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September 2023 by Brett Strawderman
Company constantly tows the wrong car. Maybe if they hired people with an IQ above freezing they would actually tow the right car and not leave someone who lives in an apartment complex carless. Probably won’t give me anything in the morning when I point out that they towed a legally parked car. Even though they wasted my time and money. My ten year old nephew would do a better job in his tricycle.
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February 2023 by Connor R Hinkle
One of their drivers randomly decided to straddle both lanes of the highway and go half the speed limit holding up traffic on I79. I couldn’t see or think of anything that would prompt them to do that.
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October 2021 by Bill Harris
Great people very friendly no hassle I highly recommend ??
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October 2021 by Geek Gigs
I was in West Virginia the last week of June visiting a friend when I saw a car for sale online in Morgantown. I drove up to look at the car and decided to purchase it. I purchased it from an individual, which was my first mistake because he had no way to give me a temporary tag and the DMVs up there were all operating on an appointment only basis still in June, which was scheduling for months out. About 30 minutes after I paid for the car I was hit by another truck. The police came and called a tow truck from Waterfront Towing. I have AAA and the officer said the towing company he called, Waterfront Towing does AAA. When the driver arrived he told the cop that they don’t do AAA but it would be okay because the body shop he was taking it to would cover the tow. While I was driving the 150 miles back to Charleston I got a call from Waterfront Towing saying the body shop refused my car so it’s there at Waterfront Towing. The next day I called to see how much it would be and to explain the situation, that I am not a resident of West Virginia, that I had purchased the car literally 30 minutes before the accident and that I had tried to make an appointment with the DMV in West Virginia, who told me their first available appointment was in August. I talked to a lady named Tonya at Waterfront Towing who mentioned to me that her boss sometimes works with people on the amount for the tow if they’re self paying. I told her that I wouldn’t be able to get back up to Morgantown before the Friday after the accident and asked if she would please talk to the boss about the rates they charged me, $367 for a 6 mile tow and to please call me back after she had talked to her boss, just so I would know how much it was going to cost. I haven’t heard from anyone there since, not a single word, not a text, not a phone call, not a voicemail, absolutely NOTHING. These people will effectively steal this car from me, they have no interest in “serving their community” and they’re just dishonest, all around disgusting people.Service: Car towing
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October 2021 by Doug
Super friendly team here at Waterfront. Definitely made my towing post-accident an easy one. Very communicative too. Thank you.
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September 2021 by Ranaemay75
I had to use roadside assistance and Allstate arranged for Waterfront to tow my car. They were fast, friendly, and professional. I would definitely use this company again.Service: Car towing
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August 2021 by Ashley Angeli
I was in West Virginia the last week of June visiting a friend when I saw a car for sale online in Morgantown. I drove up to look at the car and decided to purchase it. I purchased it from an individual, which was my first mistake because he had no way to give me a temporary tag and the DMVs up there were all operating on an appointment only basis still in June, which was scheduling for months out. About 30 minutes after I paid for the car I was hit by another truck. The police came and called a tow truck from Waterfront Towing. I have AAA and the officer said the towing company he called, Waterfront Towing does AAA. When the driver arrived he told the cop that they don’t do AAA but it would be okay because the body shop he was taking it to would cover the tow. While I was driving the 150 miles back to Charleston I got a call from Waterfront Towing saying the body shop refused my car so it’s there at Waterfront Towing. The next day I called to see how much it would be and to explain the situation, that I am not a resident of West Virginia, that I had purchased the car literally 30 minutes before the accident and that I had tried to make an appointment with the DMV in West Virginia, who told me their first available appointment was in August. I talked to a lady named Tonya at Waterfront Towing who mentioned to me that her boss sometimes works with people on the amount for the tow if they’re self paying. I told her that I wouldn’t be able to get back up to Morgantown before the Friday after the accident and asked if she would please talk to the boss about the rates they charged me, $367 for a 6 mile tow and to please call me back after she had talked to her boss, just so I would know how much it was going to cost. I haven’t heard from anyone there since, not a single word, not a text, not a phone call, not a voicemail, absolutely NOTHING. These people will effectively steal this car from me, they have no interest in “serving their community” and they’re just dishonest, all around disgusting people.Service: Car towing
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July 2021 by Ashley K.
I in West Virginia visiting a friend when I saw a car for sale online in Morgantown. I drove up to look at the car and decided to purchase it. I purchased it from an individual, which was my first mistake because he had no way to give me a temporary tag and the DMVs up there were all operating on an appointment only basis still in June, which was scheduling for months out. About 30 minutes after I paid for the car I was hit by another truck. The police came and called a tow truck from Waterfront Towing. I have AAA and the officer said the towing company he called, Waterfront Towing does AAA. When the driver arrived he told the cop that they don't do AAA but it would be okay because the body shop he was taking it to would cover the tow. While I was driving the 150 miles back to Charleston I got a call from Waterfront Towing saying the body shop refused my car so it's there at Waterfront Towing. The next day I called to see how much it would be and to explain the situation, that I am not a resident of West Virginia and that I had tried to make an appointment with the DMV in West Virginia, who told me their first available appointment was in August. I talked to a lady named Tonya at Waterfront Towing who mentioned to me that her boss sometimes works with people on the amount for the tow if they're self paying. I told her that I wouldn't be able to get back up to Morgantown before the Friday after the accident and asked if she would please talk to the boss about the rates they charged me, $367 for a 6 mile tow and to please call me back after she had talked to her boss, just so I would know how much it was going to cost. I haven't heard from anyone there since, not a single word, not a text, not a phone call, not a voicemail, absolutely NOTHING. These people will effectively steal this car from me, they have no interest in "serving their community" and they're just dishonest, all around disgusting people.
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July 2021 by Douglas Jones
Super friendly team here at Waterfront. Definitely made my towing post-accident an easy one. Very communicative too. Thank you.
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July 2021 by Aaron Jacobs
Good people and there here to help
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March 2021 by Rick Hill
Great people that care about doing things right. They take their time with the vehicles and make sure no damage occurs. Friendly staff and quick response time.
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March 2021 by Donna Roman
Great place to rent a UHAUL
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June 2020 by c duman
Excellent service, would use again.
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March 2020 by William Lyons
Their tow truck driver was nice and went out of his way to accommodate me. Whoever drives their little Ford van is a road rager and needs checked.
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March 2020 by Lorraine Weston
Very good service. Fast, friendly, professional, and good rates! They towed our vehicle from Fairmont to Morgantown for repairs.
