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December 2023 by wvrealman
This the worst visit to a dental office I ever had, for Aspen made dentures for me 6 months ago and I was told these were healing dentures and I would be getting my regular dentures if about 6 months, so I was happy with my dentures , but the space between the lower teeth and the top ones is only about 3/4 " which is hard to get food in your mouth, so they schedule me for an appointment today , told me to come at10 am for fitting then come back around 4 pm to pick my new denture up, which means being from Buckhannon, that I will have to kill 6 hours or go home and drive back,when the dentist comes in she tells me that I am going to get a reboot not new dentures, for my plan doesn't call for new dentures, so that is not going to help my space between my teeth, I am going to have to leave my dentures for 6 hours and go round around without my denturesunless I want to change my plan which I then leftIt is one thing if my plan of over $2800.00 didn't cover another set of dentures that I could at least eat a banana without massing it through my teeth, but to tell me after 3 months that these are healing dentures and not your permeant dentures you will be getting your others later and then find unless I want spend more money then these are your permeant teeth.I would stay away from ASPEN DENTAL
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November 2023 by Linda Weeks
The staff was wonderful. I was advised how to take care of my dentures and my remaining teeth. I like the way they answer all questions and provide information.
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November 2023 by M Ward
Extremely friendly staff. Everyone is very polite and concerned about patient care. Took time to explain everything in great detail!!
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November 2023 by Jonathan Schwartz
The personal and office staff was polite, considerate, and upbeat that made it an enjoyable experience. Only negative is the corporate policy is to cancel appointments without a confirmation. Having been out of service the days prior I hadn't been able to confirm. They were able to work me in and get me taken care of, but need to reevaluate the process of cancelling the appointment.
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November 2023 by Mary Roylston
Everyone was lovely! I had a major tooth issue and needed to be seen quickly and they got me in with less than 2 hours notice. They are always so sweet but I have to shout out Vanessa for being so kind and gentle! She also seriously knows what she's talking about! I can't recommend them enough!
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November 2023 by Rick Hill
The folks at Aspen are always on top of the job. They know their job and are very reasonable with their fees. I would highly recommend them!!
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November 2023 by Diana Butcher
Everyone was so pleasant. And very professional. And I will be happy when I get my new teeth. They explained everything about what they can do, and what they're going to do. So keep up the good work.
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September 2023 by Cheryl W
The only reason I have 4 stars was because of the wait time to start which was approx 35 min. They should get 4-1/2 stars, 5 without the wait.Otherwise the staff were all professional,courteous, caring and made the experience worth the wait!
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August 2023 by Norm L
DO NOT GO HERE2 months into the process of getting dental implants and I got the following:- not one phone call answered or returned- x-rays that had to be taken several times due not being taken correctly- little to no information on what they were doing or planning- no actual date for the extraction or surgery- quoted around $8000- a surprise bill of $1600.Went elsewhere and got extraction needed within a week with only 1 xray and literally half the cost (around 4000).
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August 2023 by Ann R
My friend went in for just a simple cleaning. She asked them to not give her shots, because it’s a cleaning and she didn’t want to be charged 1,000 dollars for one shot. Then they told her, her appointment was changed in the system and they forgot to call her and tell her about the time change but the day was still the same. So she waited all day to get her teeth cleaned. She then was getting X-rays done. The lady xrayed her 6 times and couldn’t get a good shot. The lady went back and forth to her screen. And kept forcing my friend to keep trying. Eventually my friend was laying with the machine laying against her face and my friend gently pushed it away from her. So she could be more comfortable. She was not comfortable at all as the lady was repositioning the machine. The lady who was xraying her was behind her and my friend didn’t know. The lady said my friend throw the entire machine at her. My friend was so confused. Because she was just moving the machine off of her face. She didn’t know she was right behind her and she pulled it away gently so it definitely was not thrown. What really it was. Was that they were mad that friend put her foot down and said I’m sorry I don’t want the shots. Because she didn’t need them for teeth cleaning. After they falsely accused her. They took her out of the building and said she was banned. Because a worker there lied. I know my friend wouldn’t do anything to hurt anyone. She works for a really important company and couldn’t ever but that at risk and she wouldn’t hurt anyone ever. Everyone who knows her knows she is the most patient and kind person. Literally ask 6 figure bosses she has. She didn’t even get mad that they didn’t notify her about the time change for the appointment. I will be telling everyone I know about how this place was so unprofessional and disrespectful. My friend said she felt like the girl was tired and hated her job when she called for her. She said she was acting like she didn’t want to be there. My friend had no clue why she being told to leave. Then they wouldn’t give a refund back for her teeth cleaning and my friend had to stand there and ask for it. She didn’t even have anything done. Not to mention they took X-rays for 45min in that room because the worker couldn’t get the shot she wanted I would assume. They finally gave her money back. My friend makes a hinest living and dental is expensive. Just because you know she has payed for it before and she educated herself on not needing a service that she was being 1,000 for. She was already paying for her children’s dental. That was 6,000. People don’t have 1,000 laying around. And who lies and says someone throw a machine. When she took it off of her face because it was hurting her face and mouth. Like what. Never well I be going here. Ever. Support local businesses that are home owned and not a chain. Because they treat you like family and would be honest about what they charge. They are happy to work there to. Also if you are exhausting your workers. Hire more or schedule less!
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August 2023 by Keith Fultineer
Place is evil. They will lie and say you have gum disease just to scare you into giving them lots of money. They also do not do emergency extractions which I found out the hard way. Go to a real dentist.
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June 2023 by Jeanie McDaniel
Only good part was the fact that it was free due to their free exam and xrays for new patients offer. People were very nice as well! Went to WVU dental clinic next day and was able to have tooth extracted. Also WVU did not find all the other "problems" aspen claimed I needed to have fixed. Be wary and seek 2nd opinion if you feel your diagnosis is questionable. Aspen claimed to handle emergencies but did nothing to help and oral surgeon they referred to couldn't see me til end of July. Not my idea of helping relieve the pain I was in and solve my tooth problem. Don't waste your time if you have an emergency just go to morgantown and get it fixed for way less $ than what they said it would cost to fix my tooth.
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May 2023 by Theresa Ware
I'm extremely satisfied with my dentures I love that I can eat raw vegetables again that's the first thing I ate and my humming dentist was extremely polite and helpful in the whole process
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April 2023 by Paula Fazio
Aspen Dental is so much more than a dental office. In my case I have found a permanent dental home. I almost didn't come into the building because I was embarrassed about my smile but I am so glad I did. Liz, Rhonda, Vanessa, and Dr. Ransome were so kind to me. They made me feel very comfortable and welcomed. I have quite a bit of work that needs done but after my appointment this morning I can't imagine going anywhere else. So glad I tried Aspen Dental!
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March 2023 by Vanessa Long
Went for my consultation visit and was very pleased. Every member of the staff I encountered was so pleasant and friendly. All of my questions,concerns, and options were discussed and answered thoroughly. I am very happy with my first visit