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November 2023 by Immanuel M.
overall, my experience at Walmart has been subpar. Until I ran into the cashier named Jose. He told me that he recently began work and clearly he deserves a raise -- his hospitalities of the level of Chick fil A, and it makes everyone else employed there look like a 2-star he is so compassionate. Before I realized he told me my bag was ripping. He assisted me when I double scanned. He told me insightful information about checkout. If everyone at Walmart could be like him, then I think the West Virginia, America, and maybe even the entire world would be a better place as a result
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October 2023 by Gino Cara
I have used the Charlestown Walmart Pharmacy for years. I would not go anywhere else. They are open hours, have available stock and helpful staff.
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July 2023 by Michelle B.
Walmart Supercenter #2566. This company needs to work on customer service relations if they want to see more memberships and stay competitive with Amazon. This was a pickup order and no one picks up phone. I went inside to customer service desk to get assistance; maybe someone could tell them that we are waiting in 100+ degree heat outside for our order. There was lack of empathy, compassion and true arrogance from a Customer Service manager named Jackie. This lady should not be in customer service. There were several other cars that were waiting in this heat for over an hour. People die sitting in this heat in cars with no assistance. You want people to join a membership, and this is the service you provide??? Corporate Executives were notified.
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January 2023 by jerry anderson
never had a single problem. I say I need the drugs; Walmart Pharmacy says here are the drugs.
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December 2022 by Allisha P.
So much like the other complaints I wish Walmart's quality of produce was better. Seems like everything from there expires within the week or a couple of days. If you want fruit, especially strawberries just keep driving because Walmart is not the place to buy them. My second complaint is their receipt checking practices. Whenever I go here (until recently) the Walmart greeter would ALWAYS check my bag. Which is odd because they won't check anyone else's bags before me. I am of AA decent. Not saying it's a contributing factor but it's mighty strange. Especially when persons have been caught walking out with tvs here..... and they weren't AA.... Odd. Maybe this location could stop watching me so hard and actually make sure nobody is robbing the place.
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November 2022 by J W.
I try not to go to walmart most of the time. This one seems to always have stuff blocking the aisles. There is more workers just walking around then cashiers working the checkout stand. This one seems to never have anybody working at the checkout stand. (so be prepared to work at Walmart as a cashier and bagger just to buy your items. You ring up your own items and bag them so your pretty much working for free when you shop at walmart) well I decided to swing in there tonight because I was in the area and I should've just gone to Food Lion or Martin's or weis. I only needed to get a few items I noticed that in the store they were still advertising promos for Black Friday. (it is now the end of the day of Tuesday )They didn't take down any of the signs. There was no expiration date on the sell signs. I so I was just gonna buy a few of those items some of the items that I had put in my cart even had a promo sticker on it so I go to the self check out and I rang up the items and I was like oh this is full price even some of the items are cheaper online than in store. so then I had to get someone to takeoff the items and they were like I can take it off or if you want it or not and I was like why would I want it when it says promo right on there and you guys are advertising it on the sell rack for a lower price. so then he was like let me check my special system and it was just the Walmart app and I was like are you serious? Usually stores will honor what they have advertise. I mean with how many people that work at this Walmart most the time I see them standing in a group talking about their drama it would've taken them no time at all to take down the promo signs. I used to go to the pharmacy at this Walmart but not anymore because it just took way too long. Now I just get it sent to my front door for a-lot cheaper than it was costing me at Walmart from FREDERICK COMMUNITY PHARMACY(FREDERICK COMMUNITY PHARMACY is great).Plus the walmart parking lot sucks. I don't do the order online because they seem to like to give you stuff that's about to rot or is rotting or you have to eat that day when I do the grocery shopping online.
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November 2022 by Brian B
Thank you, to all of you, for being an awesome team! You guys care, and do what is in your power to better sometimes difficult situations! All these people putting bad reviews must be mistaken on which pharmacy they are talking about!!! ;) Thanks team!!!
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November 2022 by Melanie Smith
It all depends on who helps you there. There is one or two women who are really impatient there. You can tell one really hates her job.
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November 2022 by Tim M.
We stopped here on the way home from an afternoon at a nearby winery. The store was recommended by a friend of ours that had just spent the day with us. Sadly our first stop in the shopping plaza was closed. It is a bagel shop that was closed around 4 pm on Sunday. Can you believe it? We came to Walmart to get soda water & a sweet snack. Plus the kids wanted to look around the toy department. After all it will be Christmas sooner than you think! Near the front of the store was a seasonal favorite. They had peanut oil in very large containers for the deep fryers to cook your Thanksgiving turkey! There's also a Claire's store by the grocery entrance for all your earring needs. We finished our visit at the store here. There were clearance items on sale. The grocery department is a decent size. It goes from the front to the back along the right wall. My daughter was craving a bit of ice cream. We could not find any of the DC area specialty brands like Jeni's at Walmart but they had Ben & Jerry's for a good price. while my daughter was picking a flavor out I took my 2 grandchildren and their friends to the toy area. They had a really nice variety of Lego kits here. My grandson loves building them. My granddaughter loves to play with unicorns. She saw so many fun and cute ones here. My daughter walked over eating a pint of the Jimmy Fallon flavored Ben & Jerry's ice cream. We shared it until it was all gone! We were both making Christmas list notes as the kids looked around. Until next time be kind to each other. #walmart @yelpdc #legos #ben&Jerrys #sundayfunday
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October 2022 by Faith Hendon
Everyone is always friendly and helpful here, prescriptions are equally priced to other places and readily available, and they have the best extensive hours (unlike other places closing down to 3 days a week). Thanks WMP people! You're the best!
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September 2022 by Rob J.
I went to this Walmart at about 10PM to return some items, and possibly do some shopping. Upon walking into the return area, I was told by an employee there that I would have to come another day to do my return, because the "customer service" desk closed at 8PM. I have never heard of such a thing, being told I could not return an item while the store was open? I asked for a manager, and 10 minutes later, a woman came out of the room behind the return desk, and told me the same thing. I asked about doing the return at one of the front registers, and was told they have not done that in over a year. To be perfectly honest, I was treated as if I had annoyed her by even asking. I will return to this Walmart to have them give me my refund, and from that point I doubt I will ever patronize Walmart again. A company that will gladly accept your money all the way to 11PM, but will not let you have money back on an item you are dissatisfied with after 8PM is not one I can do business with. There are no hours posted on Walmart's website for their service desk. There are no hours posted on their front doors for their service desk. I would like to add that one of the major reasons this disgusted me so is that I managed stores for CVS, Rite Aid, and Dollar General in my career. I have done returns for people 10 minutes after I closed my store before. This is the most ridiculous policy I have EVER heard of.
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July 2022 by Dana F.
Poor produce section. Everything is always out of stock. Nothing innovative or on trend in the store like in other stores. Mostly rude employees. Parking lot stinks.
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July 2022 by Tina M.
If I could give 0 stars I would. The other reviews saying their staff is racist, is correct. They accused my children and I of stealing because we had over 300 dollars in groceries. Awful people. They made my children cry. Threatened to lock me and my children because I was defending my family. Obviously they were wrong after checking, but it was too late by then. The trauma was done. I've already have the ethics ethnicity committee from corporate to open a case. Just please stay far away from this store. This is the woman that threatened my family. She also had two other heavy set white women with her in "Asset Protection" with her who threatened me as well, while they watched my children crying. They refused to give me their names.
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June 2022 by Donald Drury
They are nice their and friendly don't wait long.
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February 2022 by Armadillo
Horrible is the only way to describe it. You definitely aren’t dealing with Johns Hopkins or the Mayo Clinic when you are in the presence of the female pharmacist. Cindy, Sheri. Something like that. Go to Walgreens.