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September 2023 by Tyrone G.
Kept my car for over a week to install a water pump. Failed to provide a loaner, just kept telling me I was next on the list. Then charged $3000 for a water pump and speaker for the parking sensor. Charges are extreme and customer service was lacking.
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June 2023 by Ric Tippie
Emily made buying my new Volvo a smooth and seamless experience. No pressure, told her what I was looking for and the second car she showed me checked all the boxes. Excellence in every aspect. Thanks again, Emily!
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May 2023 by Amber Cunningham
Astorg Auto of Charleston made my car buying experience perfect. Jason Hagar went above and beyond in multiple ways. After researching, educating myself, and searching for a year, Jason helped me purchase my dream car. I never once felt pressured by Jason, and he was patient while I searched elsewhere. During my search I encountered several salespeople, and no one compared to Jason. He cares about each sale he makes, and desires to make people happy. He taught me so much and gained my trust from the first phone conversation. Jason is a great asset to Astorg Auto! I truly could not recommend Jason Hagar enough and I typically do not write reviews at all, but he earned all 5 stars plus some!!
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May 2023 by Jessica Boyce
This was absolutely the best car buying experience I ever had. I had been looking for a new car for months. I traveled out of state several times just to be disappointed by rude salesmen. Jason Hager was amazing! He took his time to find out what I was looking for in a new car. Spent hours talking to me answering questions and making sure I was satisfied with my selection. I will never go anywhere else. Jason Hager was the best!
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April 2023 by Leah R.
Traveling on a holiday weekend. Engine alert showing oil pressure issue.I left voice mail on Saturday. Received a call back early Monday morning.They took my S60 in at 9 a,m., checked out the engine and ran diagnostics. No charge! And had me on the road within 3 hours. Excellent service & great staff. Could not have been more pleased.
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November 2022 by Gray McDermid
Great personalized service, easy to work with, honest and fair. Thanks, Jonathan!
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July 2022 by Alyssa T.
We had the best experience at Astorg thanks to our salesman Gary! Gary was able to start the process on purchasing our new vehicle and trading in our old one before we even arrived at the dealership. He made the process quick and easy but also took the time to make sure all of our questions were answered. We are more than happy with our new Q3 from Astorg!
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June 2020 by Susan D.
We recently bought an Audi Q5 from Astorg. We drove from Pittsburgh to pick it up. They offered to bring it to us but my husband and I wanted to meet our salesman Gary. He was very helpful throughout the whole process. We were glad we made the trip. Austin was also great. He signed us up for Audi connect & showed us all the features of our new car including the self parking feature. While we were there I told Gary about a key chain I had seen at an Audi dealership in Florida. They didn't have it in Charleston. Gary was recently in Florida & made a trip to the dealership I told him about to get it for me! That's great customer service. Thank you Gary!! I highly recommend Astorg.
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November 2019 by Tabitha B.
Had an appointment for an oil change and ended up with a flat less than 2 stop lights away 30 mins before appt. Wouldn't send help to change tire--didn't "have any techs they could send". Bet if I was trading in, or coming to purchase a car they wouldn't have thought twice about sending whatever they needed to get me there. Luckily, 3 different WV state troopers stopped to help-- all of which asked if I knew there was an Audi dealership right up the road. They couldn't believe it when I told that was where I originally was heading and told them the response I got was only to reschedule my service. I can guarantee that when the physicians and public I work with on a daily basis asks how I like my car, I will share the experience each and every time. Pretty sure the troopers will too. T
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August 2019 by Nate D.
Don't expect anyone at Astorg to have your best interests at heart. When attempting to buy a car from them, I test drove the car on a Monday and was rudely treated and scoffed at when I wanted to look at a few other options on the table. This morning, Friday, they still had the car on the lot, and I called to see if I could come purchase the vehicle. I put money down on the car to reserve it for the day and was told to come in around 3:30 and the car would be ready. Upon arriving I received a sorry excuse for how someone just came in and was allowed to buy the car right from under me. Flat out unprofessional and now I'm out on a car. I will not have any problem taking a long weekend to Columbus or Pittsburgh to buy our family's next Mercedes.
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June 2019 by Jeffrey H.
Our Lexus was getting too old for long trips, so we decided to bite the bullet and purchase a newer car. Mike Smith assisted us with the purchase of a used Volvo. We were a bit hesitant as the car was nicely priced. We thought there must be something wrong with the car. There wasn't a thing wrong with the car. We were offered a very fair deal on our old Lexus. More than I could have expected if I had sold the car on my own. Financing was a breeze. With this newer car, I am not hesitant to take the occasional long trip in my car. Mr. Smith made this a pleasant experience. If you are in the market for a nice used car, give him a call.
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December 2018 by Rob Dunlap
Great car and that Ryan Killoran is too hot for words...lololol... Go see him about your next vehicle
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November 2018 by Sharon Kay Carper
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September 2018 by Christopher W.
You can find great deals on all vehicles. Pre owned or brand new There is something for everyone to choose from.
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June 2018 by John Dennis Domici
I've been thinking about buying a Pre-Owned Chevrolet Corvette for about a year now and I decided to pull the trigger but there was nothing available in or near my State. I found a few cars I was interested in but I've never made such a purchase without seeing the vehicle. I can tell you that out of the five dealerships I was dealing with, only Astorg, Gerry Flynn and Tyler Astorg, made me feel completely comfortable with the transaction. Customer service and response time was stellar. There was complete transparency. There was no fuss about shipping the car to me. I received the vehicle immediately via Astorg's trucking service. The vehicle was received exactly as described, I could not be happier. Thank you Gerry and Tyler.
