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June 2024 by Monica Fuller
I had a highly disappointing experience with the Enterprise car rental at CRW airport. Despite reserving a midsized SUV through Enterprise corporate well in advance, the customer service at this location was abysmal.
First, trying to get in touch with anyone at this branch was nearly impossible. Repeated phone calls went unanswered, and when we finally managed to speak to someone, their attitude was shockingly unprofessional and unhelpful.
When we arrived to pick up our reserved vehicle, we were met with indifference and a blatant unwillingness to honor our reservation. The staff were rude, dismissive, and made no effort to find a solution or offer any kind of assistance. Instead of the midsized SUV we had booked, they offered a mini van and that was a hard one because they don't want to come off any vehicles for 1 way trip.
This experience has severely impacted my trust in Enterprise as a reliable car rental service. Their lack of customer service, poor communication, and unprofessional attitudes are unacceptable. I would strongly advise others to avoid this location if you expect any level of customer care or reliability.e.
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January 2024 by Kody
I booked a reservation online for the airport location (CRW) as I was flying into Charleston WV. That day was very stressful due to flight delays into Charleston but I was able to get in touch with another branch to let the airport know about the flight delays. Upon arrival, I was greeted by Katie (I think she said she was a branch manager at another location) but she provided excellent customer service. Katie was very patient and understanding. (As a former EHI employee) I give Katie props. She is an incredible employee and she made the interaction as smooth as possible. Aside from that, this location has plenty of newer cars that are very nice. I highly recommend this location and will be dealing with them again in the future.
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January 2024 by Bill Cort
Trying to get questions answered about a rental. I've been calling for 3 days no answer and no return calls.
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December 2023 by Keytani X
Dont count on this place having your rental available - it wont be.
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October 2023 by Kesia Curtis
Awesome customer service with Erica & Cleef !!Thanks Shamona Curts
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September 2023 by Sandra White
It was a pleasure getting there after missing two flights. Young lady by the name of Erica put the icing on the cake. She greeted me with a beautiful smile that I’ll never forget as well as her willingness to make sure I had the car that I needed for my trip. As I told her I know your town has a beach, she smiled to let me know that they have rivers that were beautiful and fun. That was great for her to let me know like sparkles on the cake. The airport was great as well it was small enough not to be tried after a long day missing two flights.
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August 2023 by eastern bristles
BE CAREFUL! THIEVES!!! As others commented, I returned the vehicle FULL ( i was even late to the airport just so i can fill it), then I noticed that the bill is over 100$ extra. I called enterprise and it turns out they added a refueling charge. I got refunded, but what a group of thieves these folks are! They are hoping you don't pay attention to the bill. Avoid if you can...
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July 2023 by PAMELA WILLIS
Always a great experience
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July 2023 by Judy McCoy
Great customer service, above and beyond!
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July 2023 by J Stover
Thx 4 your help
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July 2023 by Slomorollo ..
WOW!! Customer service at its finest was just Delivered to me by a very capable and knowledgeable young lady by the name of Arianna at this location.... now SHE is a company asset.
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March 2023 by Dj W.
Absolute awesomeness! The ladies were terrific! Andrea hooked me up when I was in a tight spot. Arianna was great as well. Hold on to these 2. They are doing there job very well-Casey
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February 2023 by Chris B.
Fantastic service! The entire team is wonderful. A true highlight of traveling through Charleston is seeing Arianna Smith at the counter; she is exceptional. A true professional: fast, efficient, personable and very thorough. Thank you Arianna and Team Yeager Enterprise!
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February 2023 by Jordan B.
Booked a rental to visit someone for their birthday. Once I arrived I was told that they did not accept Chime debit or credit cards and they would not accept cash either. Nowhere in their terms of service does it state that they will not accept Chime. Chime is just like any other bank and it is FDIC-insured. There's absolutely no reason as to why I wasn't able to use either of my cards but yet I was able to BOOK A FLIGHT with zero issues. What an absolute nightmare! Thanks for basically ruining someone's birthday over nothing.
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November 2022 by Phil Lin
Although CRW is a small airport, we had an excellent experience here. We originally had a car reserved in the morning but we had a delayed and called ahead. We didn't get there until about 6 hours later, but there was still a car. The person was very kind and understanding. He even gave us the difference in price. Because they were low staff you had to wait a while to get your car (the same person had to go get the car). Because it is a smaller airport, here are a few tips. Make sure you rent during the daylight hours, book in advance, call ahead if you have any questions. We had an excellent experience and trip and hope to rent again the the future.
