise very helpful.”
“Excellent! Ty was great to work with - I’ve used several storage facilities over many years. Heritage is the best - storage unit and lot is very clean and location is convenient to major roads. This is a AAA+++ business!!!”
“This is the second time I've used this facility. This time, I needed a storage unit and a place to park my travel trailer while i was transitioning a move. The unit i purchased was a 10x30. The price was reasonable and the unit was clean. What separates them from others is the super friendly and knowledgeable staff. I would definitely use them again.”
“Super convenient. Friendly staff. Easy in-and-out. Extremely well-maintained. And the best prices in the area. What more could you ask for? Would highly recommend!”
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
“Great facility, well maintained and very easy to access. I rented an outdoor space and never had any issues with storage. Great price for the space and security that they provide.”