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November 2023 by Holistic Mystic
Jonathan at Chenoweth Ford was such a pleasure to work with. He listened to our needs, showed us a few vehicles that had what were were looking for and was patient with us while we made our decision. He made the whole process super simple. We love our new vehicle and we will definitely check back in for future purchases.
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October 2023 by Mike Jones
I'd give zero stars if I could. They recently charged me almost 1600.00 to replace a part I later learned could have been purchased for $90.00. The whole experience was a mess from beginning to end. These people are incompetent. These people are thieves.Don't waste your time asking me to call you because I wont. What I will do is tell everyone I know to avoid your dealership like the plague.
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September 2023 by Chris Greene
This was a great purchase experience. The deal was well priced and the process was very efficient. I drove across two states to utilize this dealer. We will be back.
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September 2023 by Branson Mathess
The service department here is full of whack jobs. From the techs on down to the office. My list of issues with this service department is LONG on many different vehicles. Most recently, my friend's Ford Escape returned from its 2nd engine replacement @ Chenoweth. It made it about 15 miles before blowing a coolant line off, overheating and leaving us stranded. I don't know the details of what happened YET but I can guarantee mechanic error. On to the next... both the Quick Lane and the dealer service dept failed to align a 2023 Ford F350 after multiple attempts. We were able to perform a better alignment with no alignment rack in our garage, then took to another shop for final tweaks and they had no issues aligning it. Chenoweth's technicians are incompetent and it's been displayed over and over. They won't go out of their way to find backordered parts, they'll push off warranty issues until you're out of warranty then try to charge Diagnostic fees when you've been telling the issue. I am done with this place and will never buy another vehicle from the sales side either. I also know that they personally make the Ford brand LOOK BAD and they drive customers away from Ford vehicles!
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September 2023 by Robert Kauffelt
Let me start by saying Richie the sales guy was great, he did all he could. It's the greed of the dealership that is the problem. I went in twice last week to buy a pickup with checkbook in hand and both times their greed caused them to lose a customer. They would not budge on the price at all they refused to do anything. They said you pay our price or go somewhere else. I would think with the economy as bad as it is and as high as interest rates are they would be doing anything they could to keep highly qualified buyers. But they tell you our profit margins are very low because we're a volume dealer so we can't help you on the price. That's what you tell someone your trying to extort money from to make them feel better about being ripped off. This is why we have no brand loyalty or dealership loyalty in America, because they have let greed blind them to long-term return customers who will buy multiple cars from them. Now they have lost a customer and I will tell everyone I know to go somewhere else to buy a car because Chenoweth doesn't care about working with you on a deal only gouging you for the most money they can. Now they will reply to this honest review and ask me to call them so they can make it right, which they most likely won't do. But my question is why should I have to call them to get them to do the right thing? Why didn't they do the right thing when I was at the dealership? If they really want to make it right why don't they reach out to me, they have my number. It's all damage control to try it make appear like they care. If you're looking for a car I would waste your time with Chenoweth, unless you've got money to throw away.
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September 2023 by Amber Tucker
My husband and I purchased a 2022 Ford Eco Sport at Chenoweth! Buddy was helpful and informative. He got the Job done late on a Saturday and never complained about staying over, they also gave me a more than generous deal on my trade. Overall extremely happy with the service we were given and if you are looking for a great place to purchase, there is no where better!!
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August 2023 by Tom H.
The GM is a piece of crap. Nothing more, nothing less. The man literally explains who will make you fail and does nothing to help. Do not give this trainwreck a dime. He needs to go. This place needs an overhaul. I have informed Ford and anyone involved about the policies. Let's go.....
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July 2023 by Waylon Roden
I scheduled an appointment with Dylan Auvil to do a “VIP” test drive of a vehicle and probably purchase it. Showed up at the appointment time, after driving 3 hours, and no one knew I was coming in. They also couldn’t find the truck. They ended up telling me the truck had been sent to wholesale even though it was on the website. Terrible experience. Right hand doesn’t know what the left is doing. When I inquired about other vehicles, no one wanted to help or attempt to do business. I fully intended to purchase a truck that day. I feel like they are the stereotypical dishonest salespeople. Wouldn’t recommend to anyone.
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July 2023 by Amber Lewis
This is the 2nd time I’ve purchased from Jeff Anglin and this experience was wonderful again. He’s relatable, respectful of your time, and very helpful. Just like last time, he helped me get my belongings into my new car and even got my insurance switched over while I was signing. I will definitely recommend him and Chenoweth to friends and family.
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June 2023 by Greg Phares
Jeffy Davis was great to deal with!! He made the whole process great. He also went out of his way to make the deal happen. Buying a new ride doesn’t have to suck so go see jeffy davis!!!
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May 2023 by Mandi Fittro
This company is truly amazing! They go above and beyond to get you into the car you really want! They really are your #1 ford dealer!
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May 2023 by Melinda B.
We are from central PA and traveling through West Virginia for vacation. Our diesel truck had a problem and the DEF sensor kept us from going over 52 mph. We had to pull off several times and shut off the truck. After a few times, we decided we better get it looked at. We were 256 miles in to the trip with another 172 miles to go. And Chenoweth Ford was the closest dealership. We called ahead to see if they'd be able to help us and get the truck in right away. And they said yes, they'd do their best. The mechanic Nick was great! Very helpful and very pleasant. He worked his best and even in the rain to change the part we needed and help get us on our way. All the staff was pleasant and sympathetic to our dilemma.
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April 2023 by Jeff Lewis
Excellent experience buying my New Ford F-150 from Chenoweth Ford salesman Jeff Davis . Even after the sale he continued to answer any questions I had via text messages.
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March 2023 by Nick L.
I had to give 1 star to do the review !! Horrible place straight up lie to you about anything I came into the quick change just to get an oil change after giving all my info for the first I went out to smoke a cigarette and noticed my phone needed charged so I went in to get my keys so I could get back into my truck to charge . Got in started it up charged my phone for about 5 minutes shut it off went in gave the keys back and they went out about a minute later only to come back In to tell me my 1 year old truck won't start I had just gotten out of it well as we are all walking back out to the truck I said maybe it's due to it sitting on an incline and the guy then says " I bet that's lt I noticed it idle a little funny " wait what you just said it wouldn't start which was it!!! So their solution was to give me a can and I could walk to get gas keep in mind this is a new/used car lot even though the gas station is close by that's your answer because I called you out on your lie so needless to say I got the truck running again and left the lot I'm not sticking around to have them tear up something on my truck or have them tell me something is wrong that isn't after I caught that lie I didn't need to come in for an oil change and have to have the whole drivetrain replaced before I got it back or pay for a whole drivetrain to be replaced and have them tell you they replaced it lol
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February 2023 by Jerry Burner
Jeff Anglin was very accommodating when I stopped to inquire about ordering a new 2023 Ford Expedition XLT Max. We mocked up the order and placed it all in the same day. Even though Ford would email me to keep me informed of the status of my order, Jeff would also follow up as he would receive information. The entire team made the transaction seamless when it came time for financing and completion of the purchase. Thank you Jeff and the entire Chenoweth Ford Team.
