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November 2023 by Patricia Mommone
I was stranded at Charleston Airport in the long term parking lot with a dead battery. Matt came very quickly after I submitted a service call through my roadside assistance provider. He worked very quickly and got me on the road. Very pleased and would certainly use them again.Service: Battery service
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November 2023 by Chandra parkulo
I was on my way home to Huntington from Beckley and got a flat tire. I pulled off in a very small area in Charleston right at the corner of the interstate and 58A intersection. I was at the corner of the intersection passed the bridge where 58A divided. I was terrified because I was so close toto the "slow lane" but could not get off any farther and couldn't get off on the exit because I would have blocked the entire exit due to concrete barriers.Your driver, Joey, I so hope that was his name, called me and told me he was on the way. He came to me and explained everything he was doing and reassured me that I was going to be ok. He then got dispatch to call a police officer to get in the "slow lane" so he could safely change my tire. He fixed my tire so incredibly fast and also instructed me not to drive too fast because of my spare tire capabilities.He was so amazingly sweet, proficient, and knowledgeable that I wanted to tell him that I loved him. haha Both he and the police officer made sure that I got back on the interstate safely and on my way home to Huntington.I cannot even describe how wonderful he was to me. I will always be grateful for you guys and thank you beyond belief for your amazing services. I will ALWAYS tell my friends to contact you when they need services
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November 2023 by David Boggs
We had a vehicle abandoned on our property. We had contacted the owner and given him ample time (several weeks) to remove vehicle. We were going to have our parking lot graded and graveled so we called to have it towed. They showed up within the hour. They took time and care to ensure vehicle wasn’t damaged.
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October 2023 by Timothy Wilmoth
Best place to take your vehicle they do great work
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October 2023 by Lisa Edens
Great, quick car repair. Highly recommend!
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September 2023 by Kristin Fielding
Charleston Auto goes above and beyond to make sure their customers are happy.
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August 2023 by Ryan Abbott
Not from area insurance towed 2011 Chevrolet Traverse here they diagnosed for free even. They will diagnose it free of charge
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April 2023 by Heather Lohr
My husband, me, and our 5 kids were on our way to flordia from Michigan. As soon as we entered west Virginia. 2am in morning 1 of our tires losted all but 1 lug nut. Oddly enough one day prior we got a tire rotation for $20. It was a very scary situation and I called multiple towing companies because we had 7 people (2 adults 5 kids) we needed more then 1 tow truck. Charleston auto Inc. Was a life saver!! They came right away to tow us and even though it was 3 in the morning they let me and my 5 kids hang out in their lobby till they opened at 8am. They had our car fixed by 9am. Highly recommend them. 5 stars!
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March 2023 by Leslie Rhine
I highly recommend this business! Their service was friendly and efficient. My car broke down in downtown Charleston. They arrived quickly and the transaction was smooth and pleasant. ⭐️10/10⭐️Service: Car towing
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March 2023 by Hunter Rogers
Took my 2008 ford escape there because I just bought it from a car lot for $3600 and I got told to take it there because it needed a oil cooler and a radiator it ran and drove perfect and the car lot paid for it and I go to pick it up a week later and 2 cylinders are miss firing as there saying it’s out of time and there refusing to fix it till I get ahold of the car lot witch is hard to get ahold of, the garage said it’s just a coincidence that’s it’s missing that all they did was put a radiator in and they didn’t do anything to make it miss and I know for sure it wasn’t when I brought it in
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March 2023 by KriS Black
0 help from this place when someone was parked in our yard and we have ALL RIGHT TO HAVE THEM TOWED OFF!!!!
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January 2023 by Jennifer Conroy
We got stuck out of town from Ohio. The young man who towed our vehicle was amazing; however, we were never informed that our vehicle was done. We just happened to stop on our way up north to get some things out of the car before heading home. Needless to say, your receptionist is not good at her job and should be informed of what it cost us because of her negligence.
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January 2023 by Rita McGhee
Great service. Dispatch was accurate in time needed to get a truck to us and the driver did an expert job at putting on the spare.Service: Vehicle wrecking
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November 2022 by jasonshane75
Way too expensive, especially when it's just a simple rollback tow!!
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September 2022 by Sabelo Sikhosana
Driver broke my semi truck fairings while towing it backwards, I showed him and he said he’ll speak to Erick and see if they’ll replace itThat was like a year ago and until today my semi truck fairings were not replaced and this Erick guy is now ignoring my callsTo make matters worse they charged me $3000 to tow my semi truck only with no trailers for 400 miles, of which I think was ridiculousI don’t know if they are doing this because, I’m an owner operator or because of the color of my skinErick or whoever you are pleas do the right thing and pay me for what your incompetent driver broke to my driverI’m going to attach your towing receipt and the pictures of my broken truck while towing by this crooksService: Special vehicle towing
