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September 2023 by B L.
Unbelievable. I was out of state over Labor Day and they blocked my account. I spent 45 minutes explaining the charges and they claimed to have removed the block. So I take my son to dinner, and my card still doesn't work. I call the help line again, and they basically pass the buck and say that 'they' put a block back on, yet wouldn't tell me why, leaving me out of state for two days without access to MY money. This is obviously crazy and unacceptable and as soon as I can figure out how to get home without MY money, then I'll be closing my account immediately.
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March 2023 by Brie Hoffman
Great service and benefits!
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January 2023 by Jason G.
We have been a member of Fairmont Federal Credit Union for at least 6 years now. We have financed, refinanced, and as well as different checkings, savings, business accounts, and a credit card account. So we have taken advantage of a number of their programs. They have been a delight to work with for the most part. I have seen first hand the employees work hard to make something work for you. By far, the best experience I've had in banking. I would recommend Fairmont Federal to anyone seeking a new account or thinking about testing the water with a credit union... unless you will be working with the Westover branch.Since we purchased our new home, the Westover branch of Fairmont Federal Credit Union would be the most local and convenient. However, the branch manager lacks the same customer service and work hard for you attitude. Consequently, his poor management seems to trickle down. Drive-thru service is often a long process due to being short staffed. Kellen is often rude, and seems to have better things to do. I once needed to send a bankers check to a client. After telling me I would have to stop back in 45 minutes, I came back only for Kellen to tell me he could not help me. I then drove to the Fairmont Gateway branch, and they was a pleasure, as always. They sent the money, no problem. This is just one example of a number of bad experiences with Kellen and Westover FFCU. We now drive 16 miles out of our way to the Bellview branch (they have been wonderful).If you are local to Fairmont or Morgantown, I would absolutely recommend Fairmont Federal Credit Union. In my 6 or 7 year experience with the credit union, the Westover branch seems to be an anomaly. Otherwise, FFCU keep up the great work!
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August 2021 by Hellen Hager
Atm always works and its clean
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April 2020 by Gerald McVicker
I can't use my debit card to get groceries delivered to my house but I can use it at krogers store
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January 2018 by Rett M.
A new convert to the credit union although I still keep a mortgage etc at a bank. I was pleasantly surprised at the courtesy and professionalism of the staff and associates. They are also VERY polite, nice.
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November 2017 by Caleb Wilson
The atm works most of the time but on occasion it'll be closed with no explanation as to why.
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December 2016 by Ernie Meadows
Alway quick never have to wait longer then 2 mins when they are doing my deposits.
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December 2016 by LG Broadwater
Worse drive-thru I've ever been to the boy that works there now it's one of the most unmanageable people about banking I've ever met in my life. Needless to say I will not be returning to this location!
