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March 2024 by Kayla Long
My freezer was left by the road. The delivery instructions said to leave at the door. I can't even get in contact with a real person at the company.
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January 2024 by Sibyl Bare
Very professional and fast
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December 2023 by Tina Glaspey
This review is specifically for the Charleston, WV location on Greenbriar St. If Walter isn't at the top of the pay scale, he should be! He was so nice & helpful! And, although this location is further than other locations and in a mobile phone signal dead zone, I will definitely return to this location when my need to use FedEx arrises again.
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September 2023 by Jeffrey Trexler
Very nice but can't find my house sometimes. And lost packages. But they are smilin faces and friendly people
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August 2023 by HeyItsJay98
This is the WORST company to deal with. My mother had INSULIN shipped, LIFE SAVING MEDICATION, and this place refused to deliver it until it hit the 48 hour mark and decided they wanted to get off early but never ran past my address and said that nobody was home though my partners have been home all day. If my mothers insulin is bad, we will be taking legal action as this is absolutely ridiculous.
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August 2023 by Marty Greathouse
I TRIED TO GET INTOUCH WITH THEM ABOUT A DRIVER SPINNING UP HOLES ? IN MY NEW DRIVE WAY CRUSH RUN I HAD LAYED AN IF THIS WAS NOT BAD ENOUGH THE DRIVE DROVE AROUND MY GATED DRIVE WAY TROUGH MY YARD LEAVING A MESS AN SLIDE MARKS IN MY GRASS! INSTEAD OF LEAVING THE PACKAGE ON MY PORCH AS USUAL THE INDIVIDUAL THREW IT OUT IN DRIVE WAY AN LEFT LEAVING ME WITH A MESS!! THE THING I DON'T UNDERSTAND MY DRIVE WAY IS A HALF CIRCLE DRIVE WAY! AN HE DIDN'T LEAVE THE WAY HE CAME IN AN KNEW AS HE HAD DRIVEN APAST THE LOWER SIDE OF DRIVEWAY AN SEEN IT WAS GATED!! AN ENTERD THE OPEN SIDE!! I TOOK PICTURES ? AN REPORTED IT TO AN FEDEX REPRESENTATIVE! OVER A WEEK AGO! HAVEN'T HEARD BACK FROM ? THEM AT ALL!! ? THEY ARE SURELY NOT UPS!! SAD LOT!! NOT RECOMMEND!! AN FOR THOSE OUT THERE I WOULD WATCH THERE DELIVERIES PEOPLE AN ANY PACKAGE ? YOU RECIVE THE PACKAGE I RECEIVED WAS HOME MEDICAL SUPPLIES FOR MY MOTHER WHO IS BEDFAST! THE PACKAGE THEY DELIVERED LAST MONTH BOX WAS CRUSED! AGAIN MEDICAL SUPPLIES CLEARLY MARKED AS SUCH!! ???? MY OPPION AVOID FEDEX UNTIL THEY GET NEW DELIVERY PEOPLE THAT CAN HANDEL THE JOB!! NOT DESTROY PEOPLES PACKAGES OR PROPERTY!! SAD BUNCH!! ??????????
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June 2023 by Jonathan & Megan Cooper
How is it that UPS can find my address but FedEx cannot? Your employees are lazy. I see them up here all the time and yet if there’s only one package to deliver up here, they push back the delivery with some worthless excuse like “address incorrect” but somehow, miraculously, it’ll show up within the next couple days. You need to hire new drivers and new management. This place is absolutely terrible, very poor service.
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May 2023 by Pete Ferrell
Always smooth service with FedEx. I ship almost daily. I've tried UPS, FedEx, US Postal Service, and DHL. FedEx beats them all if you have a claim. USPS is fair if you have a claim, and UPS you are S.O.L. if your shipment is damaged in transit.
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April 2023 by wvasbury
FedEx is the worst company to deal with if you have a problem. The help center employees do not have any problem solving capabilities outside of the script they are provided. It is impossible to speak to anyone local in their organization. Their policy of requiring a signature for some higher priced items is not disclosed until the day the package is scheduled to be delivered and of course you are not going to be at home because you are WORKING! If you want it delivered at a specific time or alternate location they are going to charge you and it won’t be delivered for another 24 hours. They really do not deserve one star in customer service.
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March 2023 by Brandon Bailey
Great place for all your shipping and packaging needs at an affordable price!
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January 2023 by Grant P.
I ordered items from a local hardware store. Two pieces of countertops, each weighing about 80 lbs. I ordered them when I did because they said they would be delivered on days I would be home and could move them. On Saturday, I received a text update that they were on the truck and would be delivered. A few hours later, I'm told they could not deliver them because nobody was home. I never left the house that day. None of the items needed to be signed for and could have been left. There was no ticket left on the door that they tried to deliver items. They never attempted delivery. They just decided not to deliver them, for whatever reason.On Monday, my wife is home alone. They delivered the packages (without ringing the doorbell) and left them right in front of the garage door. My wife couldn't get the car out of the garage to go get our kids! Absolutely incompetent delivery service. Anytime I have something being shipped by FedEx, I immediately anticipate problems occurring.
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January 2023 by Kevin Barker
Left a set of brand new tires at the end of my driveway that anybody could have stopped and picked up. Driver never honked to let me know he dropped it off or anything
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December 2022 by Shanan Salisbury
Worst delivery service I have ever had the misfortune of being forced to use. Driver today drives right past my house while WAVING at me and refused to stop and deliver my $1600 package! I am livid! Called customer service TWICE, they assured me my package would be delivered today, 20 minutes later I get a text update stating they attempted to deliver and customer was unavailable and that the delivery was delayed until tomorrow. Charleston FedEx is f@&*# joke!
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December 2022 by Dean Kinder
I am still waiting for a package that should have been delivered over a week ago.
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November 2022 by Kayla Roberts
Very unsatisfied they won't deliver my package and it's been over do and they won't tell me where my package is or anything always had lots of issues with FedEx although I didn't choose to have them I wouldn't never come back for them to deliver anything if could help it very upsetting
