Kroger is a one-stop store offering thousands of quality food and household products, including fresh produce, meats, seafood, dairy, home goods, and pharmaceutical needs. It provides decent deals, app discounts, promotions, and paper coupons, especially with a loyalty card. The atmosphere is pleasant, popular with locals and tourists, featuring fresh rolls from the bakery, fresh beer, and food from local and international suppliers. The produce is noted as being much better than some competitors. However, the store faces criticism. The parking lot and store cleanliness can be disappointing and dated. There is a frequent need for more cashiers and baggers, especially on busy evenings, with complaints about the self-checkout system. While workers are often described as kind and helpful, some customers report a lack of attentive service and a generally sad atmosphere where employees do not smile. The customer service office is also noted as rarely open.
Clean, organized, and well stocked. Used self checkout and it didn't give me my change asked for assistance. She said you just got to beat the crap out of it. Proceeded to and got my change. It was entertaining and helpful.
August 2024
Was disappointed in the cleanliness of the parking lot and the store itself seemed dated. Second time I've been back....not one employee smiles. Strikes me as the saddest store I've ever been in.
July 2024
Need more cashiers and baggers. Person at uscan was too busy talking to another employee to notice the "help is on the way" voice and screen screaming. Stood there looking inher direction for 5 minutes before she finally seen my irritated look. Office is never open so good luck if u need a refund
