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September 2023 by DDBBVV 4125
They've spent more time fixing their own installation errors than anything by far. Even with no line or no other customers they'll sit around and smoke a cigarette for nearly half an hour before getting to you. They advertise services that they do not have the equipment to render. Don't worry, they'll take your money first and refuse a refund when they tell you they didn't do what they said they would. The warranty is a complete joke that doesn't actually save any money, especially with the astronomical price and hilarious claim that all four tires need to be rebalanced every time you come in even if there's no shaking. The incompetence and bloated prices are the single biggest slap in the face I've ever received as a consumer.I don't know if this can legally be called a scam but it sure feels like one. Go anywhere else.
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June 2023 by Jeanette Jeffers
They don’t help customers for oil change. Guys just look at you and totally ignore you! SAD
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June 2023 by Sean E
Service center is horrible. Dropped off car for oil change. they told me 30-45 minutes because there was 1 in front of me. Apparently mechanics could not get hood open. So they cancelled the oil change without even letting me know. they never called or texted me although I received a text saying that the car was checked in.. and a few minutes later they had started on the oil change. I went back about 3 hours later and they told me they cancelled because they could not get the hood open. I went out and opened the hood 5 times and walked back in and told them it works as advertised. The guy said he could not get it open. I said i would leave it open and asked how long to get oil change this time. Service adviser said 30-45 minutes and that I was the next one in... They try harder to get out of work than if they just did the work. My very LAST visit to the Walmart Service Center.
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June 2023 by Jose Angel Ferri
Very bad service, I went with my baby to fix a tire that was deflating, they took 30 minutes to attend to me, they told me that they would notify me, I returned after an hour and a half and they had not done the job because they said that more cars had arrived. a disaster
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May 2023 by Nikola Lukac
Walmart auto care Center full shelves and clean doesn't happen often.Keep up the good work
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April 2023 by Danielle Hall
don't waste your time ! They Didn't tell me when I called first that they didn't carry my tieres in store then said they would have to order them then said they don't order the cheapest ones I'd have to order it from Walmart. Com so they don't order tiers from them self ? And then it was going to be three time more expensive then figured and they would get the tiers in the next day but they said who knows when we can put them on I asked this week some time they said probably not I said next week ? They said maybe who knows so I canceled order and went to a place that did it the next day for me for three times cheaper for a good brand tiers I got tires oil change fluids topped off and sticker for cheaper then what Walmart wanted for just tires!
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March 2023 by Ezra Roberson
I went there two different times. Too two different auto care and one had stop taking cars for the day. And the other one didn't have enough employees to do oil changes
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March 2023 by Gordon Sakyi
I ended up leaving after a 30 minute wait the service at this place is always horrible there no urgency or respect for people time
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October 2022 by Karl & Kitty
Great service, even close to closing time when they didn't have to do it, the guys changed my tire to get me back on the road and home (a state away) safe. A huge THANKS to the Tire Tech and Service Desk at Tire& Lube Express (at Walmart) inChillicothe, O.H....the chic in the Tundra from WV really appreciates y'all!
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October 2022 by Latricia Meyers
Rude, Inexperienced! It was a terrible experience. I had 8am appointment and arrived 15 minutes early. They had the wrong size tire for my appointment and then told me you can't go by what our system says. The gurl said my car would be ready by 9. I came back at 9 and they were just pulling my car in and had taken walk ins ahead if me. When I questioned them. They were mad and rude. The one guy said. Well it happens and there's nothing we can do now. It'll be another hour at least. 6 other people standing around laughing and talking Not doing anything. Other customers are also getting irritated. Things took much longer than they should have. They left grease all over my car handles. My car was dirty and the brand new tires still had the paper on them. First and Last time for Walmart!
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October 2022 by Kyle&Trenia
Great service, even close to closing time when they didn't have to do it, the guys changed my tire to get me back on the road and home (a state away) safe. A huge THANKS to the Tire Tech and Service Desk at Tire& Lube Express (at Walmart) inChillicothe, O.H....the chic in the Tundra from WV really appreciates y'all!
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October 2022 by John Alderson
Went in on a oil change and made it clear I wanted motorcraft oil and I wanted the wind shield wipers replaced with a tire rotation. After almost 3 1/2 hours they finally had my truck ready. I paid for it and started home. When I got a far distance away I noticed my windshield wipers were not changed. When I got home I look at the receipt and it said I got Pennsoil and Fram oil filter and a tire rotation $116.00. I was livid. I went to complain about it. I was told the manager was not available and there was nothing I could because I could not prove that I order all motorcraft products. Won't ever go back there for anything. I look at my tires and I think they only rotated one side but I can't prove it. What a joke!
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September 2022 by Kimberly Kidd
Took forever, and the person who sold it to us and installed it, kept trying to charge us for installation as well as telling us that they didn't have any of the cheapest battery, when my husband had already called and was told that they had four of the cheaper ones and that installation was free.
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August 2022 by Lola Richardson
I would love to know why, after destroying a hose in my engine during an attempted oil change, these "techs" didn't secure my vehicle's belly pan correctly??! Imagine my surprise when I'm driving down the highway and it falls halfway off. NO SCREWS TO BE FOUND!! Under 70k miles, always maintained at the dealer and NEVER once have I had an issue with my vehicle before bringing it here. The techs are incompetent and a huge liability. This auto care center is just waiting to be sued.
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July 2022 by Free bird
Got my tires put in with in a hour and had great service while I look around in the store