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March 2024 by Louann Petts
Taylor was professional and extremely helpful in assisting me in selecting my new eye glasses. It was a pleasant experience.
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March 2024 by Abigail Dodson
Literally drove out of town forgot my contacts realized 3 hours into the drive got me a trial size right away. Thank god for them.
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March 2024 by Brett Lord
LensCrafters in the Charleston Town Center are the most professional, friendly staff I've ever met. Shymeil helped me find the perfect pair of glasses, and was very professional.
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March 2024 by Stephanie Bostic
Very positive environment, informative and knowledgeable. Nicole was amazing! Very sweet & helped me find the perfect glasses. I can’t say enough positive things about my experience there.
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March 2024 by Jeff Mitchell
Taylor was very professional, knowledgeable, and efficient. She took my limited shopping time into consideration and expedited the process from selecting frames, to going over lens options, to getting me out the door a very satisfied customer. Taylor is a great employee and an asset to your company.
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March 2024 by Itz MoneyRulesALL
Optometrist was very professional! Experience on sales side was excellent as well. Now it’s well over the date expected for my glasses. Little to no reassurance on their side on even what’s going on. Guess I’ll receive them eventually but next time I think I’ll get my glasses from somewhere else.
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January 2024 by Jeannie Williams
Great service, always welcoming, and efficient, and through. Keisha is top notch at what she does.I would highly recommend .
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December 2023 by Leanne Lares
Great experience. Nicole was a great help. She answered all my questions and was very knowledgeable about my insurance.
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December 2023 by Patricia Biggerstaff
I love lens crafters, I have been going there for 14+ years now and they have always been courteous and polite and very professional and the store is always very clean and well stocked and organized, the only thing I really do miss is that there is no longer a lab in the store so now you have to wait 2 weeks to get your order, when it originally was within an hour and that was the main reason I originally started going there, I hope that the lab will come back to the store again sometime in the near future because that was a definite plus.
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November 2023 by Adam Arnold
Recently lost my scripts, again….. so instead of buying another new pair this year I decided to take my favorite pair ever which were metal black Oakleys and see if LensCrafters could just swap the lenses with my new prescription. Taylor was phenomenal. She was personable, knowledgeable of everything that they had going on, but ultimately she helped me do exactly what I wanted, which I appreciate and the waiting period that I expected to be a week, turned out to be a day. Cannot say I’ve had a bad experience here, ever.
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October 2023 by Chris Lucas
I’ve had nothing but great experiences getting my last several pairs of glasses at this LensCrafters. Taylor and LaKeisha are both excellent at helping me find quality, good-looking frames.
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October 2023 by Josh
LensCrafters in the Charleston Town Center are the most professional, friendly staff I've ever met. The two women who were working in the glasses department deserve a raise. They answered every question professional. Highly recommend using them. I'm 39 and this is my first set of glasses. They helped me tremendously with the great service
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August 2023 by K M
The staff are personable here at the mall location. My two associates were respectful knowledgeable professional and efficient. Everything was well explained and I finished my happenings in 20 minutes or less at this store. Highly recommended!
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August 2023 by Katie Redwitz
My daughter lost her glasses in the New River while on vacation. We called LensCrafters in Charleston and the lady checked to see if they had her prescription, they did! She suggested a time to come the next day and they would be able get glasses for her. We got there in the morning and in less than 90 minutes she picked out frames and we had glasses for her! These ladies were friendly and helped us find frames. They saved our vacation. Thank you so much to these kind ladies!
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July 2023 by Andrew Harper
The Charleston, WV (Town Center Mall) store experience was amazing when ordering my glasses. It was a total of 20 minutes from picking out my glasses to checking out of the store. I was super impressed with the speed and superb service I received. Lakeisha was top notch and the reason service and speed was so good.They only drawback is the store location. I wish they would relocate out of the mall, as this mall is dying and hate paying $2 for parking for only 20 minutes of business. So, if corporate entities are reading this review- relocate out of this mall.
