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July 2023 by Patsy Mahood
I've been with this bank for years but I don't understand why I can't get a loan to buy a car from Ohio because it title is Ohio but if I'm buying it then it would be titled in wv with your lien on it anyways .... ? hmm not happy
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November 2022 by Thomas Miller
Sadly, I had to give one star to get this review to post - it doesnt even deserve one star. The customer service at the Poca Valley Bank is abhorrent. The staff are lazy and don't follow through book on simple banking matters despite despite advanced notice. Further it was difficult for my son to open up an account there despite wanting to deposit a large sum of money. He had no problem being served at another bank. I would strongly advise anyone to go use another bank and avoid the Polka Valley Bank. Put your money in a bank you can trust and that will value you as a customer.
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October 2021 by ITZ L0Z3R
They are not very secure with their e-statement. Though the problem was fixed twice. FCID Accredited.
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July 2021 by Caroline Globig
Been our family bank since 2005 great people and sevice
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January 2021 by Candice Walker
I’ve been banking here since 2013. I love it and the people there. There are pros and cons of course, like everything in life. I’m pleased with my bank and considering everything going on with the pandemic and having their lobby closed the wait is longer in the drive-thru, but that is to be expected. At least you can sit and wait in your car and listen to some tunes lol.
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January 2021 by Harrison K
It seems like every time I try to make any type of purchase online, it gets flagged. Contemplating on switching banks because of this on-going issue. When contacting customer support, I was greeted by a snappy lady who was short with every question and was not polite whatsoever. She stated that my card would be available for use in 5-10 minutes, yet nothing works still. Not impressed.
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July 2020 by April Deel
Waited 35 minutes to get to the window then when I got to the window the lady took 25 minutes talking to other workers before waiting on me. This is uncalled for.
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July 2020 by Harrison Korodi
It seems like every time I try to make any type of purchase online, it gets flagged. Contemplating on switching banks because of this on-going issue. When contacting customer support, I was greeted by a snappy lady who was short with every question and was not polite whatsoever. She stated that my card would be available for use in 5-10 minutes, yet nothing works still. Not impressed.
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May 2018 by David Hudson
Goobers are there
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February 2016 by Paul Carpenters
Poca valley bank in sissonville is the best bank in W.V hand down go see for your self
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April 2011 by Michael N.
Do not do business with Poca Valley Bank. They will tell you how to run your business, so that their best interest is taken care of. They do not care about the customer. I am talking about Poca Valley Bank as a whole and Rocky Young at the elkview branch. They will take your money either personal or business and put it where they want it. Go to another bank and get better rates.
