Roy's RV Supercenter LLC, located in Elkins, West Virginia, is one of the state's largest and longest-running RV dealerships, serving the region for over 50 years. Operated by the Roy family, the dealership proudly embodies the West Virginia Mountaineer Spirit and maintains a strong local presence. Customers appreciate the wide selection of RVs and parts, as well as the knowledgeable and friendly staff. Several reviews highlight the helpfulness of employees like Christina, Lisa, Randy, and others, who go out of their way to assist customers with parts, sales, and advice. The dealership is known for its professionalism and kindness, making customers feel valued. While some mention a wait time for certain repairs, such as axle replacement, the overall service is appreciated, especially when quick assistance is needed. One customer shared how a mechanic was able to diagnose and fix stabilizers and hot water issues promptly, saving their vacation. The purchase process is smooth, with fast and thorough setup and delivery, thanks to staff members like Bobby. Customers also commend the dealership for helping them find the perfect camper that meets their needs, reflecting a commitment to customer satisfaction. Overall, Roy's RV Supercenter is recognized for its extensive selection, helpful staff, and dedication to serving the local community with integrity and care.
I have to say that the process of buying an RV from this company has been stellar. All the way from the salesman to the service department. Always ready to help!
November 2023
Great selection and great employees but when needing work done there's going to be a wait. I totally understand some work takes longer than others. I needed an axle replaced and was over a month, still not even touched, so I picked it up as dropped off 2 days after it should of been done.
November 2023
Nice prices nice people to deal with. Lots of nice campers to pick from. Good severe dept.
