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December 2021 by John Lovejoy
Contacted Quality Auto Glass on 4/26/2020 to have the windshield replaced on my car. Due to special features on the car, I was advised that they would have to order the special glass and that, due to COVID, it may take a little longer than usual. I was fine with that and understood completely. Weeks turned into months. No words from Quality Auto Glass. I would call and speak to Danielle and always be told “it’s on backorder” and a story about the “boats stuck in the harbors.” She always stated she would check with the shop supervisor and call me back. She never called with the exception of a callback in May. In November, I took my car in for maintenance at the dealership and they mentioned needing to get the windshield replaced. I explained what Danielle had told me and was informed that they haven’t been on backorder for a few months and they could have one there within 3-4 days. I called my insurance and am now getting my windshield replaced next week. There is ABSOLUTELY NO WAY I would EVER recommend Quality Auto Glass to anyone, not even my worst enemy. I’ve waited 8 months on them for something I should have received months ago. To say they dropped the ball in regards to their customer service is a huge understatement. Safe yourself the headache and go somewhere else.
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November 2021 by Nancy Shope-Nichols
Ordered and installed within 24 hours!
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June 2021 by Michael Burrows
Once appt was made they were proficient in doing job. Was done in 25 min once they arrived on time. Did not know I would need to get new Inspection Sticker but is against WV Law to remove and replace. Job was done well but need to let people know about Sticker. All in all would rate Company a 5
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September 2020 by Ryan Hensley
They did my windshield a while back did a great job for a great price
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December 2019 by Dana Jett
Excellent service, timely.
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March 2019 by Erica Hill
Awesome and fast service. They was able to install my window the next morning.
