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December 2022 by Mary Cooper
Fast service for being a walk in for service to my car
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November 2022 by Ken Kincaid
Great people to work with. We were traveling and had car troubles and they were able to get us back on the road again. Thanks again.
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November 2022 by Chelsiemarie Pritchett
Driving from over an hour to get there , my experience with Kylie and his crew was nothing less than 5 stars ! Joe Holland was very simple and great they care about you an your vehicle ! I was in an out within hours of my quote time !
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October 2022 by Christine B.
In writing this review, I need to go back to my appointment in September 2, 2022 for an oil change. At that time they said the did an "multi-point inspection (MPI)", wherein my brakes were good. However, they didn't provide the sheet they normally do. Shortly after that, my car would shake when breaking (getting off an exit after a higher rate of speed). We assumed it was our rotors, so I called to make an appointment. On September 30, I dropped my car off to have them look at it. At this point they said my brakes were at 4mm. Would they of seen that during the MPI? The notes also say they test drove it, however the mileage was the same as when I dropped it off. They called me about 2 hours after I dropped it off, and said it needed new breaks, rotors re-surfaced and my coolant and engine fluids flushed. I asked how much that would be, and he quoted me just under $590. I told him I really couldn't afford that. He said the flushing could wait until my next oil change at 60,000 miles, so for the breaks and rotors would be $258. I agreed to that price and told him to proceed. When he called me back 3 hours later to tell me it was complete, I asked again for the total. He states $389 and change. I said that wasn't what he quoted me earlier. He agreed and said he would fix it. I arrived around 2.5 hours later to pick up my car. The guy ringing be up retrieved my paper work, and told me my total was $389.58. I told him that wasn't correct and it was suppose to $258. We walked off to go talk to his boss. After waiting 15-20 minutes, the service manager came out (I think Jason) says to me you made it by 12 minutes. Looking confused, he said "you were 12 minutes under before the new price changes took effect". He adjusted my bill, but I still end up paying almost $300. I'm not sure how ethical it is to change prices in the middle of the day, much less after you were quoted one thing and then trying to charge you over $100 more than the quote. I also don't understand how the brakes were good 28 days prior. I have always been pleased with Joe Holland, however I feel like they were attempted to defraud me, and the MPI wasn't even completed the last visit. I was told my appointment would take 2 hours. My appointment was at 8, and my car wasn't ready until 1. This recent appointment was extremely disappointing.
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August 2022 by Brenda Mickle McMahon
Very courage about get to work on vehicle. Getting your vehicle back to you in timely manner.
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June 2022 by Michael Kordusky
Excellent communication and friendly staff. I always know what to expect and am never surprised. Thank you!
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December 2021 by Driving Critic
Top notch service from a team of professionals who keep the customer informed with the help of caring service advisors that promise and follow through on the price they've quoted. I'll never trust my car care to anyone else.
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December 2021 by Grace Duncan
Too busy to wait on car/trucks in a proper amount of time. 3 hours plus for tho vs that only take about an hour.
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December 2021 by Cheryl Adkins
Good friendly service for your vehicle.
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November 2021 by Kevin No
Actually this is the service center. I popped in with no appt. Needing to get the roaring in my front end fixed with me traveling next day. They were kind and worked me in. Even seeked out parts that wasnt in there stock. I have a older suv with good miles. And they treated me and it just like any new automobile customer. Would recommend and will revisit when needed.
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July 2021 by Jeffrey Allen
Customer service was ok.. Could have been better.
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May 2021 by Jerry Evans
Friendly helpful staff.
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March 2021 by Greg Harkins
Amazing service department always fast and efficient.. The repair team is always helpful.. Been dealing with Carl for 10+ years and he always makes sure I get quick service
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December 2020 by Whitney Strickland
Everyone was very friendly and helpful. Will continue to go back anytime I need to have anything done.
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September 2020 by Yulonda Gancs
Our vehicle looked greatTom Allen was very attentive and super helpful. What great service at this dealership.
