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September 2023 by Pam Bayes
From the first moment of introduction we felt like family ,Chris Myers went above and beyond to make the near 100 degree day a more pleasant day by pulling the XC90 inside so we would be more comfortable. The salesman Jonathan Sinnett was completely perfect and knowledgeable in every possible way.TA Davis was outstanding without being pushing as some financial folks can be. THE ENTIRE PROCESS WAS PERFECT .This team is Stellar and I will always be a Volvo owner with a team like them! So glad to now be part of the family because they treat you as such. If I could give 10 ? I would !!
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June 2023 by Brittany Bailey-Cline
We had a fantastic experience at this dealership! I was having a hard time deciding whether or not I wanted to trade my car in because I did like my other car as well and they were beyond helpful, understanding, and patient with me while making my decision! Very friendly, very clean, and very one-on-one experience all around! They went over and beyond when I went to pick up the new car and was more than happy to answer questions, talk us through the process, and gave us plenty of attention! I felt like a million bucks when I went to pick up my new car! Very personable and great all around… great salesperson, great finance, great everywhere we went during the process! They even kept in touch after buying the car to check in, follow up, and answer questions! Great car buying experience… easiest car buying experience I’ve ever had! I can’t thank them enough! Everyone and everything was great! ???(My salesperson’s name was Doug Green!)
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June 2023 by Hemant rao
Visited Volvo of Charleston WV to look at XC60 but didn’t ended up purchasing from them because I got a 8000$ discount in Washington DC and volvo of Charleston refused to match it.Wanted to try to give my business to them and visited to purchase another xC90 at Volvo of Charleston after few months. The manager Chris Myers refused to even show XC90 or even let me walk in to the dealership.
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May 2023 by Lynn Howell
We had a good experience at Astorg Volvo. Especially with John Brown , he is very knowledgeable about the car and all ways answered all of our questions when we had them He is so nice to deal with and alll ways greets us when we walk in the door. He makes buying a car a good experience. If and when we buy another car he will be who I go to, to buy the car Everyone there we have delt with is polite to talk to. Great dealership because of people like John Brown.
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April 2023 by Eric Bell
I never have had such a positive experience looking for a new vehicle. The salesman I had (Jonathan Sinnett) really took the time to answer my questions, show me each car I was interested in, and didn't rush me into a purchase I wasn't feeling...in fact...I had no expectation of buying that day and they made the sales process so smooth that I was surprised to drive away in a new vehicle that day! The whole team that I dealt with was extremely nice and helpful. It was a great experience. Thank you!
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April 2023 by Michael Collins
Extremely pleasant experience. Salesman (John Brown) was knowledgeable and helpful throughout the experience. I plan on continuing to utilize his expertise in the future for any car needs. Honestly , I wouldn’t consider a different car lot because of him. I can’t be more happy with the car I purchased Volvo xc60 recharge.
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April 2023 by Bree Lemmon
We’ve bought several cars from John Brown at Astorg & will go back to him every single time. His service is unmatched & consistent & he always looks out for us. 10/10 recommend buying literally anything from him.
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April 2023 by Cheryl Quinlan
Buying a car at Astorg Volvo and working with John Brown makes car buying easy! John goes above and beyond to help in any way he can. This is the 3rd Volvo I have purchased from him - couldn’t be more pleased! If looking for a car - stop by Astorg and ask for John- you won’t be disappointed!
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April 2023 by Gail Carter
We enjoyed our experience at Astorg. John Brown always gives great service and is very responsive. He is there for you after the sale as well. Thanks John Brown for your excellent customer service!
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April 2023 by Pete Curry
John Brown is the ultimate sales professional. His attention to detail and customer service are second to none. I have purchased 2 Volvo’s off of John and will continue to use John’s services in the future.
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November 2022 by Anne Tinker
I bought my second Volvo from Volvo Cars yesterday and was very pleased with the service. Richie head of sales greeted me and Chris helped me through the entire process. Chris was very thorough about explaining everything and showing me the details about the car. Derek handled the financing process. All were thoughtful, patiently answered any questions I had, and were transparent and trustworthy. I recommend them highly.
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November 2022 by Jodi Hughes
We had the best experience with Luke Sanson at Astorg Auto of Charleston. He went above and beyond to get us what we want and was so very patient with our indecisiveness. I highly recommend you ask for Luke if you stop in Astorg to shop their cars. Also, Sofian was amazing in helping educate us on all of the new features my new car had to offer. They both have been great to work with. Excellent customer service!
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November 2022 by Dan & Jodi Hughes
Buying a car from Astorg Auto-Volvo of Charleston was by far the best car buying experience we have ever had and we have bought a lot of cars over the years. Our salesman Luke Sanson was outstanding. He was very professional, helpful and patient with us as we changed our mind numerous times! We cant say enough good things about Luke.Once we purchased the car and before we left the car lot Sophian Dixon explained all the options and technology of the car for us. Sophian is a consummate professional, knowledgeable, respectful and patient answering our numerous and repeated questions with a smile. What was even better is I found out that Sophian had just got back from USAF basic training and technical school and is now serving in the WVANG at the 130th Airlift Wing of which our family has been a part of for over 20 years. Thank you Sophian for your service, we truly appreciate you and everyone who chooses to serve!!!Both Luke and Sophian were absolutely great to deal with and we really appreciated that as we tried to make the best decision we could for this purchase. If we could give them 10 stars we would!!! What we liked the best about this entire experience is that Luke and Sophian will be our POCs for our vehicle throughout our ownership of the vehicle, so we get to see them and deal with them many more times over the life of this vehicle and that makes us even more comfortable with our decision and definitely eased any prior car buying anxiety we might have had.We definitely without question will recommend Luke, Sophian and Astorg Auto-Volvo of Charleston to everyone we know. It is an easy decision for our family to choose Astorg Auto-Volvo of Charleston for all of our future vehicle needs. Thank you to everyone at Astorg Auto-Volvo of Charleston (especially Luke & Sophian) it truly was and is a pleasure doing business with all of you!! Happy Holidays from the Hughes Family!!
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November 2022 by Emily Smith
Really enjoyed my experience at Volvo Cars of Charleston. Tanju was very informative in walking through all the levels and options available in the XC90. We were able to find the model that fit us perfectly. Process was seamless and Derek was patient in finding the financing option that I was comfortable with. Really Appreciate the guys help!
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August 2022 by Dana Kennedy Lemon
Wonderful experience with the service department! Our air conditioning stopped working during our trip through West Virginia in the middle of summer. While we would have normally just finished our remaining 7hr drive home with the windows down, we had our 100lb dog that just had spinal surgery the day before in the car and needed to keep him comfortable. Worried that we may need to rent a car to get home or get a hotel to wait- they immediately knew what was wrong, was able to fit us into their schedule and fixed quickly (thankfully they had the part in stock), and kept us all comfortable in a vacant office while we waited. Cannot express how thankful we were for how accommodating they were to our situation!
