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September 2023 by B L.
Unbelievable. I was out of state over Labor Day and they blocked my account. I spent 45 minutes explaining the charges and they claimed to have removed the block. So I take my son to dinner, and my card still doesn't work. I call the help line again, and they basically pass the buck and say that 'they' put a block back on, yet wouldn't tell me why, leaving me out of state for two days without access to MY money. This is obviously crazy and unacceptable and as soon as I can figure out how to get home without MY money, then I'll be closing my account immediately.
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March 2023 by Brie Hoffman
Great service and benefits!
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January 2023 by Jason G.
We have been a member of Fairmont Federal Credit Union for at least 6 years now. We have financed, refinanced, and as well as different checkings, savings, business accounts, and a credit card account. So we have taken advantage of a number of their programs. They have been a delight to work with for the most part. I have seen first hand the employees work hard to make something work for you. By far, the best experience I've had in banking. I would recommend Fairmont Federal to anyone seeking a new account or thinking about testing the water with a credit union... unless you will be working with the Westover branch.Since we purchased our new home, the Westover branch of Fairmont Federal Credit Union would be the most local and convenient. However, the branch manager lacks the same customer service and work hard for you attitude. Consequently, his poor management seems to trickle down. Drive-thru service is often a long process due to being short staffed. Kellen is often rude, and seems to have better things to do. I once needed to send a bankers check to a client. After telling me I would have to stop back in 45 minutes, I came back only for Kellen to tell me he could not help me. I then drove to the Fairmont Gateway branch, and they was a pleasure, as always. They sent the money, no problem. This is just one example of a number of bad experiences with Kellen and Westover FFCU. We now drive 16 miles out of our way to the Bellview branch (they have been wonderful).If you are local to Fairmont or Morgantown, I would absolutely recommend Fairmont Federal Credit Union. In my 6 or 7 year experience with the credit union, the Westover branch seems to be an anomaly. Otherwise, FFCU keep up the great work!
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September 2022 by Peyton toppings
Applies for a personal loan and was denied. Credit score dropped 72 points anyways. Explain that please.
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June 2022 by Jordan Ferrell
One side of towns coin machine and other is nonexistent
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June 2021 by Colby Collins
Will get the job done with a smile but, agonizingly slow.
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October 2019 by Gennavieve Sanson
Every time I’ve been here they’re extremely rude and takes me 25 minutes on a good day just to get through drive through line.... but the dude working is kind and not rude ,
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April 2019 by joe kewl
Giving them to stars is being generous. The service is terrible the people are rude and the rates at first sound good but once you dig dig inn you see how hard they're getting you. I wouldn't suggest Fairmont credit Union to anybody.
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February 2019 by Mike Amory
Place is an absolute disgrace. My wife called and asked about getting a document notarized. She was told yes, we can do that for you. When she asked the cost, she was told it would be free.
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January 2018 by Rett M.
A new convert to the credit union although I still keep a mortgage etc at a bank. I was pleasantly surprised at the courtesy and professionalism of the staff and associates. They are also VERY polite, nice.
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November 2017 by Ernie Meadows
Always quick
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April 2016 by Jason Schafer
They aren't a bad "bank" but they are a bit outdated compared to other banks like Huntington.
