-
January 2024 by J. O.
Staff was very nice, considering the circumstance. Very caring and empathetic. Really appreciate how professional they were.
-
October 2023 by W.D. S.
It's been a month, so I'm hoping I got the right towing service. Enterprise gave me a new Chrysler Pacifica mini-van with 13,000 miles on it - it made it through 2 days of driving to land me in Charleston, West Virginia. Went out one afternoon to find all electrics dead. AAA responded with Glen's (I believe) and a driver 'Rick' (again, I should've submitted this last month). Great guy - attempted a jump in parking lot of Best Western/Charleston, no dice, he suggested we head over to local Enterprise, we did, they sent us to the airport Enterprise, he took me and the van over there and he waited with me at the desk for keys to a Grand Cherokee (also new) which would ultimately get me through 7 days of driving, trouble-free. Many thanks to 'Rick' and his outfit for the 3 hour investment of time.
-
June 2023 by Mk P
Terrible and rude driver. Driver wanted to debate where my car should go and what the problem was. I told him I just wanted him to take my car where it was designated. He kept debating and finally walked off saying I could just have someone else tow it. I called where I had booked this service and reported driver as being one of the worst people I've ever dealt with.
-
April 2023 by Mark Hoadley
They helped me out very quickly. Will use again
-
July 2022 by Tony Tomase
These guys were a life saver when my car broke down. Highly recommended
-
April 2022 by Brittany Hudson
Super nice people. Tow driver was exceptionally helpful with all questions and concerns.
-
January 2022 by George Puskas
Supposed to be 24/7 towing. Everyone went home before 10:00pm on a snowy night.
-
November 2021 by Autumn D.
never let this place hold your vehicle! they were holding my car on their lot until i drove all the way to them from virginia to pay 1400 for a bunch of fees that made no sense and upon arrival we tried to turn the key and turns out they stole the battery from my vehicle and denied everything and the customer service is the worst i have every experienced, i am extremely disappointed
-
October 2021 by george kritko
the guys showed up on time and did a great job. Their prices are reasonable too.
-
October 2021 by Sharon Wheeler
Super nice! Expensive but nice
-
August 2021 by Kaitlyn McNeely
We were on vacation down here near Alloy, WV on July 30-Aug 1st staying in an Airbnb. Had the keys locked in the truck the night before we had plans to go white water rafting. We waited 4hrs for AAA and they never showed up. We called Progressive and opened a claim with them, and no one ever showed up. We called the Police and Firestation nearby and they weren’t helpful. It was frustrating to say the least! But Glen’s Towing was phenomenal!! They did whatever they could to send their service guy out here (he drove 40 mins from Charleston) and went OUT of his way to help us since we were in desperate need to get the car keys. The service guy came out at 3-4am and helped us! We got updates from the lady (I can’t remember her name) but she was super helpful in keeping us updated when he was on his way. Thanks so much for Glen’s Towing making it possible for us to get to our white water rafting trip this weekend. We appreciate their willingness to do whatever they could for our situation. Highly recommended! Great friendly & caring staff!Service: Auto locksmith
-
February 2021 by Kathleen Bailey
They were called on a road call for a semi at about 3:30 in the afternoon on a very cold January day told the bring 20 gallons of diesel fuel they were approximately 12 miles away. originally we were told it would be 60 minutes maybe 90. 2 hours later when we call the shop they were unable to even locate their repair man and did not know where he was and apologised. I called back 45 minutes later while sitting in a freezing semi and they were able to reach him this time he was in a town 25 miles away they had no idea why he had been there but he would be at our roadside in about 25 minutes he arrived With 20 gallons of diesel fuel and charged us 299.89. Bad service price gouging yep They will be hearing from the BBB. If I could have given - stars it would have been a. -10!
-
December 2020 by nick alexsoff
Called them for a service call guy came out refused to help him to get him to safe location demanding us to have it towed by them for extra fees also said if we move truck he would call police for unsafe vehicle. All over 1 bad brake. They wanted us to tow trailer or to wait till morning when convenient for them to fix since they don’t really have a shop. We refused there service called some one else had us up and going. I would never recommend them to anyone
-
November 2020 by James Coffey
A little higher on cost then most but you get what you pay for, have always got the job done correctly the first time for me and as someone who manages delivery operations over 3 states, my time is limited and I greatly appreciate efficiency and performance
-
October 2020 by Pankajpurush Ram
The mechanic give me an estimate.. then he double check in front of me talking to the boss and the boss cut the prize in half ... very polite and understanding people..
