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December 2023 by Justin Fleming
Great store. Staff are friendly. Shelves were stocked. Checkout was fast.
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December 2023 by Aleister
It's not the worst, but definitely not the best. The family restroom door does not lock properly. Even if you latch it, someone outside can open it. So not cool for those of us with children...
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November 2023 by Bob Kurz
Charles Town is a small town and this is a nice store. It’s convenient and parking is good. The staff has always been terrific!! Cleanliness is a little below standards. Selection is limited.Drive to the Hammonds MillRd WalMart! Whenever we are in Martinsburg, THAT’S where we will shop.
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October 2023 by skylar walter
one of the worst walmarts i’ve ever been in. left feeling extremely frustrated. severely understocked/disorganized. nothing online matched in store. only helpful employee i encountered was an older gentleman in the self checkout area.
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October 2023 by Kristin Hilgart
Had most of what we wanted. Clean store. Expanding again, so hopefully the selection will continue to get bigger. Check out process was quick and easy with the app. Walmart plus is great, especially in areas with in home service. Half off deal can't be added to your account though.
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September 2023 by Sarah Werner
The staff at customer service and the cashiers were extremely kind and helpful to me. After being in a rush - I forgot one of my bags that I had purchased at the checkout. I called after realizing my error at home and was immediately helped by the customer service person at the desk. They made sure I was able to retrieve my forgotten items. Everyone was kind and helpful.
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September 2023 by Twoo Harmony
The aisles are wide enough for ease of passing. Things tend to be placed so a cart can get through. They have a really good Amigo electric cart design--open-- accommodates different leg position abilities. Self check-out. And customer service will listen with a helpful ear if your card you know has money on it, didn't work at self check-out. People will help you at the register at checkout if there's an issue. Rotisserie chickens. Kitchen, Gardening, seasonal, sports and toys, gaming, computer, and some craft stuff. Nice ice cream, battered fish, jumbo shrimp. Fast food restaurant French fries. Sodas, ink pens, bakery, carrot cake, cheese cake variety round. Hawaiian bread. Eight handicap enabled parkinglot spaces 1st thing near entrances. Entrances either side of building so you can start near the side you need if you know, without having to walk the length of the store. A pharmacy staffed with good people...clothes you can get dressed with. Watches...bathrooms at the front And! back of store. Water fountains. An ATM you can get up to $300 with a charge around 3 to 4 dollars and reminds you your bank might have a fee charge also...it feels good in there.
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September 2023 by CharmedMoon91
Today Walmart was having their inventory processed by WIS Intl and judging by the customers in Walmart, I hope they wasn't unsatisfied with WIS. The associate helped removed an item from the self check out so that was a plus for a quick laundry detergent stop.
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August 2023 by H Greenjeans
Very friendly, helpful staff. Renovated with the new design. Definitely nicer than the older Walmarts. Good gluten free options.
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August 2023 by Allie Taylor
They have been doing a lot of work on thus walmart and it looks really nice! They are a very reliable walmart and it's always very clean. They also just re-did the bakery and added in new high-tech ish registers and self checkouts. I come here every week with my dad and it's a good experience definitely recommend
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July 2023 by Joana O'Brien
This walmart is a bit cramped compared to the Supercenter I have closer to home. Nothing really seems to be in the right place, it's extremely noisy and it's hard to find what you're looking for. I think I zigzagged across the store numerous times until I was done shopping for like the ten items I needed. Not my preferred location.
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July 2023 by Morgan Salvi
Lisa hooked it up, I needed a phone for work after mine just gave out at 10:30 pm and she made the extra effort to find a key for electronics at 10:57!! I can rest easy now that I have a way to communicate at work until I’m able to get my phone fixed. Thank you so so so much Lisa!!!
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July 2023 by Renee Ramsburg
This Place Is Ok If You Shop In Person But The Online Grocery Department Is Awful And Very Rude And Unhelpful I Would Not Recommend Using It Unless It's A Small Order Because Unfortunately At The Time I Used It..It was because of the free delivery but when with multiple purchases and even calling them ahead explaining that items were missed before to please double check I still would have multiple items that would not be in my order when it arrived and no refund but when you call they tell you to call the 1800 number when it was the employees responsiblity to make sure the order is right or refund it if it wasnt available which I don't believe that and they are very rude I was told at one point that if I was not satisfied with the service then order elsewhere but not everyone has that choice and I can't believe that they weren't helpful at all and I lost out on almost 90$ worth of groceries all together with different orders please do better!
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June 2023 by Anna Marie Torre Wright
Medium-sized Walmart with groceries. Super friendly greeters were awesome. We appreciated being able to score needed items while on vacation.Aging parking lot with a lot of potholes.
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May 2023 by Ronald Degrange
On 5/23, I placed an online order for pick up between 3-4PM. I arrived around 2:45 and checked in around 2:55. I received a message that my order had been delivered, which usually means they are at my vehicle but we’re not. So I waited about 5 more minutes then called the number on the wall. No one answered. I called the main Walmart customer service line for this store and a lady said she would send someone out. I waited another 5 mins or so, then I got out and went and stood by the door.A lady came out asked me what I needed, explained the situation then proceeded to tell me that she will talk with her boss “Amanda” and would be right back (last I seen of her).Another lady came out took a look at my phone and said it was dispensed and that I need to call a 1-800 number for a refund. I advised I wanted to speak with Amanda. She said she would go get her and come back.A guy came out and tells me that I need to call the 1-800 to get a refund. When I asked where “Amanda” was he said he left for the day. I advised the gentlemen that I did not prefer to call any 1-800 numbers to receive my refund and that the appropriate thing to do would be just issue my refund on a gift card and then I would shop the store for my goods as I had other things I need to do. The gentlemen acknowledge and said he had to talk to someone.1 hour after arriving I finally receive my refund and had to run in and shop my items.I’ve used this service as a convenience and price friendly items. I’ve had an occasional issue here and there, missing items or very poor quality picked but I really blame the leadership here for failing to address an issue and keep sending your team out to handle something she should have. Very disappointed.I’m giving 2 stars because the service before today was exceptional or tolerable.