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October 2023 by Tanya Theobald
We'll be coming again for sure! Cozy! Excellent location!
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August 2023 by Jim M.
Booked online for 6 days, reservation was changed to 8 days and then when I requested it get corrected it was adjusted to 5 days. I called in to tell them that the reservation had gotten all botched up and requested a refund to cancel the trip all together I was told I would be charged the full amount and the lady on the phone was rude and when asked for the manager was told she was not in and to have a nice day and then hung up on.. Still waiting to refund. BEWARE..
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July 2023 by Johnny Thompson
7/17-7/21/23We stayed in cabin #60 the floors was bowed living room and bed rooms was small no DVD player up stairs as it was pic the jucuzzi was on bottom floor had to go outside or go down the spairl stairs which I fell down the lighting is real bad some light bulbs was out one of the spairl steps going upstairs was loose the fan down stairs fell out because of a defaulty air conditioner outside of cabin was rotted around the bottom I think they need gutters up to prevent this the road had big ruts in it we won't stay at cabin #60 ever again the pool was still down this is 2years in a row now pool is one of the big part of us staying the staff was very nice maintenance guys was great cabin was clean furniture was very uncofable whole Blackbear resort isn't handicap accessible only up to the. Office of we stay again it will be in a different cabin
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July 2023 by Melanie R.
The cabins at Black Bear Resort are individually owned and only managed by Black Bear Resort. That being said, we stayed at Cabin 83 and had an amazing stay. The cabin is tastefully decorated and cozy; all white linens, stocked kitchen, wood burning fireplace and a full sized washer/dryer. The owners have thought of little touches as having frozen pint glasses in the freezer, books about the area and for bird watching, movies, board games, and a speaker to listen to music on your phone. These were especially helpful during a rainy afternoon. This cabin has a traditional staircase which is unique to cabins this size at Black Bear. It's close to everything we needed, Canaan Valley, Blackwater Falls, Davis and Thomas. We loved our time at this cabin and will be staying here again.
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July 2023 by Harris Family
Pool, pool table, mini-golf, fishing ponds, beautiful cabins, quiet area. Close to Thomas, WV, which has amazing atmosphere and restaurants. Close to 2 ski resorts, Canaan and Timberline.
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July 2023 by Angela Watson-Stewart
We loved it! We stayed at one of the Inn Suites. The place was clean and so cute. We will come back!
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May 2023 by Rachel A.
Would give it 0 if I could. Outdated decor. Broken door locks. A TV that needs replacing. Grandma decor galore. What a shitty atmosphere for our 18th wedding anniversary. Stay away is my advice. Overpriced for low quality cabins. I wasn't happy. Certainly not impressed. Cabin 77 has to be the most outdated Cabin in the area.
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March 2023 by Kevin Collins
Do not book here unless you want them to cancel your room on you, without any notification, and then confirm your booking when you call anyhow, leaving you stranded in the middle of a snowstorm. Here’s my experienceI was extraordinarily dismayed and upset to find that when I arrived on Friday night with my wife and sleeping toddler for this confirmed stay, there was no key, and I was told by the maintenance person (the only person who could be reached) that the room had been given away to someone else.This was particularly shocking because two days earlier to confirm my stay, gave my name, and the person working at your desk said that yes, I had cabin 94. I thought this was strange because I had cabin 77 on the registration, but your form indicates cabins may be switched. I told her I would be arriving after hours and when we did I followed her instructions, only to find no envelope with my name or cabin number. We were forced frantically to find another room for the night to avoid a 3.5 hour drive back home (it was 10 pm by this point) during a snowstorm. Fortunately we were able to find a room at another motel but only for one night.When I returned the next day to talk to someone at your front desk, she informed me that our room had been canceled in January. To be extremely clear, neither my wife nor I canceled our room. Nor did we receive any notification of the cancellation at the time that this happened, in any way, though they had my phone and email. The person working the desk also said that the room I was told I had when I called two days before check in was for another person with my same first (but not last) name, but clearly not me. Nevertheless, this staff member insisted we cancel the reservation, which we clearly did not do as we showed up at 10 pm for the room.So to recap, Black Bear resort canceled my room reservation when (I presume) someone else called to cancel their room, provided no notification of the cancellation, then this past week confirmed to me over the phone that I had a reserved room on the dates designated, and left me stranded in the snow with my wife and almost 2 year old struggling to find a warm place to stay the night. When I pointed this exceedingly unacceptable, unprofessional, and frankly almost unbelievable behavior (except that I have the receipts) to the staff, they said there was nothing they could do, not even fully refund the cancellation fee for a cancellation we did not request or want. They have ignored repeated emails and phone calls.Do not stay here unless your idea of a good time is to be stranded in your car during a snowstorm because they gave away your reservation, then confirm your non existent room anyways, and then ignored all requests for a remedy.
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February 2023 by Kevin C.
Do not book here unless you want them to cancel your room on you, without any notification, and then confirm your booking when you call anyhow, leaving you stranded in the middle of a snowstorm. Here's my experienceI was extraordinarily dismayed and upset to find that when I arrived on Friday night with my wife and sleeping toddler for this confirmed stay, there was no key, and I was told by the maintenance person (the only person who could be reached) that the room had been given away to someone else. This was particularly shocking because two days earlier to confirm my stay, gave my name, and the person working at your desk said that yes, I had cabin 94. I thought this was strange because I had cabin 77 on the registration, but your form indicates cabins may be switched. I told her I would be arriving after hours and when we did I followed her instructions, only to find no envelope with my name or cabin number. We were forced frantically to find another room for the night to avoid a 3.5 hour drive back home (it was 10 pm by this point) during a snowstorm. Fortunately we were able to find a room at another motel but only for one night. When I returned the next day to talk to someone at your front desk, she informed me that our room had been canceled in January. To be extremely clear, neither my wife nor I canceled our room. Nor did we receive any notification of the cancellation at the time that this happened, in any way, though they had my phone and email. The person working the desk also said that the room I was told I had when I called two days before check in was for another person with my same first (but not last) name, but clearly not me. Nevertheless, this staff member insisted we cancel the reservation, which we clearly did not do as we showed up at 10 pm for the room. So to recap, Black Bear resort canceled my room reservation when (I presume) someone else called to cancel their room, provided no notification of the cancellation, then this past week confirmed to me over the phone that I had a reserved room on the dates designated, and left me stranded in the snow with my wife and almost 2 year old struggling to find a warm place to stay the night. When I pointed this exceedingly unacceptable, unprofessional, and frankly almost unbelievable behavior (except that I have the receipts) to the staff, they said there was nothing they could do, not even fully refund the cancellation fee for a cancellation we did not request or want. They have ignored repeated emails and phone calls.Do not stay here unless your idea of a good time is to be stranded in your car during a snowstorm because they gave away your reservation, then confirm your non existent room anyways, and then ignored all requests for a remedy.
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December 2022 by Denise Webb
It's beautiful here! Great skiing, sledding, or any other snow activity. Walking around the resort with my dog ? is delightful. A true winter wonderland.
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December 2022 by Caitlin Rulien
We love Black Bear! We visit the area a couple times a year and nearly always stay at Black Bear. We’ve stayed in a few of the inn suites, as well as rented a couple of the smaller cabins. Always a great experience.
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December 2022 by Sue Knisely
No sheets for the pull out couch. Ceiling fans really dirty. A roach (smoke kind) on the deck.The view was wonderful. Our 5th time there.
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December 2022 by James One and only
The located was great and the property was beautiful. We stayed in Cabin #3 and it was definitely not worth the money we paid for it. It needed updated so bad and there was no hot water. Only enough for a quick 2 minutes shower no curtains and had a smell to it. Very disappointed
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December 2022 by Shawn O
The room was clean and comfortable. Service during the check-in process was friendly. The facility was quiet and peaceful even with other guests present (a plus for the atmosphere of the environment (additional points for having quiet hours posted AND being a dark-sky community)). The only negative I can think of is (try not to laugh) the toilet was too small. Highly recommend staying here.
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December 2022 by Brittney Lawson
My husband and I stayed in cabin 20B,and we were completely amazed. The woman working at the office was so sweet and so helpful. It was our first time and she made sure to let us know about everything.The cabin was absolutely beautiful. Absolutely no complaints, nothing but 5 stars the whole time.We will definitely be going back,3 days went so fast,it was worth it the whole time.(:.
