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October 2023 by Scott Ratliff
The sales team was great a couple years ago when I bought a brand new boat... Getting the service dept. to work on what they sold me has been a nightmare.
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August 2023 by Robin M
We had many issues over the last 3 years that I won’t go into on this post. The most recent issue is a warning to potential and current customers.We paid a year in advance to store our boat. We just sold our boat with 7 months left of service and they refuse to refund the unused 7 months.The owner says that the contract we signed in 2019 states “partial refunds will only be considered under the most extenuating circumstances”. The contract does not define extenuating circumstances. They never asked why we no longer needed service or if we had any extenuating circumstance. They have no intention of refunding anyone for services they are not providing. This is a terrible way to do business and treat customers.I could understand them charging the month to month rate difference. However, just to say sorry “we don’t do refunds” is bad business and not a place people should support.
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August 2023 by Robin M.
We had many issues over the last 3 years that I won't go into on this post. The most recent issue is a warning to potential and current customers. We paid a year in advance to store our boat. We just sold our boat with 7 months left of service and they refuse to refund the unused 7 months. The owner says that the contract we signed in 2019 states "partial refunds will only be considered under the most extenuating circumstances". The contract does not define extenuating circumstances. They never asked why we no longer needed service or if we had any extenuating circumstance. They have no intention of refunding anyone for services they are not providing. This is a terrible way to do business and treat customers. I could understand them charging the month to month rate difference. However, just to say sorry "we don't do refunds" is bad business and not a place people should support.
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June 2023 by R B
I am sure that if you have buckets of $$ to spend, they’ll be an eager 4 or 5 stars, but if all you want is a piddling $1000 motor, they definitely are a 1 and don’t waste your time going there.Apparently Shawn had to approve my order. After not hearing anything, I went back a second time to try to get the motor from him, and finally after a total of 3 weeks of silence I drove down to Huntington and got the motor that same day.
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November 2022 by Heffe Duarte
They sell boat gas, but not to the public...that makes them a waste of space unless I can afford to rent one.
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August 2022 by Scott England
Great place to buy your boat!
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August 2021 by Jake Layne
The folks at Trojan are top notch. They work hard to make sure your boat is launched and stowed in a timely manner. Late on the Fourth of July they had crews helping everyone dock. They take great care of your boat. The staff is always very friendly. 5/5 stars.
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July 2021 by Kerry Ann Wilkinson
great service
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June 2021 by James Getty
The first time unloaded boats there from xpress good friendly people they get you unloaded fast keep up the great work
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June 2021 by RYAN KOLT
Told me a price on a boat so i put a deposit on it then after the boat shows up on the lot now they said its 15k more then i was told. this place is a joke
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June 2021 by Ryan Kolt
Matt told me a price on a boat they had on order so I put a deposit on it then after the boat comes in now they want 15 k more . this place is a joke . be careful buying from them
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June 2021 by John Thomas
They will literally hold your boat and not allow you to put it in the river even if it is completely normal conditions. I can't believe my friend pays these people to literally tell him no.
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June 2021 by Bo Vinson
Good to go
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April 2021 by Koren Devary
My friends and I popped a tire over the bridge and your staff member Matt, very kindly came up over and helped us change out our tire. Hard working and respectful staff, he was very helpful!
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March 2021 by Chris C
They've been around for years and we've used them a few times. Work has been more than acceptable and the facility is well kept for the most part, the shed on the end of the property towards Charleston could use a little work and cleaning up around it, otherwise no complaints.
