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December 2022 by Allisha P.
So much like the other complaints I wish Walmart's quality of produce was better. Seems like everything from there expires within the week or a couple of days. If you want fruit, especially strawberries just keep driving because Walmart is not the place to buy them. My second complaint is their receipt checking practices. Whenever I go here (until recently) the Walmart greeter would ALWAYS check my bag. Which is odd because they won't check anyone else's bags before me. I am of AA decent. Not saying it's a contributing factor but it's mighty strange. Especially when persons have been caught walking out with tvs here..... and they weren't AA.... Odd. Maybe this location could stop watching me so hard and actually make sure nobody is robbing the place.
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November 2022 by J W.
I try not to go to walmart most of the time. This one seems to always have stuff blocking the aisles. There is more workers just walking around then cashiers working the checkout stand. This one seems to never have anybody working at the checkout stand. (so be prepared to work at Walmart as a cashier and bagger just to buy your items. You ring up your own items and bag them so your pretty much working for free when you shop at walmart) well I decided to swing in there tonight because I was in the area and I should've just gone to Food Lion or Martin's or weis. I only needed to get a few items I noticed that in the store they were still advertising promos for Black Friday. (it is now the end of the day of Tuesday )They didn't take down any of the signs. There was no expiration date on the sell signs. I so I was just gonna buy a few of those items some of the items that I had put in my cart even had a promo sticker on it so I go to the self check out and I rang up the items and I was like oh this is full price even some of the items are cheaper online than in store. so then I had to get someone to takeoff the items and they were like I can take it off or if you want it or not and I was like why would I want it when it says promo right on there and you guys are advertising it on the sell rack for a lower price. so then he was like let me check my special system and it was just the Walmart app and I was like are you serious? Usually stores will honor what they have advertise. I mean with how many people that work at this Walmart most the time I see them standing in a group talking about their drama it would've taken them no time at all to take down the promo signs. I used to go to the pharmacy at this Walmart but not anymore because it just took way too long. Now I just get it sent to my front door for a-lot cheaper than it was costing me at Walmart from FREDERICK COMMUNITY PHARMACY(FREDERICK COMMUNITY PHARMACY is great).Plus the walmart parking lot sucks. I don't do the order online because they seem to like to give you stuff that's about to rot or is rotting or you have to eat that day when I do the grocery shopping online.
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November 2022 by Tim M.
We stopped here on the way home from an afternoon at a nearby winery. The store was recommended by a friend of ours that had just spent the day with us. Sadly our first stop in the shopping plaza was closed. It is a bagel shop that was closed around 4 pm on Sunday. Can you believe it? We came to Walmart to get soda water & a sweet snack. Plus the kids wanted to look around the toy department. After all it will be Christmas sooner than you think! Near the front of the store was a seasonal favorite. They had peanut oil in very large containers for the deep fryers to cook your Thanksgiving turkey! There's also a Claire's store by the grocery entrance for all your earring needs. We finished our visit at the store here. There were clearance items on sale. The grocery department is a decent size. It goes from the front to the back along the right wall. My daughter was craving a bit of ice cream. We could not find any of the DC area specialty brands like Jeni's at Walmart but they had Ben & Jerry's for a good price. while my daughter was picking a flavor out I took my 2 grandchildren and their friends to the toy area. They had a really nice variety of Lego kits here. My grandson loves building them. My granddaughter loves to play with unicorns. She saw so many fun and cute ones here. My daughter walked over eating a pint of the Jimmy Fallon flavored Ben & Jerry's ice cream. We shared it until it was all gone! We were both making Christmas list notes as the kids looked around. Until next time be kind to each other. #walmart @yelpdc #legos #ben&Jerrys #sundayfunday
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September 2022 by Rob J.
I went to this Walmart at about 10PM to return some items, and possibly do some shopping. Upon walking into the return area, I was told by an employee there that I would have to come another day to do my return, because the "customer service" desk closed at 8PM. I have never heard of such a thing, being told I could not return an item while the store was open? I asked for a manager, and 10 minutes later, a woman came out of the room behind the return desk, and told me the same thing. I asked about doing the return at one of the front registers, and was told they have not done that in over a year. To be perfectly honest, I was treated as if I had annoyed her by even asking. I will return to this Walmart to have them give me my refund, and from that point I doubt I will ever patronize Walmart again. A company that will gladly accept your money all the way to 11PM, but will not let you have money back on an item you are dissatisfied with after 8PM is not one I can do business with.There are no hours posted on Walmart's website for their service desk.There are no hours posted on their front doors for their service desk.I would like to add that one of the major reasons this disgusted me so is that I managed stores for CVS, Rite Aid, and Dollar General in my career. I have done returns for people 10 minutes after I closed my store before. This is the most ridiculous policy I have EVER heard of.
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July 2022 by Dana F.
Poor produce section. Everything is always out of stock. Nothing innovative or on trend in the store like in other stores. Mostly rude employees. Parking lot stinks.
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July 2022 by Tina M.
If I could give 0 stars I would. The other reviews saying their staff is racist, is correct. They accused my children and I of stealing because we had over 300 dollars in groceries. Awful people. They made my children cry. Threatened to lock me and my children because I was defending my family. Obviously they were wrong after checking, but it was too late by then. The trauma was done. I've already have the ethics ethnicity committee from corporate to open a case. Just please stay far away from this store. This is the woman that threatened my family. She also had two other heavy set white women with her in "Asset Protection" with her who threatened me as well, while they watched my children crying. They refused to give me their names.
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December 2021 by Kassidy B.
I'm really starting to dislike this place. I'll sit on hold for 30 minutes before anyone picks up the phone when I call, if not that then I'm transferred back and forth a dozen times for the same person to pick up and ask how they can help me when I'd already spoke to them in the first place, sometimes multiple times. It seems impossible to get help when I'm in this store and need something from the electronics section cause nobody is ever back there. Then, the young girl in customer service who answered my call this evening, I asked if she had an idea of when she's getting a shipment of a certain product in since she told me the store was out of stock of them item, and all she could rudely give me was "If we do have any on the way then it's probably in the middle of the ocean with the rest of the stuff that gets shipped here." It was probably the stupidest answer I've heard in my life. Walmart in Charles Town needs to step it up, especially with their employees.
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December 2020 by Kim M.
This place looks like one of the stores in a apocalyptic movie, the shelves are empty and employees wandering aimlessly. If you go online to check for a specific item and it says that it's in stock, don't believe it. If they do have something, it's the most expensive that they can get in. And if you like to park at a favorite door, forget it, they have closed one set of doors and you can only exit/enter at the doors on the left.
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July 2020 by Landon I.
Fun to just walk around and buy random things but very unorganized and constantly getting changed around can be kinda confusing
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October 2019 by Dennissa S.
Walmart Charles Town hires racist employees. On the evening of October 12, 2019 my friends and I visited the Charles Town Wal Mart location to pick up supplies for a camping trip. A friend in my group asked an employee (pictured) where we could find marshmallows and her response was "You can find them in Mexico." We confronted the employee and brought this incident up to the manager on duty and neither person apologized or felt remorseful for what happened. I am shocked and appalled that the manager on duty did not respond appropriately and that Walmart tolerates this kind of language and behavior from their employees.
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February 2019 by FanNy N.
This is the best Walmart so far! (Except for the employees) They have the best clerance! All stuff goes for a dollar $1. That is the best deal. The custumer service is not that good, employees aren't in the mood, and they are RACIST (most of them). But I like to shope there.
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January 2019 by Stevie R.
Never again will I EVER use Walmart Charles Town WV grocery pick up! I was parked in spot "A" for an hour waiting, watching other cars who pulled up after me 20-30 minutes, being loaded with groceries, unbelieveable!!! I called thier pick up line 4 times to remind them I was waiting, each time "I was next in line". The whole point of grocery pick up is to lessen the stress of your errands, and make it easier to grocery shop. I understand it's Friday however an hour wait and watching others who arrived after you being loaded was beyond frustrating.I was late picking up my son as a result and my order was missing items. Unacceptable, never again! I could have gone in and shopped quicker than getting grocery pick up.