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November 2023 by Keith Smith
After my flight from DCA to CRW, there was a smooth transition into my SUV rental from Budget at Yeager Airport. Absolutely no issues. The drop off was just as efficient.
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November 2023 by Robert Pinizzotto
The Budget rental experience at Charleston WV Airport was great. The staff was prepared, friendly, polite and prompt. Highly recommend Budget at CRW!
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October 2023 by LN KT
As many other reviews state, the lady at the front counter is rude, condescending, and unhelpful. Calling customer service is also pointless bc it is outsourced overseas. Prepaid for a rental, as I have several times from my local airport. Credit hold on credit card is $250, not $200 at CRW airport. Paying at the counter, however, is a $200 credit card hold. They're system is also very outdated. No Fastbreak!! And still using an old dart printer from the 90s.. Makes no sense. I've been a loyal frequent customer and it didn't matter. Not only will I never rent from budget again, I'll never fly into CRW airport again either!!
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September 2023 by Robert Durham
Fast talking customer reps scam people into $32/day insurance when they know everyone has coverage from their private insurance and/or with their credit card
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September 2023 by Tiffany Torres
Friendly, quick, efficient services. Staff were polite and the whole process was quick and pleasant.
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August 2023 by Devion English
Very pleased. Rental was clean and low mileage. The lady provided options so that I felt comfortable with my car. No problems at all. I was worried because you never know what may happen when you fly into an airport at midnight. Like will they be there and do they have cars. Experienced flyers would know this. They waited for the last flight and had the cars. Overall, will fly here again.
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August 2023 by Chris Patton
Customer service was not bad, . Corporate isWhere I had a problem, I was wanting to pick up my car up when I arrived at midnight in CRW The budget system. Would not let me make a reservation Because The system was not updated, it stated that they close at 11 o'clock. And the counter would be closed But when I arrived in Charleston, West Virginia at midnight as I was leaving the airport. There was people picking up car. So I ask the customer service agent Why the website stated they were closed at 11 PM. They inform me. Corporate has not Updated the system.So naturally, I was not happy with this. I was inconvenienced and had to make extra arrangements to come back and pick my car up the next morning.So budget loses one day rental and custome Inconvenience and not happy.
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August 2023 by Jared Ford
I rented an SUV online and prepaid. They tried to give me a compact on the day of pickup. They refused to correct the mistake, and insisted I pay more at the counter when I picked up the vehicle. The woman at the counter was rude and very unhelpful. I will never use this company again. Beware of Budget!
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August 2023 by Mike Collias
It was easy to check in and out. Car was just what I ordered and a dream to drive.
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July 2023 by Clarrissa Rutledge
Everything was smooth. Customer service was excellent
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June 2023 by DDBBVV 4125
Cut throat company left me stranded. Go with a company that has a reputation for honoring reservations and United States currency.
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June 2023 by Martin Siegel
A great experience renting from Budget at Yeager Airport in WVFast and professional service. All the employees were a pleasure to work with me. The made the entire rental process completely seamless
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June 2023 by TaylorMade Kennels
Low prices and no red tape. Get in, and get out, just how I like it....with rentals as well....lol
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June 2023 by Shari Hamrick
Located inside airport baggage area. Very easy to get in and out. Very Helpful staff
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May 2023 by Jerry M.
Very poor customer service. Our company tried to give them our business but the client-facing people rude and unnecesarily aggresive, unhelpful. Never again!We went down the line of care rentals and Enterprise was the exact opposite, pleasant employees who went out of their way to help us.