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January 2024 by L M.
We rented the Still of the Night property for the week between Christmas and New Years. The property was clean and well-stocked, but the hot tub stopped working three days in. We called Best of Canaan to report it in the AM before hitting the slopes, and they said they'd send someone to check on it. When we got off the mountain at the end of the day - no one had called to let us know the status and they seemed annoyed when we called to inquire. Apparently, the hot tub needed a replacement part and could not be fixed during our stay. This was incredibly disappointing because we specifically chose this property over other properties for the hot tub - and we paid a premium to have a hot tub - $4,700 for the week. We asked for a partial refund given the broken hot tub and they said they'd refund us the $65 hot tub fee, but that is it.... For $670 a night, you'd expect the facilities to be working properly - and if not - for there to be some sort of acknowledgment and apology, but no such luck. Renters beware!
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August 2023 by Polly Moffatt
This was the 3rd year I've booked through Best of Canaan. I have always found them to be professional and friendly. I booked for next year as I was checking out. Would highly recommend them.
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July 2023 by Paige S.
We rented an AirBNB from a lady who uses this company to manage her rentals. I'm guessing the lady is in breach of contract for this. NONETHELESS. This is NOT our problem. The staff and security guard were incredibly RUDE to us. We heard this guy is rude to everyone. This town sure seems to hate tourists to depend so much on the revenue.
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December 2022 by Robert M
Best vacation rental agency in Canaan Valley. We've always had a great time renting through them.
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December 2022 by Kelsey Schumacher
Rented properties multiple times in fall and summer. Variety of properties and prices available. Responsive maintenance team.
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December 2022 by Chris French
Easy and great experience. Will return.
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December 2022 by M D
**Would not refund the $79 Partner Fee and refund comes in the mail via paper check if you cancel** I booked a property with Best of Canaan on a third party platform and needed to cancel within 24hrs. I requested a full refund and was told by Donna the $79 Partner Fee would still apply (even inside 24hrs). After corresponding back and forth with both Accounting and Donna it was still not explained to me what the ‘Partner Fee’ was. Accounting attempted to put the blame on Visa saying they charge extra fees for booking and refunding. When asked to explain the Visa Fee and Partner Fee, my email was not responded to. Finally they allowed an electronic refund to my bank (minus the $79) only because they say I insisted. Unprofessional, not transparent, not courteous, and not easy to work with. Will not be booking with Best of Canaan for any future vacation stays. Beware of the $79 fee if you need to cancel. Formal complaint sent to third party booking company.
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December 2022 by Tammy Deavers
We love dealing with Best of Cannan for our annual cabin trip. Pay a deposit and have a year to pay for the entire trip. Each couple can call in and make their own payments. Great properties to choose from. Used thus realtor for the last three years.
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December 2022 by David Tonery
They are the best in the region at making your family trip worth the money you spend. Enjoy the four seasons in beautiful properties maintained and managed by the best staff in the Valley! My family thanks you all for wonderful past and future stays. Updated 3/27/2022...........Just started to look for a seasonal rental for the upcoming year and thought I "might " venture and see what the other local realty companies have to offer for homes & pricing ......If you are like me ; you read the REVIEWS ......This just reaffirms to me what I have known for a long time ( 15 + years ) Best of Canaan offers the best properties ,the best rates and most importantly the best service in the region . We can't wait to return this coming year and see all of the friendly faces at the Best of Canaan office . Thank you Ladies in the office & the men and women that do the property up keep ; We really value your efforts !
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December 2021 by Rebecca Butcher-Rivera
Amazing, friendly service. A joy to work with! They have always been accommodating when I've rented with them. Skip all the VRBO and Air B&B fees and rent directly from Best of Canaan!
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December 2020 by Denise Palmer
No problems clean houses
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December 2020 by Shawn Rembold
Nothing there
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December 2020 by Chris Wilson
I've never had the opportunity to use Best of Canaan for their rental service, but I have worked with their realtor Amy Barb who has done a great job at helping me find the perfect property and then negotiating all the ups and downs that go with any real estate purchase. Great experience!
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December 2019 by Jennifer Knierim
We have always been pleased with the friendly, prompt and professional service Best of Canaan provides for our vacation stays.
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December 2019 by joe everyman
Great people and great accommodations!
