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November 2023 by Dont worry About it
I use to like this place until I got charged for an 1/8th sheet of lauan and magically the computer charged me for a 1/4 sheet of lauan then when I complained about it I had to explain to the 3 braindead employees that dont ever help you on the phone and are completely oblivious to construction terms. Hopefully this day company gets some employees with common sense
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August 2023 by Roger Greaser
A little over priced on stuff but Handy store to have in town. Very convenient.
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July 2023 by Sonny Ink.
Helpful staff members and I found whatever I was looking for....??
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July 2023 by John S.
The worst customer service I have ever encountered. I am new to the area and was told not to shop at the local Busy Beaver store by friends because of their customer service. I went anyway because I wanted to support a local store. I wanted to buy porch railing and was told they would have to call for a price and would call me. After 1 1/2 weeks with no call, I called them. The sales person I was working with was out to lunch. I wasn't Loud and I didn't cuss I just told them that I was new to the area and was told not to shop there but I really wanted to shop locally. The person I was talking to said he would have my salesperson call when they returned from lunch. The General Manager called me back and said that they didn't want to deal with me because of the way I treated his salesperson. I told the mgr that I wasn't rude and I just stated what my friends had told me about Busy Beaver. The manager said he believed his salesman over me and hung up on me. I'm retired but worked in retail for over 40 years and was shocked at the way the mgr would treat a customer.
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June 2023 by Linda Shreve
Lots of different items very nice employees and there very helpful when you need to find items!
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May 2023 by ron grow
Nice guy... but slowThe ramp into the plaza isn't very truck friendly
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September 2022 by Amy Swiger
The ladies that assisted me were super nice, one really knew her stuff and helped me out big time. The place looks great and ordering online for pick up is easy. Also got a great deal on off the deal of the day on the website.
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June 2022 by RED CREEK
Bought a portable Toshiba AC. Nowhere but nowhere are you informed that it is refurbished with only a 30 day warranty. Well I guess after ter you install it and then read the warranty card you find out.
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January 2022 by Jeff Raymond
Not busy at all. Plenty of helpful employees.
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October 2021 by Steve F
Special ordered fence pickets. They came in much faster than the manager, Chris, promised that they would. Very professional staff that was able to get exactly what I needed after I brought in a picture from Home Depot, who had told me this order would take 8 weeks. Busy Beaver had it in 2 after promising 4. Something to be said for local service and attention to customer needs.
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October 2021 by Bob Whitehair
We are new to the area and a neighbor told us that this is the main and probably only hardware store in the west side of Fairmont. We needed a few various things for moving in, from cleaning supplies to a furnace filter to some wood and peg board for shelving and organizing to some paint. Called first to see what was available and check pricing. A man named Chris answered the phone and answered all our questions, even giving us comparison prices on similar items in the store and explaining in detail the different particulate levels on furnace filters. I could tell that other workers were interrupting him constantly to ask him questions for other customers but he was patient with them and patient with us. Very helpful and knowledgeable. Fast forward to our store visit, Chris was mixing paint for another customer but greeted us immediately. He remembered the phone call and offered to mix our paint for us and then show us around the store to our other items. Everything was exactly as he had described it on the phone and again, he helped us while assisting other workers and customers also. Just absolutely outstanding customer service from this man. Makes you feel like you’re in a 1970s mom and pop hardware store instead of a chain in 2021. He walked us up to the counter and asked the cashier to sign my wife up for one of the store’s loyalty cards, which we plan to use often. This store is one of the first gems we have encountered in our new home.
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October 2021 by Chris N.
Knowledgeable staff and a wide variety of products. Saves us from driving out of town to a big box store frequently. Prices are reasonable too.
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October 2021 by jessie valentine
Ordered window replacement panel in August. After weeks of calling for updates finally got a delivery of 10/14. Called 10/15 to see if it had arrived and I was told the manager was out and they couldn’t tell me, they went on to say manager wouldn’t be back in until Monday. I asked if there was anyone else that could help me and they said no. I asked if they could call someone since it is supposed to be lows in the 40s and still no. So I said basically I’m SOL and the response was yea I guess so. The reason I gave them 2 stars was because I didn’t have to deal with this on the original order of the windows. That’s another story - ordered new construction windows and they put it in as replacement windows. They did make it right but was a delay for sure. Very irritating that no one can just tell you if an item you ordered and have been waiting on for 7 weeks is in so you can pick it up. Also got all my toilets, fixtures, T1-11 and several other items from them trying to support a local business. I’m sad to say will be going elsewhere going forward. Not that one person matters to them but did by several trailer loads of stuff off them since they have opened. ** ordering process was great - follow up service and ease of getting items is very subpar. I can’t say if it is the right window or not because that’s delayed until Monday I guess.**
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August 2021 by Kyle Brown
Has plenty of home good items
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July 2021 by joe dillon
Very good deals on select items,some things a very high priced.
