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March 2023 by Adam Greene
I ordered a truck pickup for our product to be picked up on 2/28/23 but unfortunately that didn’t happen. This is the most unprofessional company that I have ever scheduled to pick up my product, and will only be downsized due to incompatibility to operate in a professional manner. Do not use this business I would not recommend them..
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February 2023 by Matthew Richards
Great people here. Everyone is friendly and helpful! I always try to bring them pizza when I pick up just to say thank you to the whole team!
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December 2022 by Valerie Payne
We have used Estes for years for shipping with no issues. We had a shipment delivered to our customer as damaged. We filed the damage claim and submitted copies of all invoices to substantiate our claim amount of $3,700 (of which $1,700 was additional shipping we paid to Estes to pickup the damaged unit and ship a new one to our customer). We have received 1 letter from Estes denying our claim as no damage noted on the pro. We pushed back and now received another letter denying the claim stating there was damage but it was due to inadequate packaging. So Estes does NOT back their services!!!! Find another company to work with. They’re willing to lose a long standing customer over a $3,700 damage claim. ****. Edit for updates**** we sent an email to request why our claim was denied for inadequate packaging. We sent photos of our pallets, we have shipped the EXACT same for years with Estes. The Estes representatives only response to our request was “its not packed properly”. That literally was the only thing typed on the response. Estes does NOT care about their customers. We highly recommend you use a different company!!! Also we emailed the teamsocial… have received no response.
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July 2022 by RoadRambler 1900
These are some extremely nice and professional guys, I arrived between shifts and they managed to still get my load unloaded so I could get back on the road and make some money ?…. I greatly appreciate this company!! Two thumbs up ? ? and five stars ⭐️ ⭐️⭐️⭐️⭐️. Thanks again guys!!
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June 2022 by Drew Sutler
I had placed an order through a big box store and could not get any updates from them. I reached out to Estes to see if they could help. An Account Manager got back to me quickly and the local depot manager emailed me when it got to town to let me know I should have it shortly.
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August 2021 by Susan Stoddard
I was a little nervous when my brother, who is 3000 miles away, let me know he was shipping some of our deceased parents "stuff" to me. I was mostly afraid that it would get dumped on my front lawn and I would have to find someone to help me. Turns out, Jake was all I needed. He did look a little (I thought) askance about our steep driveway, but he just took a breath and manhandled those crates into position and even suggested places to place each one so I would have easy access as I spend the next several months going through them. He was nothing but kind and helpful and the whole process was effortless, although to be fair, my brother did the arranging and paying end of things. Thank you for making what could have been a nightmare into a worry-free experience. Thank you to the office staff. Thank you JakeSusan
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June 2021 by mocha princess
Great Place for a long Career! Wonderful Company. Excellent Driver Training Program! Pay is well competitively compared to other LTL Companies. Highly Recommend if you want a long career!!
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June 2021 by Tina Dellinger
I love the fact that Estes has customer service in their terminals and not centralized. They are familiar with my customers needs and requirements. They are always professional and helpful.
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May 2021 by Marilyn Wolfingbarger
Driver was able to maneuver a large truck into my rural area. He unloaded 2 large heavy pallets by himself and had to back his large truck out of the hollow for probably at least 1/4 mile. He called before the delivery and was friendly and efficient. Definitely recommend Estes. They have trained and reliable drivers.
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October 2020 by Doug Shade
they have the most friendly staff. polite and helpful. driver was awesome. helped get my package in the building. when shipping, i will use them again. Gene the driver, really good guy.
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May 2020 by Curt Hurley
The only carrier I want to use. Service was really top notch. Had a piece of freight that we mislabeled. Michelle, Debi, Monique and Jeremy all are on the ball. They really helped me when I thought I was going to be in big trouble. Cant give this team enough praise.
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May 2020 by Rubik
Fantastic service. We use them at my work and they are always top notch.
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April 2020 by tavreen farok
Did a suremove with Estes Express Lines and they were excellent. I packed the truck. They moved it for me. Their drivers were nice and helpful. Jeremy, Jimmy, Debbie and Michelle in the office were very helpful as I was nervous about the whole thing. Estes stays in contact the whole time which was very reassuring.
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April 2020 by Jay Immele
Customer Service is a M-F Operation as I was on Hold for 90-Minutes on Easter Saturday. My Logistic Manager, who handles $100's-Million in Equipment Freight every year, had no Cell Contact for anyone in Estes. Obviously if you have to get something over a Holiday Weekend, do not use Estes. Arrange a Hot Shot or use FedEx.
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March 2020 by GINA SNODGRASS
Debbie and the Estes staff have exceptional customer service! They go above and beyond to make my deliveries happen on time! I highly recommend them!
