Canaan Realty

Most Recent Comments

• December 2023 by Un Deadly
  "It will stop smelling eventually." I will never forget those words. We rented a house in Timberline and it was ok. The pictures showed a little playground area in the backyard. Pictures were taken when the playground was new. By the time we rented the house, the playground was in disrepair. First strike. It was close to Sandrun Lake and had a canoe to take out on the lake. Not a bad set up. By the third day of ten, something had crawled under the house and died and was starting to smell. It happens, however, it was late June and starting to get a bit warmer. We called the office to see if they could remove it because the smell was getting pretty bad in the main bedroom. The guy on the phone said "It will stop smelling eventually." What?! No offer to remove it, no offer to remedy the situation in any way. Strike two. By day five, the smell was in the whole house and still nothing from the realty company. I had to crawl under the house and remove a possum that had been mauled by something. When contacting the realty company again (fourth time) the same guy said it was the first he heard of it. Strike three and four. Also the grout on the kitchen floor tile was not there anymore in places and my little girl's toe got caught between the tiles and created a nasty wound that kept her from doing anything on the back half of the trip. Strike five. When all these matters were raised upon checkout, the lady at the desk offered to refund our cleaning fee. $80. That's it. Strike six. Will never use them again. We have been to Canaan 5 times since then and have used their competitor every time with great results. Avoid this place. They're terrible.
• October 2023 by Diana L.
  We recently stayed at a nice property we found through Best of Canaan Realty. Upon checking out I accidentally left behind two jackets. I called the Realty Company and they found them and express mailed them to me free of charge. I called and offered to pay for the postage. But they said they were happy to do it. The nicest people ever. They go out of their way to be helpful. I'm so impressed. We have rented from them before and will do so again. You can't go wrong renting from this Realty Company!
• August 2023 by Sloth E
  We've stayed at Canaan Realty homes 5 separate times, and they have all been very close to advertised. Each home had its own level of upkeep and their own appeal, which is evident in their photos. The realty company is easy to work with and is responsive when major things need attention.
• July 2023 by 81 F.
  This review is specific to the Herzwoods Condo right between Timberline Mountain West Lodge and Timberline Mountain Hotel. First, the good. The condo was spacious and well laid out, modern feeling, with Internet that worked most of the time, nice views, a private balcony, and quality furnishings and appointments...washer, dryer, dishwasher, etc. And now, the rest. Do you like surprises? Then this is the place for you! The first surprise, which we found out during a 97 degree heat advisory day, was that air conditioning was not included. On the actual listing on Expedia, under Comfort was a snowflake icon, which we assumed meant air conditioning. It didn't. To be fair, this IS a ski resort. And, they do say that most units do not have AC. If they didn't rent year round, then the AC thing would not be a problem. But, they do, so it is. And, just because it indicates a snowflake icon, it does NOT mean you have AC. Do you like hauling garbage in your car? Then this is the place for you! We had to put bags of trash in our SUV (which leaked, creating a mess) and take them several miles to the Canaan Realty office to throw them in the "trash bin", which was an outbuilding on the premises that, in the aforesaid 90+ degree heat, smelled like you might imagine. The excuse given was "bears." You have to take the trash to a "bear safe" location. Now, I've camped in bear country, and in many places in the middle of nowhere you can find bear-proof trash containers. It seems like a no-brainer to put a set of them outside of the condo. But, that would cost money...Speaking of money, there are "no refunds for any reason" inside of 30 days. So, once you rent, you're stuck...unless you pony up for the "Travel Insurance" that can be purchased on their website for an additional fee. Nice!So, if you realize the snowflake is not accurate, it's on you, not them.I'm not saying that you shouldn't book a stay here. Just make sure when you do, you know what kind of climate control system is in place. And if there's no AC, that you schedule your stay at a time when temps are likely to be cooler. And, make sure that you either have a truck, or that you are OK hauling smelly garbage inside your vehicle. In other words, buyer (or renter) beware. ASK LOTS OF QUESTIONS AND MAKE SURE YOU KNOW WHAT YOU ARE GETTING, because if you don't, they're not going to tell you. Good luck!
• February 2023 by Joslyn H.
  We rented a cabin they manage Mountaineer D26 the whole places was filthy dirty covered in dust cobwebs and dog hair! Bathrooms were musty mildewed tiny and poorly designed. Beds had no support. Place sleeps 11 but only have five dining room chairs for meals. We were charged extra for having dogs as a cleaning fee and then we arrived to find an uncleaned dirty cabin. Then there are safety hazards on all the stairs. The stairs going to the basement had a loose threshold that almost tripped me down the stairs twice and my father in law almost fell down from it once. Fridge bottom shelf was cracked and broken. Couches in both the main living room and basement were large roomy and comfortable and the cabin is private and secluded.
• December 2022 by Fred W
  My family and I stayed at "The Chalet" at mirror lake managed by Canaan reality MLK weekend 2022. The cabin is out dated and poorly maintained and the management is even worst. I DO NOT RECOMMEND STAYING WITH CANAAN REALITY. Below is a list of things you'll find if you do decide to rent this unit, you'll regret booking!Master mattress is years beyond replacement, and caves into the center, it is not possible for 2 people to sleep on this bed. This is a huge issue when you go on a vacation for rest and you can't sleep. This was brought to managements attention the first morning of our stay after a horrible nights sleep, nothing was done to fix this problem throughout our stay. This is a problem that is indicative of poor management. Jenny, the manager would not even take a call or return a call over the four nights were stayed, this was very frustrating. She let her employee field all calls who had no ability to fix any problems because she's not the manager. Considering how early this was brought to the attention of management, (and yes, we do understand this is a rural area) some communication from management would have shown at least some level of concern. (FYI- a quick Google search shows there is a mattress store 24 miles from here, not an unreasonable distance considering the price we're paying and that Canaan Realty is a hospitality service).Jenny the manager of Canaan reality is unprofessional. She wouldn't return phone calls. She did finally text me to tell me she would have to talk to the owner and see if she could issue a discount. She stopped responding to text and would not give any updated info throughout our 4 night stay. She did give a %15 discount the day after our trip was over, still not worth the cost of the rental. She doesn't care about her her clientele and it shows.Water pressure is a significant issue, not even enough pressure to wash hands after going to the restroom. Shower head is too low for anyone over 5ft 5in. Having to time our showers based on when water may or may not be available is unacceptable.Kitchen is poorly provisioned and is a mishmash of old chipped plates and bowls. Overall all of the sheets, towels, blankets, etc look and feel like they were purchased at a thrift store. The bathroom is beyond outdated. The dryer provided is so noisy it can't be run to dry ski gear and not disturb the whole house. And although I love the idea of supporting your son by buying firewood (at almost twice the cost of down the road) it was all green and wouldn't burn.Aside from the mattress, none of these would be issues on their own, but together they add up to a pretty sad experience, particularly given the price charged for this rental. We don't expect the top of the line accommodations, but we do expect to feel welcome and comfortable -- this rental is not welcoming or comfortable. Honestly, we've had $75 hotel rooms that were much nicer and more comfortable than this Chalet.
• December 2022 by kerry
  There is no method of posting a property-specific review on the realty site which makes one wonder where the published reviews come from. Our large multi-family group recently stayed at Larkwood Lodge for a weekend of skiing at Timberline Mountain. We weren’t looking for luxury and were grateful to find a place with the number of bedrooms and bathrooms we needed. Unfortunately, the safety issues and lack of advertised amenities were problematic from the start. Our arrival was marked by the discovery that the basement fireplace flue was not connected properly, and the doors were broken so that a log could easily fall out. There were no carbon monoxide detectors and only one smoke detector in the main stairwell. The pool table was broken and unable to be used. We reported these issues to the rental company, who responded by sending portable space heaters. These were unable to be used because the electric receptacles were loose and the plugs wouldn’t stay in place. The pool table was unable to be fixed so was unavailable for the duration of our stay. The basement bedrooms did not have adequate fire escape egress; several of the kids ended up sleeping in the common area as a result.We soon discovered that the plumbing was a major issue, with water becoming scalding hot after it had been appropriately adjusted in the showers, then abruptly shutting off after a few minutes. This happened repeatedly regardless of the number of showers in operation at a time. The same scald/shutoff cycle happened at the kitchen sink as well. Shower curtains were moldy. Knives were all dull. Furniture was broken and old/uncomfortable with compressed sofa cushions and uncomfortable bedding. Climate control was a challenge with some spaces remaining very cold while others were unbearably hot. Potholders available for use were in such poor condition that one of the kids burned themselves when removing food from the oven. The loose receptacles made it challenging to charge our phones/devices during our stay. WiFi was unavailable for most of the weekend despite resetting.Some of these issues were minor inconveniences that truthfully would have been overlooked if there hadn’t been such major safety concerns. I did see on one review from May 2021 that another family brought up similar concerns and were told they were being addressed. The rental company representative did listen to our concerns, but it was clear that this property has been neglected for a long time and has not been properly vetted by the rental company. This property provided shelter and was in reasonable proximity to skiing so it served that purpose but it was otherwise a major disappointment.We love this area and enjoy travelling as a larger family group but will be much more careful about where we choose to stay in the future. We were very disappointed with the response of the realty company.
• December 2021 by Julia H
  Great rental agency to work with. They were very responsive and accommodating. Our rental property was spotless.
• December 2021 by Brittany Stanley
  In LOVE with our perfect cabin stay!
• December 2021 by JM Bauer
  We rented a house in Timberline through Canaan. The place was in good shape, well maintained and stocked. Checking in and out was straightforward. The booking process on the website is user friendly, what you see is what you get.We enjoyed the peace and quiet and cool temps. My kids enjoyed kayaking on the lake near the agency office (free access to the lake + kayaks for people renting properties with them).You will want to book months ahead for popular times.
• December 2021 by Christine mulgrew
  I used VRBO to rent a 1 bedroom condo managed by Canaan Realty. The listing included internet; however, the unit didn't have internet. At first, they told me that service would come on in the morning but it didn't come on, ever. I requested to be reimbursed for cellular data charges that I paid and they said no. They told me that out of the 70 units they manage, I was the only one that complained so it was not a problem. The staff also said that internet coverage was not guaranteed because it was West Virginia but I could go to a different building for service next time I come and need internet.Additionally, the front door could not be opened by me or 2 others upon arrival. 30 minutes after we called for help someone came. We requested that it get fixed and it was never fixed.Not one of the 4 staff I spoke with expressed sympathy or understanding at these inconveniences. They had pat answers at the ready which indicated to me that they knew about these problems and were not planning to fix them, ever.
• December 2020 by Kendra Wright
  I'm in the field myself so nice to find a local shop that gets the job done well and operates with integrity and according to the National Association of Realtors Code of Ethics. Thank you, Jenni and team!
• December 2020 by Jason Houck
  We had such a great experience with our rental from Canaan Realty. They were super friendly and took care of all our needs. I highly recommend them.
• December 2020 by Brian Hopkins
  A great company, but their lake is a pond, (at best) but the boating us fun!!!
• December 2020 by Kurt Pfund
  Had a great experience with these folks on our first rental weekend. They were professional, organized, and went out of their way to help when our plans unexpectedly changed. Cabin rentals in WV (or anywhere, for that matter) can really be hit or miss, so I would definitely recommend Canaan Realty for maximizing the chance that your stay is a hit!