-
November 2023 by Ken Simon
I wish I could give them 0 stars.I have ever been to this businessI have never been to the city or state that the are in.I have not even been to the COUNTRY for 6 or 8 years.Even so they insist on sending me spam, even after multiple requests to stop. They do not care, and have chosen NOT to remove me from their database.Any business can easily choose to validate email addresses before they start sending mail. (After the first one where they confirm if it is correct. This business would rather anger people. They just spam.
-
October 2023 by Jennifer Bergeron
Easy to schedule, great availability and communication. I enjoyed the waiting area with coffee and snacks and got updates throughout. Got my car in and out in a very reasonable time and everyone I interacted with was knowledgeable, kind, and worked as a team.
-
October 2023 by ANN Drago
I scheduled my oil change appointment through the company's website and we dropped the car off that morning before the shop opened. I get a call a little later saying they didn't have a record of the appointment. Fortunately I had a confirmation email which I forwarded. Turns out that there was a glitch in the online scheduling that no one knew about. The shop was still able to take care of the oil change because of a cancelation. The gentleman that handled this situation was extremely professional and handled the issue perfectly. Sometimes things just happen, but if handled properly, a bad customer experience can be turned into a positive one. Lately, I have experienced so much bad service, for many reasons, and it's refreshing to get good service.
-
September 2023 by Adrian
Had to have diagnostic’s ran on our daughters suv while in college out of state. Marcus Eschenmann was very helpful and easy to work with. Issue was resolved, recall in software was also taken care of and bill was less than expected. Excellent first impression.
-
August 2023 by Karla Rose
Needed vehicle serviced and the service department was extremely thorough, fast, and responsive. Service manager was wonderful and helpful. They serviced the vehicle efficiently and even provided a complementary wash! My experience was wonderful.
-
August 2023 by Thomas Clark
My wife and I have bought 2 vehicles now at this dealership. Both times we were pleased with the service and product they sell. Chauncey and Chris were very pleasant and helpful through the process. Would definitely recommend .
-
August 2023 by Boyd Welling
From the instant I walked in the door and met Kevin I was treated with courtesy and professionalism. Mike the service mgr and the technician were excellent representatives of VW. I will return next time service is needed.
-
July 2023 by nadia mardmomen
I recently got my 2021 Atlas Cross Sport serviced at Clarksburg Audi/ VW dealership and this was on the best experiences I’ve had there! The new service department is exactly what the dealership needed to take it to the next level. Marcus in services was very professional, called me to let me know a few things needed replaced and wanted my consent before moving forward and he arranged for the dealership to drop my car off to me at my office (I work very close but it was so thoughtful!). He even called me a few weeks later to see how my car was doing. I will continue to service my car at this dealership!
-
July 2023 by Travis and Samantha Jarvis
Marcus is a great asset to the business. He is the best service manager to talk with. Always prompt and answers all questions. He makes sure all needs are take care of and in a timely manner. I would recommend this service shop to anyone!!
-
June 2023 by Calie Swiger
This was our first time purchasing from VW and we had a great experience. Ray is who helped us and he did everything he could to find me the car I wanted and craig made sure we understood the finance part of it completely. We were very happy all around. Our next vehicle will be purchased from here again! ⭐️⭐️⭐️⭐️⭐️
-
June 2023 by Rachael Hetherington
I had a great experience with Audi Clarksburg! Everyone was so nice and helpful. From our test drive to paperwork, everything went so smoothly. I could not have asked for a more efficient experience. I highly recommend Audi Clarksburg if you're looking for your next vehicle purchase to be stress-free and enjoyable!
-
June 2023 by Daniella Galotti
I had the best experience purchasing my VW Taos. The salesman and sales manager were absolutely amazing. They both were able to communicate through text with me prior to the sale and made the process super easy all of the way through. Once you are in the door there and find your purchase you are explained a very easy walk through of how their facility works.Basically, when your vehicle needs services and a run through of how that will work. Very informative.The sales manager answered all of my questions with my paperwork with ease and was very knowledgeable about the VW Taos. The salesman spent as much time as I needed to figure out all the newness of the interior information of the car that I wasn’t familiar with. He was even nice enough to pair my iphone to the Apple car play for me. He also took plenty of time going through the important parts of the Taos manual and discussed additional information in the manual including bonus roadside assistance that VW offers. Another great added part about my experience and purchase was being reassured from the sales manager that if I felt like anything was wrong or I had a question about the car it was not a big deal at all to reach out directly back to my salesmen , come by or to set up an appointment. Honestly, for me this was the best purchase I could of made and I love the car!! It was the first time I felt like I was in excellent hands purchasing a vehicle. I will definitely be recommending you all! Hats off to you both and Thank you for great service!!
-
May 2023 by Joyce McConnell
Audi Clarksburg's new location and facility are great: convenient and beautiful. The service department was very efficient and thorough. Thanks so much for taking care of my Q5.
-
May 2023 by Bill Black
Super friendly staff. Short handed the day I had service and it caused some delays (vehicle returned from service and it took over 3O minutes to close out paperwork and get my keys back) but overall decent experience.
-
April 2023 by Cross Continental cruisers LLC
Thank you for the help, Craig! He stayed after office hours in order to help us load our vehicle. Again, we're really appreciate your help ?
