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October 2023 by Beef T.
This is my experience with this business and the people that work their. This is based solely on my interaction over several months with this business. I am by no means making a recommendation to work with this company or not work with them. Please do your own research and make your own judgements. Mikes Kitchen Bath & Frplc promised a job for which they were given tens of thousands of dollars upfront as a downpayment in trust. They took the money and then began fronting excuse after excuse to delay the work. Nearly, two years later they failed to deliver. In my conversations with the staff, I found the staff to be rude , offensive, dismissive, threatening, and aggressive any time you expressed desire to make changes to labor and materials. My and my families vision for the renovation clearly did not matter. Like MANY others in the reviews, I had a key family member pass away while waiting for them to decide to do the work. My family informed them of the family member passing and magically they were ready to do the work. We told them we were now not ready and were not sure we wanted the work or wanted the work in the same design. They claimed they bought all the material months ago (which they refused to show to us) and there was only a 5 day return window. They could not return the materials and had to do the job with the materials they secured. This condition never brought upfront to me. I was floored that they bought the materials when they had no intent to do the job in the time frame as agreed. This immediately violated my trust and confidence in them, because they could not be trusted with the deposit. Upon reviewing the material pricing we discovered the prices of the materials to be 3 to 4 times the price. They claimed it was because of COVID. I don't recall COVID affecting faucet prices in late 2022. They claimed that ALL this material was custom and built solely for our job. Kholr is a brand name. I don't think Kholr builds faucets on a one-off basis. During the conversations in 2022 they said the materials were all available in there warehouse. They had thousands of options. There was no mention custom casting tiles and faucets form Kholr or elevated prices due to constrained supply lines. They were inflexible to change and flat out refused to work with us. When I questioned the pricing on materials, they flat out refused to show proof. When I reviewed their labor, I found they added tens of thousands on labor for a job that should take a week or less. They couldn't come up with a job schedule and when questioned they would give ranges between a few weeks to month or more. When asked why they needed that much money for a small job they claimed it was because they had to walk up stairs and work on the second floor. They absolutely refused to put a proper labor contract together and validate their labor prices. They refused to change their labor, adjust the work, or work with us in any way. They were very aggressive and threatening about this process. Coming away from Mikes Kitchen Bath & Frplc, I feel that I have been lied too, maliciously targeted, frauded, and that I have potentially led other family members into harms way. My experience has taught me that this is an aggressive company with low ethical and behavior standards. My research online and conversations with them directly indicate to me that they are targeting a certain population demographic and going after them. I have never encountered a company like this before and hope I never do again. In dealing with this company I have learned about these crucial resources for consumers. Better Business Bureau: WV AG Consumer Protection: Local Sheriff's office.
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October 2023 by Sharyn McGahan
Very nice, polite, and very helpful!
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June 2023 by Sheree Rosevear
Friendly, courteous staff, Amber is very pleasant to work with and they saw we had a problem and fixed it
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April 2023 by Suzie Faris
After politely understanding shipping delays several times on a bathroom vanity and cabinets, a faucet that was incorrectly purchased could not be returned because it was returned too long after purchasing. It was returned too late because the vanity came in late and it couldn’t be installed in a timely manner. I don’t ever give reviews but after being understanding with them on delays I’m very disappointed we weren’t given the same consideration
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October 2022 by Michael Whitehair
Very helpful
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February 2022 by Nick Fantasia
Excellent service and the highest quality. A great family business. We will use them again.
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November 2021 by Tom De Seve
Very good bath, kitchen, fireplace and associated appliances store. The selection of products is excellent as is the service and expertise of the staff. We have selected Mike's for the cabinetry for our kitchen renovation.
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March 2021 by Barry Dibble
I love this place. It looks like a home aught to be
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November 2020 by Shane Shreves
The Best in the Buisness
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August 2020 by Sabrinna Wiley
Fantastic designs and
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January 2020 by Gary Bowden
I spoke with Sarah by phone about a matter related to my 94-year old mother's walk-in bath tub. She could not have been more gracious and helpful with her time and the information she shared. Well done!
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January 2020 by Helen Ashcraft
I would recommend Mike's kitchen and bath for walk in shower installation. Very professional crew and trust worthy. I had to leave them in my home to go back and forth to the hospital and the job they done was wonderful.
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July 2019 by Peggy Altmann
Very unprofessional, didn't return calls. I was very unhappy with them.
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April 2019 by pete Barnett
Nice work from Tony
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October 2017 by cathy ruckman
Overpriced and have to prepay for estimates. Very pricy.
